RM
Rendi M
Active since Jul 2018
11
Reviews
0
Industries
Reviews
11 reviews28 months ago
Horror courier 😡😡😡😡😡😡
I receive an SMS on Monday saying my parcel is out for delivery. I waited all day long but no one came nor call. When I track my status the following day it says my parcel has been placed in the error cage. I call them on Wednesday and I had to wait for an hour until someone pick up my call. I was given the assurance that my parcel will be delivered same day, she will send them an email. I didn't receive any parcel. Today my status is still the same and I've been calling them since morning no one is picking my calls, tomorrow is Friday and I had to disappoint my clients again. My number tracking number is 080056252678. My cell no is 0728665347 or 0676089019
0 replies
31 months ago
5 months Blocked sewer
Good day my name is Murendeni Magonono. I reside at 2791 Union Street Protea South. I have been reporting a blocked sewer for the past 5 month with our local deposit (Avalon) with no help. All I get is reference numbers but they didn't come to fix the problem. Please assist. These are reference numbers I got with no assistance. 404147672, 404283383,404291134. Please assist. The situation is now unbearable. Cnllr Noxolo Nofemele once promised to give me feedback but I didn't get any response afterwards. Your assistance will be highly appreciated.
0 replies
40 months ago
Broken fridge
My name is Madiau Mokoma from Protea South Soweto. Am very annoyed and disappointed with the after purchase service that I get from defy. I reported the fridge that was not working on the 28th of November 2022, I was given a reference number and a promise that someone will come to fix it. No one has come not contacted me. I always call them and they give me empty promises. I wrote to Hello Peter on the 20th of December and I received an email with their apologies but nothing has happened since then. Ref no 1724351 my cellphone number is 0760322477. Can I have my fridge fixed please
132 replies
40 months ago
Nightmare Christmas
What a nightmare, today I woke up to an email saying I received the parcel which I never did. I waited for them the whole day, no one pitch or call. I even took the liberty to call one of the ladies who always deliver my parcel and she didn't know who took my parcel. I am devastated. My kids Xmas clothes are on that parcel. My heart is bleeding with anger. My tracking number is Y30000030254 and BUFZA41195802027YQ.
0 replies
40 months ago
Horror Christmas to be
My name is Madiau Mokoma from Protea South Soweto. I logged a call on the 28th of November 2022 regarding my fridge. When the technician came they said it has internal leaks and they cannot fix it but they will report it. I called defy and they said I must send a proof of purchase,which I did and they gave me ref no 1724351, but am still waiting and by the looks of things, it looks like I will have a dull Christmas. How long must I keep on waiting for them to come and fix my fridge. Xmas is around the corner but I can't even prepared anything because I don't have a fridge. M just exhausted. I have been waiting nearly a month now for them. I spend a lot of money for something that barely works. Cell no 0681707105 and 0760322477
264 replies
42 months ago
Nightmare Online Collection.
I placed my order online yesterday like I always do before with no hassles. I placed 1/4 chicken with a side. It was R53, and it gave me an option to either pay in store or use my debit card. Like always, I chose to pay with my debit card. And I received a confirmation SMS for the completion of my order. I went to the store Nando's jabulani mall about 6:30 p.m. to collect my order, that's when the nightmare begins. I showed the lady the SMS on my phone with the order number and I told her that I have already paid. She checked the order number and came back to me saying that I haven't paid. I insisted that I have paid and I had logged into my banking app to show her that R53 was deducted from my account to Nando's. She asked the lady who was on the counter and she said there is an outstanding amount of R2 that was not paid and I HAVE to pay for it. I was astonished. I asked how is that possible and they said the price has gone up in store not on the app. I told them I don't have any cash on me I only have my card and I was not going to swipe R2 from my card because of the additional banking charges that will occur. She told me there is nothing she can do because she was not the one in charge of the pricing. I asked her to call their head office so that I can speak to them, she reckons that they won't help me either. I asked her to call whoever that I can talk to regarding this issue, she went and called the other gentlemen. I suppose he was the manager. Another disaster. He insisted that I should swipe my card so that I can pay the outstanding balance. I asked if I was the one who was at fault or not. He said no but he is also not responsible for the pricing on the app. I asked if I was the one who supposed to pay for the mistake that was not created by me but by them, ( by them I don't mean him as an individual but the establishment as a whole). He said to me he was going to help me if I came with the right APPROACH. Was I supposed to beg for them to override the price on the till to match that price that I saw and paid? I was puzzled by his statement because I thought saving with a smile was part of their job not mine as a customer. He also said if I was a REGULAR customer, I was supposed to know this. I've been buying using online purchase for the longest time without having any problems except yesterday, you can check my invoices. I spent almost 30 minutes of my time going back and forth about a mere R2. I eventually gave up and I said to him swipe my card but I'll make a review on hello Peter, that's when he said it's fine I can take the order and leave. What was hard to do that on the first place because it was not my fault. If it was R55 by the time I made the purchase online I was going to pay that but it didn't. Online purchase should be efficient. I felt like I was undermined because I was wearing my security uniform. I didn't enjoyed my meal yesterday because of the way they made me feel. My order number was 8329/229680246. My cellphone number is 0676089019
