TL
Tanya L
Active since Mar 2018
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
GAP Cover Refusing Claims After Emergency Hospital Admission – Extremely Disappointing
GAP Cover Refusing Claims After Emergency Hospital Admission – Extremely Disappointing Complaint: I am extremely unhappy with the service and claim outcomes from my GAP cover provider. I was hospitalised due to severe iron deficiency and was admitted directly from the emergency room. The treating doctor confirmed that the iron deficiency had to be caused by internal blood loss and proceeded with the necessary medical investigation while I was admitted. A gastroscopy was performed in hospital. While the procedure showed severe inflammation and changes in the stomach lining, the exact cause of the blood loss could not be identified. I was then treated with an iron infusion during my hospital stay. Now, my GAP cover has declined the claims on the basis of a 12-month waiting period for scopes. While I understand that the scope itself may fall under a waiting period, what is completely unacceptable is that they have also declined: The anaesthetist shortfall Specialist visits during hospitalisation Treatment related to my condition (including the iron infusion) Their reasoning is that all of this is linked to the scope, which is unreasonable. I was admitted as an emergency case, and the treatment I received was medically necessary. To make matters worse, they also declined a previous claim for my daughter’s emergency admission, stating that it was not between 18:00 and 06:00 — despite the fact that she was admitted directly from the ER on the same day. This raises serious concerns: What is the purpose of GAP cover if emergency admissions and necessary in-hospital treatments are not covered? How can an admission from ER not qualify as an emergency based purely on the time of day? I am now left with significant out-of-pocket expenses during an already financially difficult time.This experience has been extremely frustrating and disappointing, and I expected far better support from a GAP cover provider in a genuine medical emergency.
0 replies
23 months ago
Uber Eats gone with my money and food!!
On 9 May, I've order 2 meals - the 2 small burgers with a chips en coldrink - x2. Total Amount: R169.08. The driver arrived with only one meal. He could not understand a word English and got his brother on the line to speak to me. The brother apologized and said he will sort it out. I contacted Burger King Sanctuary mall and they confirmed that my food was given to another client and that they will correct this. I'm still waiting, I havent received any food or my money back?! Burger King Sanctuary mall told me that I have to go in to sort it out. I couldn't as I"m at work and cant just leave! I told them this and they said I must get Uber Eats to sort it out then. Uber eats credited the R21, but not the meal. Uber Eats keep telling me on their site that it's been resolved. I want my money credited. I will never order through Uber Eats again and I will keep looking for platforms to complaint until resolved.
0 replies
27 months ago
Quintus - Seeff Strand - Amazing service
What a breath of Fresh air in the rental agency world. After a really bad experience with a different rental agency, I had a meeting with Quintus from Seeff Strand to look for another house to rent. The experience was so good, Quintus was extremely patient and helpful and made me and my family felt important to them. In record time Quintus find us the perfect home and we can't wait to move in. Thank you Seeff Strand, you are amazing and I will never rent through someone else again.
0 replies
31 months ago
Jawitz Strand
Our experience with a certain agent at Jawitz Strand had been a nightmare. We moved into a very dirty house after we had to pay pro-rata rent. We also had to clean the house at our own expense. This agent told us the house is fibre ready which it was not. She also said on a voice note that our water should not be more than R300 and now its more than R600 a month. No where in the contract it states that the property we are renting is a communal space, this was a huge surprise to us to realize that at least 7 people (excluding us) have full access to the space outside my kitchen door. - we only realized this after we moved in! We were also told, AFTER moving in that our guests are not allowed to park inside, they have to park outside. 5 Months after we moved in, she presented us with Annexures to sign, adamantly told me to have it signed by the next day- which did not form part of the original rental agreement - to sign, which off course we refused - in these annexures it is made clear that its communal space and parking - imagine giving someone this information 5 months later! This house is not at all what was presented to us. I have send numerous emails to the owner of Jawitz Strand, and also informed this agent I'm reporting her to the rental tribunal. Her answer on that was "I have many dealings with the Rental Housing Tribunal and they only deal with matters pertained in the Rental Housing Act, and not with tenant’s subjective issues". I would NOT recommend Jawitz Strand, stay away, as soon as this agent have the signed contract and deposit, she becomes rude and just don't care. We cannot wait for this contract to reach end of term and not having to speak to her ever again.
