DR
Dena R
Active since Jul 2018
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Clear Malicious intent and gross negligence!
Purchased an item from Game online on the 4th of March 2026. Paid in full - the value was R27999. Order: 1244832526 Received an email on the 5th of March 2026 stating that my order is cancelled. I called the call centre and the consultant states that the order is cancelled because there is no stock, yet the online store clearly still shows quite a lot of stock and clearly shows stock in my area. Consultant states that the refund takes 5 working days and “sorry for the inconvenience”. I do not want the refund as you do have stock! I want the item as this is misleading and malicious as you are holding my funds indefinitely and probably earning interest on my funds. Is this a ****!!! Pathetic service from Game!!!
371 replies
42 months ago
Malicious Staff Member!
Visited Edgar’s The Glen on 28 October 2022 at around 17:00. I selected four perfumes with my partner which we had in our hands to purchase. There were some perfumes that the Edgar’s staff member stated they did not have testers for and I should try another store and return. I asked my partner to keep the 4 perfumes and I would try another store for a tester and return. The Edgar’s staff member quite friendly stated that she would put our 4 perfumes aside and on our return we could conclude the purchase. On our return literally a few minutes later to pay for out perfumes, the Edgar’s staff member in question, stated that one of the perfumes that she promised to keep aside for us was sold. This is pathetic to say the least as I I trusted my partner to hold onto the perfumes until my return by the Edgar’s staff member insisted the she would be so kind to us and keep it aside until our return. What sort of scam is this. Check your camera footage as this is malicious behaviour and caused negative impact on me. There were no other stock of the perfume and I had promised my partner that I would take that one for her. What do I do now! Edgars needs to rectify this issue asap! I’m not accepting this incompetent pathetic behaviour. It was the Gucci perfume in question that was on sale. I purchased two perfumes and lost out on the other two. My receipt number is: 5769-1740-0000 Check your camera footage of the incident! I want a resolution to this matter with urgency as I’m tired of accepting incompetence!
721 replies
60 months ago
Pathetic Service!
Visited the DMF store at the Glen Mall on Saturday 15 May 2021. I have to say that the staff are absolutely terrible and have no consideration for the customer. I asked a few staff members about an item of clothing that was on display (one a manikin). There were a few staff members bunched together and chatting at the tills. They firstly looked at me as if I was disturbing them then one proceeded to tell me “what you see is what you get” I then stated “yes, but I would like to know where the item was on the racks” and she again said “what you see is what you get!” Absolutely rude and horrific service to say the least. There were a few staff members that were standing and chatting at the tills and no one bothered to provide any assistance or even to just be polite to me “the customer”.
0 replies
62 months ago
MiWay misleading people! Empty promises!
Policy Number: 66424464 I have successfully fulfilled the “Name Drop” criteria, The name drop I have put forward has successfully taken up an insurance policy with MiWay. I have not been rewarded as stated by fulfilling the criteria, I have brought this to MiWay’s attention a number of times using the chat function and numerous emails. I have even provided the necessary proof and screenshots of the name drop not being able to accept the policy online as the system did not allow it and stated that a consultant will contact them to proceed with the finalisation. A consultant did call me after I had requested my matter be escalated and the consultant stated that my name drop will be processed and I will be rewarded but nothing has happened. I feel as though I have have been scammed by MiWay. Please could you ensure that I am due the rewards as stated on a successful “name drop”. The MiWay website states the name drop has been expired when I have verified that My name drop has successfully taken up a MiWay policy due to me and has successfully been debited for such insurance. I have sent MiWay the proof of the name drop and system generated messages to the name drop a number of times. Please fulfil your promises and stop misleading the me. Please revert back to me as I would like urgent resolution in this matter.
