HM
Hina M
Active since Aug 2018
15
Reviews
0
Industries
Reviews
15 reviews24 months ago
Excellent service
I recently purchased a chair from Ericsson Mattress and Pine Boksburg, Jet Park Branch. The quality was great. A sturdy, beautiful piece of furniture.The customer service was excellent. Sherene was efficient, great with feedback and went the extra mile to ensure that I was a happy customer. We need to start supporting growing family businesses (where quality and customer service are a priority) and not just monopolies.
0 replies
25 months ago
TFG pathetic customer service
I have been a loyal customer to The Foschini Group for several years. My payment record is unblemished - no missed payments, no late payments. I have always received great service which is one of the reasons I remained a loyal customer. Recently I queried my billing on a statement with the TFG customer care via email CS-1831901. I had a horrible experience with the level of service received from Sandra De Klerk. The arrogance in which the matter was handled and the lack of a customer centric attitude led me to decreasing my credit limit. Sandra De Klerk was only too happy to oblige in TFG losing money from a once loyal customer. She went on to communicate with me that my limit could only be decreased once my outstanding balance reached that point. I responded by confirming the new reduced credit limit. As soon as I made payment on my account, Sandra De Klerk prematurely reduced my credit limit to my current outstanding balance (which was more than the amount I confirmed). I further communicated to her that she reduced my credit limit prematurely and that interest would still be added to my outstanding balance in my future statement which will reflect as my account exceeding the credit limit. Sandra De Klerk's response was a "note to herself" to reduce the credit limit (obviously not checking the confirmed amount). I requested that the matter be resolved since this was not my error and sent an email to two people in management who did not respond either. I received no feedback since. I am extremely frustrated and disappointed in TFG. I never expected such a nosedive in customer service of a once customer centric group. I am frustrated that this will affect my credit record while an arrogant customer service agent is busy playing power games with me as a customer. It seems TFG is not interested in training or screening their customer service consultants recruitment nor monitoring them and TFG obviously have no issue losing good paying customers - they don't need the business. Since TFG doesn't need my business, I will take my business elsewhere. It's sad that we try to support local businesses but receive pathetic customer care. Maybe this is why foreign businesses like Shein and Temu are cashing in on the South African market. Thank you Foschini for the great send off of a once loyal customer - TFG does not need my business. TFG's reputation is obviously taking a nosedive.
0 replies
36 months ago
Fantastic service
I have been a member of the Discovery medical scheme for several years and I would like to commend Discovery Health for the great service I have always received. I rank the the call centre agents as the best in South Africa. Call centres can be a nightmare but Discovery call centres are a pleasure- well trained agents, polite and always willing to help and go the extra mile. I recently had to apply for chronic medication which filled me with dread for the applications and processes but I was pleasantly surprised by how quick the process and response was and the helpful staff from the call centre to the chronic medication department. Unfortunately sometimes people can be overly critical of Discovery Health but clients should actually choose their medical plans more carefully and actually take the time to understand their coverage before ranting about the medical aid. A big Kudos to Discovery Health and their fantastic staff!
53 replies
36 months ago
Fantastic service and vision
I have been using The Foschini Group online shopping app for awhile and I have had nothing but good experiences. TFG has truly perfected the logistics and delivery times- most retailers lag behind dismally in this aspect. The Bash app has included the many stores that fall under The Foschini Group. TFG has also fully supported the buy local campaign and I really am pleased to buy South African made products for the quality, sizing and the fact that it bolsters our economy. I have been a loyal TFG customer for several years and will continue being a loyal TFG customer because the group has certainly moved into the right direction commercially and in terms of customer service. A big Kudos to TFG.
53 replies
51 months ago
Impaq Nightmare
I have re-registered my son with Impaq this year and it's probably only the second time that I had to contact with an issue since last year. Since registration, I have not been able to login to the learning portal, which is where I download my son's assessments, exams and upload marks onto. You cannot continue with Impaq, if you do not have access to this site. I have logged 8 tickets via email to their support team. I have called the call center over 30 times (holding on for over 17 minutes at a time, only for call center agents to constantly put my call back in the queue because they refuse to take calls). Almost nobody answers calls. I cannot get hold of any manager, technical support, or anybody else. I constantly log tickets, but their customer service does not read emails to understand the login issue (which is my username that is not found on their system). I am constantly just sent reset password links which do not help since the username is the issue. It seems that Impaq really does not need business because they are in a position to really not care about customer service and technical support. Impaq's customer service representatives cannot even read an email in its entirety to even understand the issue or what needs to be resolved. Where is management? Is there a technical support team?My son's academic year is being thrown into disarray. If Impaq is not interested in sorting out this problem (which is their technical issue), then please cancel my registration and refund my payment. My misplaced trust in Impaq has now thrown my son's academic year plans into a complete disarray. Unfortunately I have exhausted all means available to me to contact Impaq and Impaq will not contact me It's really sad to see a business involved in the education sector can be this ridiculous.
