SJ
Subriena J
Active since Apr 2018
10
Reviews
0
Industries
Reviews
10 reviews8 months ago
Poor Service
Good day I am currently struggling to get a query resolved with The Meter Man, basically I am being ignored on WhatsApp and no feedback on email correspondence. I was advised by the sales person whom I have been dealing with since day one on how to proceed to make payment towards my installment for their meters. Instead of my payment going towards my installment it was used as electricity. I have also escalated the query to the accounts department and I've hit a brick wall. The salesman is point blank ignoring me. I would like to know who is taking responsibility for the wrong information that was given to me and how I will be refunded.
0 replies
20 months ago
Excellent Service
Good day Just want to compliment you on the outstanding service I received from the time I logged my call. A very huge thank you to Nadiah Lottering – your service is impressive! I got my phone back today and I’m quite impressed (although I would have preferred a new phone) but I’m a happy chappy. Many thanks to all parties involved including the courier guys – on time!
53 replies
25 months ago
Tracy was extremely helpful and professional as always
Tracy was extremely helpful and professional as always. I appreciate that she understands that things are difficult and always accommodates me. Thank you Tracy
53 replies
30 months ago
Terrible service
I have been sending several emails and been making several phone calls to find out about my new funeral policies I took out with them. I switched from Hollard after 10 years to Capitec and now I am finding myself not knowing if I am covered. The client care consultants are transferring me from pillar to post. It's been 2 days of asking to speak to a manager. I am now being told they are aiming to resolve my query by the 9th. Imagine going another week without knowing if my family and I are covered by Capitec after the switch. I cannot wait a week. It's ridiculous to take so long to answer a simple question. Yes you are covered or no you are not. I refuse to wait a whole week to get that assurance.
131 replies
31 months ago
Tracy was extremely helpful and professional
Tracy was extremely helpful and professional. I enjoyed talking to her. She accommodated my situation and even advised that I could call and ask for her at any time and she will help me. Thank you Tracy
131 replies
52 months ago
Poor Service Delivery
Good day I have been trying over 20 times today to call Defy. From that 20 calls, one was actually answered and transferred to a black hole. The lines are just ringing, no matter which option you select. a call was logged yesterday as urgent from House and Home and since 8am this morning, all I am told is the technician will call you. It is 3pm and again being told the technician. in the meantime, my food is going off and I'm having to discard food in January. They don't answer their phones. My question I asked is, whilst I'm waiting for this technician (which all I got is his name "Norman) who is going to pay for the wasted food? I'm told the technicians works until 6pm but if he doesn't come, I must call again on Monday. Again, who is going to pay for the food I'm having to throw away or give away because I can't hold onto it much longer. I know it's January, but such poor service is unacceptable.
0 replies
52 months ago
Caring Consultant
Nadia was very understanding. She understood what I needed and at the 3nd of the call, I felt comfortable. Thank you
53 replies
85 months ago
Extremely bad service via Facebook and Call Centre
I have been in contact with Telkom via Facebook Messenger and with their call centre agents.I was charged for a contract that has expired, when I queried this, I was advised that I received 5G data. When I switch my router on it says "out of airtime". I was also told at what times I was using the data, I advised the call centre that it's not correct as it shows "out of airtime". I've asked to be refunded or to be given this 5G data then as someone else is definitely using this data that only Telkom can see. I've asked to cancel this contract. I was given a link, I followed all the prompts, once completed it says that you will receive and sms/email or be contacted, nothing. I did it again and same message and still have not received an sms/email or call with the case number. Your call centre cannot cancel the contract without the case number. Please provide the case number. The service I have been getting from Telkom is extremely disappointing. I was asked to provide my address, I did and still have not had any feedback on this so called 5G data which I am supposedly using.
0 replies
97 months ago
Just saying Thank You
Thank you for taking such good care of me. For easing my pain and taking every effort to resolve it. #greatbusiness
0 replies
98 months ago
Lies are unacceptable
I simply hate it when someone can casually lie to cover their behinds. The waitress never I formed us about the drinks we ordered. That a glass is R34 and a 1L is R100. When I questioned the bill, she returns saying that the manager advised that I could pay for 2 glasses and that the manager would come to us now. The manager then advises that she never told the waitron that. Why lie? If she misunderstood our order, all she had to do was apologise but to lie is unacceptable. Lying is not a way out. I'm sure "lies" are against your policy. I honestly wouldn't return to your restaurant in a hurry!
0 replies
Review Distribution
5 Star
3 (30%)
4 Star
2 (20%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (50%)