262 replies
37 months ago
Jawits Strand Cape Town - NEVER again.
When we came to view the house on 29 December 2022, I asked Agent if we will be able to move in from 27 January. She told me, Tanya, Johan, Erika and Elsabe that they dont charge pro rata if tenants move in less than 1 week before the time. We made it very clear that we will not be able to move in on 1 Feb as it's a Wednesday and that we will not be able to get off work. She assured us it won't be a problem, but did say she will confirm. On 10 January Tanya sent her a message to advise if it was confirmed that we can move in on 27 January. On 11 January Agent informed us that the owner wants to have the house cleaned and that he did not agree to us moving in earlier. Tanya explained again that we won't be able to move in then as there is no way we can move in the week. On 12 January Tanya followed up with Agent again, stretching the importance of moving in on 27 January and asking for the signed contract from the owner again. On 13 January Agent informed us that we have to pay pro-rata rent to move in on Saturday 28 January. Tanya told Agent that if she knew that, she would not have signed the contract. Tanya also advised Agent that she has not received the signed contract from the owner as yet and asked Agent if she can cancel the contract and get her money back as she felt uneasy about the whole mess and started realizing that things are not right at this house. Agent sent the contract the same day where the owner signed and told Tanya on whatsapp she has no control on the owners decision as to when we move in or the pro rata rent. Tanya asked her again if she could cancel the contract on 13 January. Agent advised Tanya that it will affect her credit record and there will be worse repercussions. Tanya did not wanted to go through with this contract, but since Agent warned Tanya that there will be serious repercussions, Tanya felt like she had to choice but to continue On the date we went to look at the house, we asked Agent if there is Fibre available at the house and she said yes, frogfoot. On 5 January Tanya sent her 'n message to ask again about the fibre and stretching the importance to have fibre as she is running a Cloud based Accounting firm. On 27 January Tanya sent Agent a message again to confirm that the wifi can be installed. There is no fibre at this house at all. We were told that the person living in the flat in the parking space is hardly ever here - he is here every day and walking his cat infront of my daughter and sons windows, distracting them from doing homework and studying, smoking at the window, which enters my daughters room. We were told that the house will be cleaned before we move in and we had to clean while moving in and eventually hire a cleaner at my own cost for 2 days to try and get the place cleaned. Window inside was washed by me and the cleaners and after numerous communication, Agent arranged her cleaner to wash the windows only on 24 February on the outside. We were told the drain will be closed before we move in - this was done on 31 January only, after we had to endure sleeping with ****roaches and also spending money on doom to try and get them out. We were NOT informed that a water meter was going to be installed. We were told that the electricity and water of this house are totally separate from the others. I found out from Owner's dad that we are using the same water. On 14 February I was informed by Agent that the owner had arranged to install a water meter reader on the 17th of February. That was the first time we were informed. Once they came to install the meter, I reported numerous problems as Agent confirmed our water will not be more than R400 a month and with the meter it will come close to R1200 a month. They tested the meter and the meter tested fine. i've done some research and sent Agent the outcome where it is very clear that Citiq is charging 3 times more than municipal water. She told me today that the meter are being put back on and that the conversation is over, not answering as to her confirmation of the water that will not be more than R400. In February agent informed us that our guests are not allowed to park inside. This is nowhere in the contract and we were never informed that our guests will not be able to park inside. We were told the cupboards will be varnished and up until today this has not been done. We were told by agent to be patient and that it will be done eventually We were told the washing line outside is for our use only, but the tenant in the flat also use the washing line. No privacy - Owner's dad walking into my garden and putting the sprayers on in my yard Interruptions: Had to check DB board for owner as his electricity was off - agent messaged Tanya to switch back on again. Alarm was removed in MY time 3 February - Agent brought some Keys as we did not received all the keys when we moved in 6 February - Brigitte collected a key to be cut 17 February - Water meter installation Geyser leakage in the kitchen - had to take and sent photos to agent and plumber took numerous calls from owners personal assistance, agent and plumber Corner cupboard - was reported 1 February and agent said she will have it fixed - still not done I have not received any invoices fo the rent and was told I have to make payment, whether or not I receive invoices. I did make payment, but still have not received an invoice. We need to move out of here. This is very much a communual set up and no privacy. We feel bullied especially as I wanted to cancel the contract before we moved in, but Agent bullied us in saying it's not a good idee as it will reflect bad on my credit record. Will never rent through Jawitz again! We are taking this further...
