AK
asief K
Active since May 2018
12
Reviews
0
Industries
Reviews
12 reviews8 months ago
Expired Products Sold at Woolworths Victory Park
Dear Woolworths Customer Care, I am writing to formally raise a serious concern regarding the quality and safety standards at your Victory Park branch. For over a month, I have noticed that the frozen mixed berry packaging is consistently compromised—covered in sticky berry juice, indicating possible damage or thawing. I have reported this issue on multiple occasions and requested to speak with the store manager, Tebego. Unfortunately, his response was that he was unaware of the problem. I find it concerning that store staff continue to display and pack visibly messy and potentially unsafe products without addressing the matter. Today, I discovered that the batch of frozen mixed berries I had previously purchased is expired. I regularly use these berries in smoothies and have experienced unexplained illness throughout the past month. I now have strong reason to believe that consuming expired products from your store may be the cause. This experience has not only affected my health but has also deeply shaken my confidence in Woolworths’ quality assurance processes. I will not be returning to the Victory Park branch and, depending on the outcome of my health assessments, I am seriously considering further action. I urge you to investigate this matter urgently and take the necessary steps to ensure such incidents do not recur—for the safety of your customers. Sincerely, Asief
0 replies
13 months ago
Takealot Poor products and Service
I ordered 4 solar lights from takealot and received the delivery on the 23rd February 2025. I had them installed on the 1 March 2025. One of the four did not work. I returned it on the 3rd March 2025. Followed up on the 11 March 2025 and was advised that my returned had been declined as not all the solar lights were returned. I explained as noted in the message section for returns, that one 1 of the 4 did not work. This was escalated and I received a new light as I thought on the 13th March 2025. I opened the box on the 18th March 2025 and to my surprise it was the same light. I know this was the same light, as I used my own packaging for the batteries and *****s 😊. To give some sort of benefit I tested the light and it does not work. I would like the light replaced and not the same one returned to me as a sick joke. I will never use Takealot again.
0 replies
23 months ago
Dr N Karachi Maxillofacial surgeon
I want to express my heartfelt gratitude to Dr. Nadeem Karachi, whose exceptional professionalism is surpassed only by his genuine care for his patients. From our initial consultation to the procedure itself, and through all the follow-up appointments, Dr. Karachi has consistently demonstrated an authentic commitment to both my well-being and peace of mind. Amidst my stress and uncer*****y, his reassuring presence and expertise have been an immense source of relief, for which I feel truly blessed. Furthermore, I must extend my appreciation to Dr. Karachi's entire team, from the receptionists to the nurses, and to Dr. Parbhoo. Their collective kindness, patience, and unwavering support have made my journey toward healing not only smoother but also imbued with a sense of compassion that is truly commendable. Without hesitation, I wholeheartedly recommend Dr. Nadeem Karachi and his exceptional team to anyone in need of Maxillofacial Surgery. Their dedication to their patients' well-being is truly exemplary.
0 replies
23 months ago
compliment VWHatfield Bryanston
Good day, To whom it may concern. I would like to take this opportunity in complementing Clinton Du Plessis based at the Hatfield VW Bryanston branch. Your commitment to providing exceptional service throughout the process of purchasing my new vehicle has truly left a lasting impression. Throughout our journey together in finding the perfect vehicle, your patience, kindness, and unwavering dedication were beyond commendable. Ensuring I found the right fit didn't go unnoticed. Your knowledge and professionalism not only guided me through the myriad of options but also made the entire experience smooth and enjoyable. Working with you was a refreshing reminder of how impactful genuine care and dedication can be in customer service. What sets you apart is not just your professionalism, but your genuine care for your clients. Your professionalism combined with your beautiful soul made this car-buying experience something I'll always remember fondly. Thank you for going above and beyond to ensure my satisfaction. Thank you for being not just a salesman, but a true embodiment of excellence and kindness.
0 replies
36 months ago
Vodocom. ***********, not client centric.
Since the 13th May 2023 I am unable to receive calls. I tried contacting the customer support and all I hear is Toby the bot who can not assist with my issues. I tried logging it on the website and I get an error, 'advising oops something went wrong'! You can not get service from Vodocom. ***********, not client centric.
106 replies
48 months ago
Hertz Rent a Car Poor service and not refunding my deposit.
I would never recommend hiring from Hertz. I returned the rental on the 6 April 2022. When following up on my deposit I am advised that it takes between 7-21 working days. Today is the 16th May and I still don't have my deposit. I have followed up a few times and no response. Poor service and not refunding my deposit.
