TV
Tom A
Active since Jul 2011
16
Reviews
0
Industries
Reviews
16 reviews14 months ago
Reasonable part prices and great after sales service.
The head of my 4 year old vacuum cleaner broke which is normal wear and tear. Since it's old I couldn't find it in the shops around me in Pretoria. I emailed customer support with a photo of the part. Withing 30 minutes they emailed me back with a very reasonable price of R120 and offered shipping for R40. I picked it up at the warehouse in Midrand which took 5 minutes. Great after sales service and they don't rip their customers off with part prices.
0 replies
15 months ago
Zero maintenance / bad management / no accountability
I've been a member at the Castle Gate branch for a few years and it's just going from bad to worse. Things that break (mostly treadmills) take months to get fixed. The main turnstile has been broken for more than a year causing delays when it's busy. This morning the sauna was off because they forgot to turn it on. Only the third shower I tried had soap. Several soap dispensers at the basins were empty. That's just to name a few issues. Reported everything to reception and got blank stares.
53 replies
19 months ago
They take money but don't provide the service
I am a premium subscriber and I pay for an extra stream but I'm unable to use it. I can stream on my laptop but when I try to stream on my phone I get the message "Streaming limit reached". This used to work but when IU was on holiday on 21 September it stopped working. I spent hours on the phone but no solution was given so I missed the Curry Cup final and the Springboks game. It's now more than a week later and I still don't have a solution. The reference number is 41919542-I570 The manager who couldn't help me and broke promises of getting back to me is Celene Jantjies.
53 replies
35 months ago
Amazing speed and service
A tree fell on my fibre line at 10:30am. I phoned Telkom to log a fault which took 4 minutes. By 13:35 the technician left my house and my line was fixed. Fantastic service.
0 replies
38 months ago
Very happy
Solar-Me-Now installed an 8KW / 16 panel, 2 x 5KwH battery system for us. From the quoting to the end of the installation I was very happy with the communication and professionalism. Before finalising the quote a site visit was done. The site visit and the fact that they ask only 25% deposit gave me the peace of mind to accept the quote. They completed the installation despite some very challenging weather conditions and did a perfect job while keeping me informed constantly. Their punctuality was also appreciated. The system works as expected and they give good after sales service by providing advice and fine tuning the system remotely. All my post installation questions are answered promptly. I highly recommend Solar-Me-Now.
0 replies
41 months ago
Terrible service and communication.
Please don't waste your money with this company. Any issues with the product (battery + inverter in my case) you are din customer service hell. No accountability, bad to no communication and blaming suppliers for issues. Three weeks plus turnaround time if you have a problem and to ETAs given throughout the process.
0 replies
43 months ago
Good service experience
I had a very good service experience with them for a 75000k service on a Ranger. No upselling and no issues.
0 replies
49 months ago
You’ll never get it.
Please don’t waste your money. The order never comes.
0 replies
60 months ago
Takealot not honoring warranties of products
Watch out when buying from Takealot. I bought a Casals leaf blower from them which is guaranteed for 2 years. It broke after 10 months but they won't take it back because they only offer a 6 month limited warranty. I was told that I have to approach the manufacturer myself.
0 replies
Review Distribution
5 Star
6 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
9 (56.25%)