56 replies
66 months ago
HORRIBLE EXPERIENCE WHEN TRYING TO PURCHASE FROM TRUWORTHS
I visited Truworths at the Glen Mall on 23 November 2020 at around 14:30. As browsing items and shopping, I came across a Daniel Klein watch at the jewelry counter. I proceeded to ask the consultant if I could look at the watch and buy the item. The watch on display was clearly marked with a price (which I have taken a photo of while it was in its shelve). The Truworths consultant opened the shelve and proceeded to obtain the watch. The consultant then stated that the watch was priced incorrectly and placed on display. The consultant refused for me to purchase the watch nor could she explain any details or pricing. The consultant then proceeded to call the manager on duty (Connie) who then instructed that she will inquire about the watch and price. I was left without the item - which was clearly marked and displayed for potential shoppers to see. I always shop at Truworths and feel as if I was not afforded an explanation nor was I able to purchase the item that was clearly marked and on display. I feel disheartened by what has transpired and feel as though Truworths has made it seem as I wanted to cause harm but I only wanted to purchase the item which I was refused. It was a really embarrassing experience for me and somewhat traumatic as I was left feeling like a criminal when I only wanted to purchase the watch. I have the photo of the watch on display at the Truworths Store for reference.
112 replies
77 months ago
Order accepted but store is closed
Placed an order. Domino’s pizza accepted my order. I’m waiting over 1 hour for my order. I call the domino’s number only to find out that the store is closed but had accepted my order. I have guests over and we are waiting for our pizzas. This is unacceptable! Totally disappointed!!!
0 replies
77 months ago
Incompetent and no delivery
Delivery was scheduled for today 18 December 2019. Received confirmation from takealot via sms and email regarding delivery on the 18 December 2019. Furthermore, the courier company called me to confirm that they will deliver by 11:30am on 18 December 2019. At around 11:30am the courier arrived but attempted to leave “the wrong” item at my property at which point I informed him that my order was much larger than what he attempted to leave. The delivery guy then checked his items and said my item is on his list but not in his vehicle so he has to leave. He said he was from fast and furious delivery. He said there’s nothing he can do and he left. I have taken the day off to be home to receive the order and I have contractors at my property to assist with mounting the delivery. I called the takealot delivery query number and the lady says she will have to find out but it will take some time. I am really not pleased at all. I want my item today as promised. Who is going to reimburse me for my day taken off and also for hiring the contractors to assist me. Order number: 68680986
0 replies
77 months ago
No receipt/invoice for online purchase
I purchased a few items online about 2 weeks ago. The items were delivered but I still do not have an invoice/receipts. I have sent numerous emails requesting an invoice/receipt. I have also called the call centre and promised an invoice/receipt but till now I have still not received the same. I need an invoice/receipt ASAP. Order details #205141843
61 replies
89 months ago
Refunds policy not followed
I purchased tickets for an event. I can not make the event due to unforeseen circumstances and I informed compute key to cancel my tickets and refund me based on there terms and Conditions. Which are: Ticket(s) returned up to 120 days prior to the event date, a reasonable cancellation charge of 15% (fifteen percent) will apply; Ticket(s) returned up to 90 days prior to the event date, a reasonable cancellation charge of 30% (thirty percent) will apply; I am cancelling with 97 days to go to the event and computicket is stating that the penalty fee with be 30% of the ticket prices which contradicts there terms and conditions. I should be only charged 15%. Computicket states that there is nothing that they can do to assist me further and they will charge me the 30% which they have. This goes against there policies and is unacceptable.
0 replies
95 months ago
Citiq not paying me what is due to me
I am a landlord. Citiq has given me a statement for the previous month which is incorrect and they want to pay me short. I have sent emails to Florence and Chrisy two days ago. I even called twice today. No one responds to my emails and the people I speak to say they are looking into it and I need to wait for next month for payment. This is unacceptable. I need payment now for the previous month as promised and agreed by Citiq. No one is willing to assist me. The team leader states I can close my account and he can block my meters and I’m welcome to go to another prepaid company and I need to pay a token fee. Terrible service!
0 replies
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