60 replies
42 months ago
Nightmare Online order pricing
I placed my order Online yesterday like I always do before with no hassles. I placed 1/4 chicken that goes with a side. It was R53, and it gave me an option to either pay in-store or use my debit card. Like always I chose pay with debit card. And I received a confirmation SMS for the completion of my order. I went to the store Nando's Jabulani Mall at about 16:30 to collect my order, that's when the nightmare begins. I showed the lady the SMS on my phone with the order number and I told her I have already paid. She checked the order and came back to me saying that I haven't paid. I insisted that I have paid and I had to logged in to my banking app and showed her that R53 has been deducted from my account to Nando's. She asked the lady who was on the counter and she said there is an outstanding amount of R2 that was not paid and I HAVE to pay for it. I was astonished. I asked how is that possible and they said the price has gone up in-store not in the app. I told them I don't have any cash on my I only have my card and I was not going to swipe R2 from my card because of another additional bank charges that will occur. She told me there is nothing she can do because she was not the one in-charge of the pricing. I ask her to call their head office so that I can speak to them, she reckons that they won't help me either. I asked her to call whoever that I can talk to regarding this issue, she went and call the other gentleman, I suppose he was the management. Another disaster. He insisted that I should swipe my card so that I can pay the outstanding balance. I ask if I was the one who was at fault or not, he said no and he was also not responsible for the pricing on the app. I ask if I was the one whose supposed to pay for the mistake that was not created by me but by them, I even emphasize my statement ( by them I don't mean him as an individual but the establishment as a whole). He said to me he was going to help me if I came with the right approach. Was I supposed to beg for them to override the price on the till to match that price that I saw and paid? I was puzzled by his statement because I thought serving with a smile was their part of the job not mine as a customer. He also said if I was a regular customer I was supposed to know this. I've been buying using online purchase for the longest time without having any problems except yesterday, you can check my invoices. I spent almost 30 minutes of my time going back and forth about a mere R2. I eventually have up I I said to him swipe my card but I'll make a review on hello Peter, that's when he said it's fine I can take the order and leave. What was hard to do that on the first place because it was not my fault. If it was R55 by the time I made a purchase Online I was going to pay that but it didn't. Online purchase should be efficient.I felt like I was undermined because I was wearing my security uniform. I couldn't enjoyed my regular meal because of the way they made me feel My cellphone number is 0676089019
0 replies
42 months ago
Nightmare Cash deposit
What a nightmare. I was depositing R800 on the ATM at Jabulani Mall with the aim of making online purchase thereafter. I inserted my card on the ATM and put R800 on the deposit slot and it took approximately 3 minutes displaying verifying notes. I was surprised because it took longer than I expected. Then it says error out of service. After a minute or two it returned my card with no receipt or money. Then it says deposit unavailable. I called the customer service and they gave me some references but Am so disappointed and anxious at the same time because I don't know if I will ever get my hard earned money. My cellphone number is 0728665347
60 replies
80 months ago
I was Discriminated
I went to Truworths Protea Gardens today and the service I receive from the cashier and his manager was absolutely outrageous. I was standing on a queue with other customers for about 5 to 6 minutes and the lady who works there apologises to us and ask us to be a little bit patient. I was fine with that up until was called by a guy cashier employee no 2032335, I went to his till to pay my golf shirt. I gave him my account card and he took it without greeting me. He then call my name and i said yes and he Then ask me to confirm my address and cellphone number which I did and I ask him why am I the only one confirming addresses and phone numbers and he said because the "system" said so . I was furious because all the customers that were Infront of me were never asked to confirm anything yet they were also paying with card. I then ask why were they also not asked to confirm their addresses. Then the response from his manager was also ridiculous. I feel so discriminated by the service I've received today at Truworths Protea Gardens . I would have had no problem if all customers were all asked to confirm not only me. I felt so undermined, so empty. At Truworths Protea Gardens they don't treat their customers the same way, they don't value their customers and I was treated like a criminal. I will never go and shop at Truworths Protea Gardens ever again.
210 replies
84 months ago
Poor customer service
My name is Mashudu.I was hijacked and The hijackers broke the window of my vehicle. I called my insurance and they send my car to renew it Greenstone on the 2nd of April 2019. I call them to find out when my vehicle will be ready for collection they said to me it will be ready by the 12th which was next week Thursday. I call them again by that Thursday and they give me another excuse. Now it's been a month and 2 weeks of undelivered service. When I call them they always said they will call me back which they never did. And every time when I call them I have to hold for an hour before they pick up. They are bunch of unprofessionals who doesn't know what they are doing. They don't value their customers,they take their customers for granted and I really don't know why my insurance send my car to bunch of losers. I have suffered a trauma from hijacking now I have to suffer another one. How long does it take to fix just a broken window?
56 replies
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11 (100%)