RO
Rudolph O
Active since Apr 2018
12
Reviews
0
Industries
Reviews
12 reviews11 months ago
Not replying to requests submitted online via www.renetrogroup.com
Not replying to requests sent via www.renetrogroup.com. Physical business address not provided.
0 replies
16 months ago
Great claims service over Christmas 2024
Julie Lutchman handled our geyser claim very well, and that over Christmas.
112 replies
26 months ago
MTN Supersonic FTTH down and upload speed issue solved supersonic fast
Had a problem with low FTTH down and upload speeds - following a new MFN ONT installation on 29 February 2024. Between Lisa Ellis and Jaydee Lategan it was resolved in no time. One is thankful for MTN employees like that.
0 replies
47 months ago
The Geoty Team are still refusing to answer phones. Nor do they attend to emails querying non-delivery of solar equipment ordered online.
They asked that I pay them R15 270.23 for a Pylontech battery. I paid them that amount by means of FNB to ABSA EFT on 21 April 2022. The battery was was then never supplied. I then received news from the so-called Geoty Team on 30 May 2022 that they were going to assist me in either finding the battery or the money. It's a week later and they are now refusing again to answer their phones. E-mails sent to them also goes unattended.
0 replies
47 months ago
Paid orders are not delivered. Phone calls and e-mails go unanswered.
On 21.04.2022 I paid R15 270.73 to Land Works Africa t/a Geoty Resources' ABSA bank account for a PylonTech Lithium Ion 2.84kWh UP2500-CAN battery. Ireen Sekgobela (tel 087 550 0989, cell 076 221 8792) sent me an email subsequently, asking me to which address I would want the battery sent to. I replied by providing her with my address (again). She, Ziphindile Ayanda Mthalane and Omoniyi Bamidele Akinbobola then stopped replying to emails and phone calls.
268 replies
50 months ago
Not without complications ...
On 27.02.2022 I contacted them via email in order to arrange for my gate and its geared rack to be replaced. They were very quick, albeit it on the pricier side. Things started going wrong when they had wanted to charge me R920 for a geared rack - which was only worth 590 (retail price). I then supplied my own 4m Centurion Nylon Raz Rack. I even had it delivered to Sean Hitchings at their office in Bryanston. Their installers then installed it incorrectly on 03.03.2022 - by placing the geared rack too close to the cog of the Centurion gate motor. When confronting their office manager, Zach Mahumani, about this, he at first wanted to blame Centurion Systems for supplying inferior products. Eventually - after having had to pay another gate installer to prove that Automated Gate Repair Services CC (www.gates.co.za) had done the installation incorrectly - Zach and Sean acceded. And then sent another technician out to redo the initial installation.
0 replies
51 months ago
Good at keeping FTTH clients updated about progress being made in resolving 24 hour long outages
They are good at communicating. They even send fibre users who did not become their subscribers in a particular area news about 24 hour long FTTH outages - which their sister company Route Fibre Networks are experiencing and attending to. Subsequently their Operations and Accounts executive undertook to update their CRM.
0 replies
52 months ago
2022 Service levels down
Their service levels and ability to communicate effectively have sadly gone down since 2021. I renewed 18 vehicle licenses on their website on 16 January 2022, and made immediate payment from my Standard Bank account to theirs. Proof of which was also sent by numerous emails to their financial supervisor, Ms Hattingh. It is now 4 days later and their messenger has not even been to the Akasia Licensing Department to pay over the fees required in order to renew the licenses of aforesaid 18 vehicles. On 18 January 2022 I renewed the licenses of a further 4 vehicles on their website, also immediately emailing proof of the relevant Standard Bank to Standard Bank EFT payment to Ms Hattingh. They ended up processing just three of such license renewals. What is most frustrating is the lack of response customers get to their email enquiries. Some staff members even tell phone-in clients that they are too busy to read and reply to emails. Or the other excuse is that there are too many new staff at Renew Online / GAE Holdings who must still be shown the ropes. This is so sad - as Mr Engel's two license renewal companies - both based in Pretoria North - were really offering an efficient service last year. And now the competition has just become tougher - with municipalities also wanting in on the game of online license renewals.
0 replies
59 months ago
Seamless process. Professional service.
Online ordering was seamless. Delivery was super fast. Dealing with Dev was an absolute pleasure. Very happy with order of inverter and Li-ion battery.
53 replies
60 months ago
Erik and Elroy were awesome! Knapgedaan!
I experienced payment problems with regards to an online JNB HDS JNB booking. I thus contacted Erik Dedekind to assist me. He had no qualms in assisting me - even though it was already a day after I had made the original reservation. He even spoke to me in our mutual mother tongue. Eventually he got Elroy in their call centre to assist me, also in fluent Afrikaans. And what a pleasure it was to deal with Elroy. She was so professional and super friendly - as only people from the Cape can be. She managed to get the CemAir JNB HDS tickets back for my brother and for his friend. KNAPGEDAAN ELROY! KNAPGEDAAN ERIK!
0 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
2 (16.666666666666668%)
3 Star
2 (16.666666666666668%)
2 Star
2 (16.666666666666668%)
1 Star
2 (16.666666666666668%)