106 replies
68 months ago
CENTURY 21 BLACKLIST WITHOUT ANY NOTICE OR COMMUNICATION AFTER ALL EMAILS HAVE CHANGED DUE TO NAME CHANGE
During Covid, myself and my Husband was retrenched. We tried to make an arrangement with Century 21 to pay off 1 months rent (we moved out end of June) .Rose said it will be fine to pay an amount each month and that she will send me acknowledgement of dept. I still paid an amount on the 25th of July even though she still did not send me the statement or documentation. By 25 August I've send an email to inquire as I wanted to make payment, but was informed that she left the company. The new employee replied to my email and said she will get back to me. Today (15/09) I received an SMS that I'm blacklisted. I've contacted Rochelle at Ballito Branch and she told me my number does not exist and they did try yesterday to contact me. However, my number is still the same and they have my email. I've forwarded all the correspondence between myself and Rose to Rochelle, to find the emails were blocked. As per Rochelle Century had a name change to Prop Hunt and because I'm not an active member, they did not send me the email with new details. She refuse to remove the judgement before I sign an acknowledgment of debt,, even though she cannot prove that they did try to call me and they definitely did not email me. Please note I've only missed one payment, but did email them that I request a statement. So.. After skipping ONE month, they blacklisted me, without warning and taking NO responsibility whatsoever, not even an apology. BE CAREFUL of Century 21, they will treat you bad once you are not a client of theirs and take no responsibility. I sure hope someone contact me, as this is only the start of me complaining. REMOVE THAT JUDGEMENT as I WILL take this much further.
0 replies
72 months ago
Contract is easy... cancellation sem impossible.
Vodacom are very quick to give you a contract, but cancellation seem impossible.
105 replies
86 months ago
MR Price just don't give a damn, not even bothered to respond to my emails for 2 years!!
Mr Price Just don't give a damn at all. I have send numerous emails since 2017 regarding my account. I was informed by Mr Price that my account has been written of due to loosing my job in 2016. Now, 2 years later my bank informed me that Mr Price handed me over for less than R500 outstanding. Firstly I'm wondering what the original amount was as its less than R500 after 2 years... I was never informed about this. I followed up on the same emails I've send in 2017, but still no response, no email, no call since I've send emails almost 2 weeks ago. They JUST DON'T GIVE A DAMN. Very quick to take your money, but cannot sort out problems. I know that I'm not the only one and many very unhappy with Mr Price.
0 replies
98 months ago
CANCELLATION OF POLICY AT HELLI RESCUE UNLIMITED SEEMS IMPOSSIBLE
I have been trying for 5 months to cancel my Helli rescue / unlimited policy, spending Hundreds of rands on phone calls and driving to my Bank (I live very far from Capitec bank) , with no success!! I even receive SMS saying that my account will not be debited again, and guess what... they took a debit order once again. I just called the cancellation department and all they are saying is that they have send my query through to admin and cannot confirm if and when the money will be paid back into my account. This is ridiculous!!!!! And it seems impossible to cancel this debit order, not even the bank can cancel it!! PAY MY MONEY BACK INTO MY ACCOUNT AND CANCEL THIS POLICY!!!! Enough is enough
53 replies
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