OM
Olebogeng M
Active since Apr 2018
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
Worst unprofessional behavior and there is no room for ethics
Signed a residential lease with effect from 01 January 2026 and it's the worst decision ever, I did not know that their business practices are tantamount to those of a loan shark - specifically Wesley (credit controller). He is very rude and arrogant. They blocked me from purchasing prepaid electricity because of their incompetency and clearly not knowing the terms of their own lease. They incorrectly billed me and I queried same through their portal and their representative confirmed in writing that I should not have billed for the first month (not rent) However, Wesley is insisting on payment which is clearly not due as per their written lease. Instead of acknowledging accountability they chose the most ***ardly manner, blocked me from purchasing electricity and don't even bother to reply to the formal query sent. Oh as cherry on top, they handed over the account to external party for collection, rep**** to the guy through WhatsApp no reply and same thing with their credit controller. If you are planning to sign a lease be warned, you will be dealing with a loan shark disguised as registered property management. They don't even know the terms of their own lease and you will be "punished" for addressing their ******** conduct! I didn't write the lease and it's their responsibility to know it's contents....
0 replies
4 months ago
Worst customer care service
Submitted my claim on the 16 November through the App and uploaded the mileage, disc and photos. The claim assessor has not even called me once or sent an email regarding the status of the claim. Then received a whatsapp text on the 17 December after a whole month from some company to upload the same things again ! Worst of all the claims process has not been explained. What is the point of using the App if the same information/documents provided are ignored. The service is beyond terrible.
0 replies
7 months ago
Seamless process
Nick offered an excellent service, even though they couldn't beat my current premium but they definitely delivered on their promise of a pay out. The claims process is seamless, no hassles at all. Thank you Outsurance your the best!
0 replies
29 months ago
Multiserve Northgate
I took my daughter's dress for dry cleaning on the 29 Nov and went to check it on the 02 Dec and was told to come back on Tuesday, the 05 Dec but couldnt make it. I told that guy that I need that dress by Saturday. I went there today and they told me that the dress is not back from their cleaners but they took there. Their staff doesn't take responsibility for anything. Now I have to go and buy a new dress.
0 replies
39 months ago
Worst Call Center Agents
FNB has the worst call center agents. On Monday I spoke with over 4 people and I was tossed from Sales to Premier banking until I lost count. Today again I spoke with Lerato twice after she said she is transferring my call and after holding it went back to her, Xoli, Xolani, Bonolo and Zandi. All of them when they could help they said oh I'm sorry to hear that. Tomorrow it's Friday I still don't have an answer. My calls have been moved from one department to the other.
56 replies
46 months ago
Poor Service
After being given a contradicting information over phone and secure chat I decided to file a formal complaint on the 3 July. Thereafter was promised that a consultant will call back within 24 to 48 business hours. They had until Tuesday by close of business to call back. Fair enough I waited and even gave them extra one working day. I'm still waiting. FNB promises one thing and do the opposite. May I should just switch banks and close the account.
134 replies
48 months ago
Excellent customer service
Tyron Govender's service from Bidvest was excellent. He is very friendly and easy to deal with. Thank you Bidvest for the wonderful service.
74 replies
62 months ago
Poor Service
Ive just called FNB for down grade of my cheque account. Held the line for over 34 minutes and spoke with 6 people saying the same,I'm transferring you to Premium.The last one transferred me to Home Loans. I had to cut the call at the end cause none of the consultants know what they are doing.
53 replies
65 months ago
Poor service
I had to return watches that I bought because the other one was defective. Initial request was replacement then a day later was told its out of out stock. I was given an option to let them repair or be credited, if I don't respond within 24 hours. I opted for repair immediately. Then I got a response that I will be credited. Iv sent several emails thats not what I opted for. Today, when I check my account they credited me the purchase only. Sent another email but no one bothered to response. Worst part I paid for a delivery fee but have nothing to show for it. I must say delivery went smoothly it's just the return.
0 replies
72 months ago
Prompt response
They did a qoute for me and couldn't beat what I'm paying. Their consultant was friendly and they delivered on their promise to pay R500. 00 hassle free.
105 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (72.72727272727273%)