0 replies
49 months ago
Takealot Non Existent client service
I received my order on the 9th March from Takealot. On Friday 11 March 2022 I set up the health watch and started using it. On Monday 14th March I noticed that the blue tooth was switching on and off (unstable), on its own and not syncing to the app intended to provide daily stats on my activities. This is the core purpose of having the watch and it would be useless without this. I called the Takealot complaints line on the 14th March 2022 and the lady advised to return the item and she logged the request ref MRRN-27MR9-QPP5. It was picked up on the 15th March. I had not heard from Takealot thereafter. Followed up on the 22 March got a reply from Oyintanda that the matter will be escalated to the warehouse. No update had been received. I called complaints again on the 24th March and spoke with Lineez ref #31293142 who provided the same bull dust of following up with the warehouse. This is ridiculous and certainly not in line with what Takealot advertises, “30 day hassle free exchange”. I am certainly not smiling and again epic fail on the brand “our smile guarantee” yeah right. I don’t know if I will ever receive my funds or an update and will be logging the request with the consumer protection ombudsman.
0 replies
50 months ago
Tracker no sense of client service
I started receiving calls from your call center to check in if I am okay as of the 22nd February 2022. I found this strange as my TAG was with me and I never receive calls from the Tracker call center. I did notify the agent that something is not right, as every time I start my vehicle I was receiving a call from tracker. The agent advised he would have product support call me. I received a SMS on the 23rd Feb notifying me that the unit is not functioning optimally and I should contact tracker on an email address pshc@tracker.co.za. How is this client service when I am the one that has to contact you Tracker to sort out your product that is not working? EPIC fail!! I got a response on the 24th Feb asking for certain details and advising me that I may have to pay R595. I responded on the 25th with the details required. A technician by the name of Johan came out on the 7th March and advised that the unit is not responding. He contacted someone and he advised they will give me a call to get a new upgraded device as the one I have is old and outdated. I received a call from a lady by the name of Karabo offering me a new device but it will be a new 3 year contract. I explained to her that I did not want a new contract. The technician advised to get a new device so why must I get a new contract? Karabo asked me if I wanted to have the device repaired and I repeated what the technician advised. I also explained been a client for 20 years surely tracker would value me as a loyal client and upgrade the device at no charge to me. This is what I call client service and retention. Karabo advised that she will have her a supervisor call me today 8 March 8, 2022 at 09:30. No call has been received and at 12:06 on the 8th March as well I received a sms advising that several attempts have been made to contact me to discuss product options and yet again I as a client must call the call center for further assistance. EPIC fail yet again. You have failed to recognise my loyalty and value as a client. You are more than welcome to advise how you intend to resolve the issue of a non-working product as I have done my duty as a client. Your service is disgusting and I can guarantee you that I wont be a client of tracker for much longer.
53 replies
80 months ago
VW Process to replace a battery is disappointing
Good day, To whom it may concern. I would like to bring to your attention that the process to have a battery replaced under warranty is not client friendly. Firstly there are no pre-warnings that my batter will go flat in a few days and I should book the car in. So that an arrangement can be made for a courtesy car. Last week Thursday 5th Sep leaving from work, I realised that my battery was going flat when I started the car. On Friday 6th Sep on my way to work, I called VW Hatfield dealership based in Braamfontein to have the battery replaced. I had been advised that before the battery can be replaced I have to wait for 12 hours before the claim can be submitted. Reason been is the battery must be tested. Tested for what when you clearly see the car wont start. I called VW SA to verify if this is the procedure and VW SA confirmed. How on earth is this process client friendly? I the client is caught in the middle of this process between the dealership and VW SA. An authorisation on a battery replacement cannot be done sooner than 12 hours. This is despite the foreman Shaun coming out and seeing that the car could not start at all. I feel like this process is so outdated and more an inconvenience to me as a client. A weekend without a car. Uber costs to get to work. Not to mention the cell phone costs to book the car. What is fascinating, from my Golf 5 to my current Golf 7.5, I’ve always had to replace the battery when winter is upon us. You more than welcome to check my records on this. So even thou VW is aware of this common problem, I am still inconvenience as a client. Wake up VW, this is not how clients want to be treated. Learn from Tesla Elon Mask what client centricity is all about. Had Tesla been around in SA I believe that I would given up the VW brand due to the lack of thinking out the box, after 14 years. Come on, hear this as you read it. Sorry sir, to have your battery replaced under warranty you have to wait 2 days, seriously!!