53 replies
55 months ago
Great service - Pet Mall
A big thumbs up to Pet Mall for great service. I am a first time customer to Pet Mall. I placed an online order recently for delivery. I was a bit skeptical about the delivery time period because of a few complaints regarding deliveries on Hello Peter. I was pleasantly surprised by the great service and my items (good quality too) being delivered the day after I placed my order. I will definitely be using Pet Mall again.
0 replies
57 months ago
Web Africa "Dis" Service
Since Web Africa has not replied to any of the other reviews / complaints, I am posting my complaint with no expectation of any response. The area I live in had Vumatel recently install Fibre lines. We chose Web Africa as our ISP (regrettably). We went online on the 20th of July 2021. We were online for 8 days only. Since the 29th of July 2021 to present, the 3rd of August 2021 we have been offline. After many, many frustrating calls to Web Africa, we have now canceled. The customer service should be more aptly renamed to customer "dis" service. Incompetent staff with no technical knowledge try to hoodwink customers with fake issues. After several calls we were transferred to "Network Support" and was on hold for over 11 minutes with the phone just ringing- nobody bothered to answer the phone. After many calls to incompetent staff we requested to speak to a manager. We were told to leave our contact details and the manager would call us back, since the customer "don't" care department cannot transfer calls to the manager. We tried the pathetic Whatsapp support number several times with no assistance. After over 7 hours of waiting to speak to a manager, we canceled with Web Africa. Shortly thereafter we received a call from a manager who once again fed us hogwash excuses. Unfortunately Web Africa do not realize that not all their customers just use Fibre for streaming, Netflix and video calls, IT professionals also use their services and know when they are being hoodwinked. During this Covid pandemic having a reliable, stable ISP is of the utmost importance since many people are working from home as well as home schooling. Web Africa is not a reliable nor stable ISP. Web Africa, you jeopardize people's jobs and education to make a quick buck. Disgusting! We paid a 1st month fee to receive 8 days worth of service- I believe that this is an infringement of a service contract and on our consumer rights. I will escalate this matter further.
0 replies
58 months ago
Clover Gouda Plastic Cheese
Clover Gouda cheese has become disgusting. It is salty, has a plastic kind of texture and does not melt at all (it burns but does not melt). I had to throw away over 1kg of cheese. Surely this cannot be safe. What has been added to this cheese that it tastes awful and feels like plastic?
53 replies
64 months ago
Discovery Health - Best service
I have been with Discovery Health for many years and I am a very satisfied customer. I have never had issues with my medical aid in any of my health requirements. The call center staff and staff in general have always been friendly, courteous, polite and went the extra mile to assist me in some very trying times. I am even more impressed by my medical aid by the strides taken to ensure Covid-19 vaccinations for members (I am asthmatic and this is a welcome reassurance for me). Unfortunately many members give Discovery a bad rap due to them not paying closer attention to the medical plans they choose and what it entails. Discovery call centers are a perfect example of how call centers should operate. Kudos to Discovery Health!
56 replies
67 months ago
Mr Price flouting regulations and safety
I had a terrible experience at Mr Price Lakeside Mall today. Employees wore masks below their noses and on their chins while dealing with customers. One employee was wearing her mask below her mouth as she was packing clothes onto a shelf not far off from the till at which I stood, and she sneezed twice. It seems no management or supervisors advise staff on the correct safety procedures. While the queues had floor markings of 1.5m apart, customers were practically standing right next to me in full view of the staff. I requested that the lady maintain a physical distance from me but she continued to stand next to me. A store where staff and customers alike floated regulations for operating businesses safely left me approaching management who provided nothing but excuses. I have been a loyal customer to Mr Price for many years and I am utterly disappointed at their negligence and nonchalant attitude. I have a co-morbidity which increases my risk in contracting Covid-19 - the lack of respect for others lives and circumstances are appalling.
53 replies
Review Distribution
5 Star
6 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (60%)