SR
Shannen R
Active since Sep 2018
16
Reviews
0
Industries
Reviews
16 reviews9 months ago
Chronic medication held back
Received absolutely bad service from you this morning for the first time during our 4 year long relationship. I initiated a chat to find out when I'd be receiving delivery of my CHRONIC medication and to my surprise I was slapped with not only bad service but notification that my medication will not be dispensed due to an outstanding balance. The balance has never affected me receiving my CHRONIC medication. Consultant advised that it has become a rule since March this year, again of which I had medication dispensed during this period. I had an interaction earlier last week after receiving a medical aid claim for my medication and at no point was I advised that my medication will be held back. Hoping to get your attention on this matter urgently
56 replies
12 months ago
Worth the 5 star rating
It is very rare to find a business with a 5 star rating , Hello indigo Halo definitely deserves this one. The effortlessness in placing my order is outstanding. I placed an order on Saturday evening , received delivery by Tuesday midday in a different province. Quality and packaging is outstanding. Insence is of a high standard.
0 replies
14 months ago
Customer experience is always exception with Miway
Customer experience is always exception with Miway. I haven't yet had a claim but so far it has been amazing
53 replies
20 months ago
Agent who assist was very much in a hurry, wanting to conclude the conversation in a rush
Agent who assist was very much in a hurry, wanting to conclude the conversation in a rush. The questions I had were barely answered. I initially queried changing my cover amount. After authentication, agent just advise my new premium is... Not fully understanding what the change meant. incorrect cover amount was mentioned by agent, upon questioning the agent did apologize but did not even bother advising the correction.
53 replies
27 months ago
Makro online becoming inefficient
From being one of the most efficient online services I have used, Makro is slowly becoming the worst. Order statuses remain stagnant on more than one occasion and only start moving once a follow up is done. Online help center lacks empathy to understand and slaps you with generic SLA as feedback.
58 replies
69 months ago
Desperate assistance
Please can someone assist me urgently in cancelling a subscription that i did not subscribe to. i received an email with an opt out link which is unavailable. 180@telkom.co.za's mail is also full so my response could not be delivered
0 replies
69 months ago
Discouraging client experience with unauthorized additional chargers!
I recently received my invoice for the month of July only to find a once of subscription fee charged extra. I then logged into my Telkom to view any information thereof since i did not subscribe to anything unusual or use any new apps that would bill my Telkom account, no info could be found however i noticed that for the current month a fee is billing. i then immediately emailed Telkom on the 06/08/2020 at 09:08 and to date have received no response. On 08/08/2020 around 08:40 i then proceeded to create a chat through the app to get assistance. i then proceeded to explain that i have no knowledge of any subscriptions and have not done anything new with my telkom account ,furthermore requested info about this subscription. i was assisted by Mbali Simelane , who continuously mentioned that I WAS THE ONE WHO SUBSCRIBED despite me mentioning time and time again that i have no knowledge of this charge this my enquiry. the subscription furthermore is for value added services through a company who is partnered with Telkom, Akinga vertical service. i requested that this be cancelled immediately however all mbali could do was escalate the matter with no actual reference or follow up measures in place. i have not requested or signed up for anything additional so please can this be cancelled immediately and the amounts rectified, furthermore please do not sign me up for anything without my consent. It is honestly frustrating as a client to always be a fault with Telkom and that one needs to resort to such platforms to get assistance. perhaps you should consider having a look into your client service and handling on the front line staff as this is not the first time i experience such! I think this is my deal breaker now where I consider changing service providers once my contract is over since there is no change in your customer service.
0 replies
83 months ago
Funds incorrectly debited not refunded !
I seem to be getting no assistance from Uber eats. an amount of R149 went of my account yesterday afternoon of which I did no purchases with Ubereats. According to your team this was for an order placed 14 June 2019. the amount was successfully deducted on the date mentioned. Please reverse my funds immediately ! you have compromised my safety and doubt I will use the service due to this!!
0 replies
83 months ago
Money debited incorrectly
An amount was incorrectly debited from my account. Uber states that is for a passed order which was successfully debited 14 June 2019 when the order was placed. Please assist urgently!
0 replies
84 months ago
Pathetic Customer service on a deal that has been incorrectly concluded!
I received a call about a month ago from Mondo offering me a contracted deal with Telkom. I took up the offer on condition that my current line with Telkom be upgraded (as it was due for an upgrade) . I received my new line only to find out that it was added as an additional contract! I immediately contacted Telkom and was advised to contact Mondo . i have sent through numerous emails , one of which i was assured that the upgrade was conducted successfully however this is not the case as per Telkom's records. additional emails were sent to rectify this as soon as it was brought to my attention of which no response or solution has been received... I am not sure who exactly is responsible for this mishap however i am highly irate at the level of customer service i am receiving . this is exactly the reason for my initial hesitation to take up deals over the phone. Please rectify this ASAP since sadly i will be liable for the debit of which i refuse to pay due to the negligence on your side as i specified it needs to be an upgraded and was assured that it was done!
168 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (12.5%)
1 Star
12 (75%)