0 replies
80 months ago
Parktown North Veterinary Clinic Greedy Vultures for your money
I am writing this note explaining the experience we have encountered since we have been at the vet. We have a 5 month old Jack Russel who we have been bringing to your rooms since he first felt ill . My fiancé could only praise you for how you are and how you have been treating the pets in your care . I was rest assured that we were at the right place , we had to bring him in for eating a rotten Hibiscus plant when he was 3 months from the garden , he had tummy aches, was lifeless and as it was my first baby I didn’t know what to do and I couldn’t see him suffer hence I brought him in. Dr Knowledge was the Dr on night shift on the 09 April 2019 . I was very disappointed at his approach towards us , he made us feel as if we took the flower and put it into Cisko’s mouth , the manner in which he questioned us was as if he was talking to children who had done something wrong. He could not tell us what to give Cisko to make him feel better even though we gave him all the symptoms. He insisted the only thing he could do is to keep Cisko overnight and monitor him and treat him for it. He wanted to see the vaccination card and also asked if it was legit .We told him we bought Cisko from a breeder and gave him the certificate. He insisted it was not legit it looked like it was forged. But my fiancé guaranteed him it was legit and we been to the persons home and he works with my fiancé. He just grinned. It being my first time, I left him because we I didn’t know how to help him. The next morning I was told to fetch him and he came with antibiotics and a probiotic which he had to complete. R2296.40 ( No Explanation as to what was wrong) On the 14 April Cisko was not well , he didn’t want to walk or runabout and usually he is up ,down ,in and out ,and everywhere getting up to mischief, I knew it was something but I just didn’t know what it was. Dr Knowledge seen him , he asked what happened , again questioned as if we did something wrong. I explained that it has something to do with his tummy as he would not eat and run about and is not himself , again keep him for observation .He told me the food I am feeding him is not of a god quality and I should feed the food you offer in the rooms. I went to collect him the next day and he was excited to come I asked the Dr the next morning (Dr Davids) what had happened to Cisko ,as they could not find anything I had to continue with his probiotic and antibiotic . I advised them that Cisko used to run up the stairs and was active , he now couldn’t use his 2 back legs to balance and would sit sideways, what had happened ( I have footage of this the day I collected him and taken him home ,on the day and called to say this is what was wrong only to be told, I don’t know but to monitor it ,as they didn’t drop him or anything , he was fine in the care. I took him to the vet that evening to make sure he was ok only to be told by Dr Knowledge he is fine his probably being naughty. R1890.58( No explanation as to what was wrong) Dr Knowledge insisted on giving Cisko his 1st injections as he did not think Cisko’s certificate was legit this was on one of the 2 visits after collecting Cisko. So we had to abide and let him do this. The 15th May Cisko went in for his Rabies and 2nd set of injections , we left and 2 hours later realised when my fiancé came home Cisko face was so swollen he could not even eat drink or see. We rushed him in back only to ask us what happened , was he stung by a bee? Then what did I fed him , I told them he only eats chunks but it wasn’t feeding time but they asked me if I was sure , seriously … of course why would I lie I am here to save him , again he had to spend the night but it was a safer option as he had allergies. I did ask what was the course they said it could only be something in the injections and they will make sure when he comes for the next one it will be a different brand because he has allergies. I asked if they could test and see what he was allergic to they say they cannot because it is to many tests so I will never know what he is allergic to. The injections were given by Dr Davids who is a much better person and can explain what he thinks is wrong . These were ok cases but the below one has made me decide to not come back , it is so heartbreaking. On the 31st July, I called in to say that Cisko ate some sunscreen from a tube. Dr Knowledge advised me that he couldn’t assist me unless I told him exactly how much he ate from the tube , I explained the that I cannot see inside the tube but it was still full and I don’t think it could be that much. He said he could not tell me anything until he knows how much he ate. So I felt it was still heavy and said he ate a bit. He said well you can just monitor him and see how he is , he could not recommend what to do or give him. Cisko got lifeless and was now drooling which made me worry so I rushed him in , he looked at him and Cisko was running about and peed and was a bit shaky , he told me he cannot advise me what to do and he can only keep him overnight for observation. So I asked him can he not give me anything , he asked me like what , he said it was like a car it runs out and you just refill it ( what does that even mean) besides you the vet you should have some idea of problems is this not what you studied. He even said, “then why did I bring him in in the first place”? If I don’t leave him and I come back I will pay another consultation fee and the fee for overnight. It seems like every time the only solution for treatment for anything is to stay overnight. He couldn’t recommend what I could give him . I had to waste my R600 only to be told he has to be monitored once again. I bought Diomec plus over the counter when at the rooms. This has left me no option but to go elsewhere where I need to feel welcome and feel like someone wants to help and not just make money. I didn’t want it this way but this is really sad to think you come for help only to be charged for nothing. I took Cisko home and prayed he recovered. Dr Knowledge does not seem to be authentic , he is not there for the love of animals . We need more Dr’s who have a passion for their jobs and try to be the best there is and if you don’t know read up.
0 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
9 (75%)