MG
megashlen G
Active since Jun 2018
9
Reviews
0
Industries
Reviews
9 reviews10 months ago
Poor Service Basil manning Cornubia
i have paid in full for a spare spheros ****l and was informed that i would have to wait 4 to 6weeks for the ****l else i would have to pay a delivery charge but they will only deliver to the store(makes no sense to pay a delivery charge but they don't deliver to your residence you have to come to the store). i agreed to wait 4 to 6 weeks, when i follow up when my ****l would arrive the manager informed me, he will call me back with an update, but this never happened, once again i had to follow up with them again and now they inform me it might be here at the end of August (maybe ) but still will not confirm a date. it seems like no one is bothered about customer service. Waiting for spare ****l for 3 months but if you pay R183 it's here in 2weeks.
0 replies
41 months ago
Poor service delivery to customers
I purchased a barry more fishing bucket from basil manning which they carries a life time guarantee, I have sent it in previoulsy when I had problems and it was repaired, no questions asked ( look at your records BM) this time when I sent it because they could not fix it they told I had modified on my own, they are looking for every excuse not to honor the guarantee, they have even asked me for receipts from more than 5 years ago, I have purchased reels and rods from. BASIL MANNING SO I am not a once of customer, but they are not honoring there promise to the customer the sale rep advised me to purchase it cos of the guarantee yet they are looking reasons not to honor it, they need to go and looking the meaning of life time warranty,
132 replies
46 months ago
Standard bank poor service
i have just spoken to a consultant today and they cannot give me details on my account. They cannot calculate what the compound interest will be on a 2 year fixed deposit . When i asked questions they told me to wait to see the manger after already waiting for an 1hr just to see a consultant. The app they recommend for banking is not practical when compared to other banks like ( Capitec, Nedbank ). The app does not give important information to the user it cannot tell me when my investments mature this is a basic function ( start of investment , maturity of investment )
402 replies
56 months ago
Lack of quality installations by Nano Fibre and Vumatel
Nano Fibre and Vumatel offer the worst service ever i have paid for my fibre line to be installed yet when the installation team arrive at my premises they request that i pay R500 extra for my installation , the installers did not want to install the fibre optic cables in conduits and want to stick it onto my wall which is outdoors and exposed to environmental conditions. this is a poor quality installation and any reasonable person would agree, how can you not install new cables in a conduit as a minimum requirement to ensure a quality installation, the distance from take off point to my house is approximately 13m. the installers mentioned that this was the instruction given to them by Nano Fibre , and should the client require conduits they must be charged @Nano fibre does your company not pride itself in good quality installations.
159 replies
64 months ago
Lack of service from House and Home
on the 27-11-2020 i made a purchase for an item and the gateway branch the salesman that i dealt with was a Mr P.Padayachee : salesman ID: bsm14. the store has taken the full payment for the item and informed me that it will be delivered to me in December as they did not have stock, they have since not finalized a date as to when my item will be delivered to me, it is very unprofessional of House and home to take a clients money and not deliver the items. if there is uncer*****y as to when the item will be available why do they they still take fULL payment of the item. they do not provide accurate information at the point of sale and lack in customer service
0 replies
68 months ago
Decorland gateway store
on the 16th August is made a purchase for a indoor blind, the sales agent took my deposit and informed me of there terms and conditons, whoch clearly stated that my order will be ready withing 14 to 21 working days, to date they have not called me , when i followed up with them today 22-09-2020 they could not give me any feedback, they have not adhered to there own terms and conditons and no feed back has been given to me why do this company take desposits from clients and provide sub stanard services, i have 2 trips already to the store in ( games gateway) this lack of service should not be excepted.
0 replies
70 months ago
cell C poor customer service
the Cell C call center had contracted me to upgrade my contract , i have taken a contract where the rate promised contract value less than my original, i have since received statements deducting more than the actually contract value, have have exceed any of my limits yet the are deducting extra from me. i have tried the cell c customer support line but they do not answer, the cell c stores say they cannot help me and refer me to the call center. Why is it that Cell C have agents working when they have to gain a new contract but never assist clients when they require help. i am now paying more than my original contract , this is the type of service you get from cell c.
105 replies
71 months ago
Poor Service delivery from games (Gateway Branch )
i have made a purchase for a new gas electric stove on Friday 26-06-2020, i have paid the full amount the sales men confirmed that the unit will be deliverd over the weekend between 8-4pm, and he would contact me if there was any problems. i have not recieved my stove and no one has contacted me. This is not ethical practices why lie to customers , i have since tried to contact the gate -way branch but they do not pick up the phone, why take the consumers money and make us chase up for our goods , the call are shared calls which i now have to pay for because of there lack of service delivery. the saleman ensured me that my unit will be delivered over the weekend. The games stores should operate ethically and try to obeserve good businees practices,
105 replies
96 months ago
Poor customer support from cellC
The service provider has charged me the incorrect amount on my account and when I call the customer care line they ask me questions to verify my account and then inform me the answers are incorrect but refuse to tell me which answers are wrong. How can I get information on my own account they refuse to give me a reference number for the call and informed me it will be sent to me still not received
106 replies
Review Distribution
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1 Star
9 (100%)