DM
Daniel M
Active since Sep 2018
28
Reviews
0
Industries
Reviews
28 reviews5 months ago
CANCELATION OF OPERATORS DISC
Five days ago I launched an enquiry with RTMC. Here are the contents as copies from the email. Which proves that "service delivery" is nothing but a stunt. I dont even expect to get a response: Dear RTMC Support Team, I hope you are well. I am writing to request guidance regarding a vehicle on my profile that is still reflecting an operating status. When attempting to renew the vehicle licence online, the system indicates that an operator’s licence and roadworthy certificate are required, and that only an MLVX certificate will be issued rather than a licence disc. I no longer use the vehicle for operating/public transport purposes and therefore no longer require an operator’s licence. I would like to update the vehicle’s status to private use so that I am able to renew the licence and obtain a normal licence disc. Could you please advise on the correct process to remove the operating status on NaTIS, as well as any forms or documents that I may need to submit? Additionally, please confirm whether this process must be completed at a specific licensing office or if it can be facilitated directly through RTMC. Thank you for your assistance. I look forward to your guidance. Kind regards,
0 replies
15 months ago
PATHETIC SERVICE ON RETIREMENT POLICY FROM ASSUPOL
I contacted Assupol since I want to cash it on my retirement policy, Ref or ticket no. 668441. A consultant sent me a form to complete. I did that. Later, I was emailed that I completed a wrong for. With this email, there was another form. Which I completed as well. To rub salt into the wound, A Lindiwe Masihasi responds by saying that I completed a wrong form. Then, she sends me a form that is identical to the very second form that I completed. This is pathetic. Clearly, one is dealing with people who are clearly not interested in providing a service to clients. Yet, when this company lures one to take a policy, one would even be followed to the toilet, which would be accompanied by countless calls from them Right now, dololo
689 replies
16 months ago
Order Number: MAK8498091: Makro make an about-turn on delivery promise
This past Sunday I wanted to buy a steaming fan. Makro was closed. I resorted to online order since I was encouraged by "delivery by Tuesday." Today, I woke up to a message that says the order has been delayed. However, I lt sounds indefinite because there is no alternative date stated for delivery. I decided to call them to request that let me rather be allowed to collect from any nearby shop. Disappointingly, the call centre agent insisted that my order was allocated to Centurion Makro and that he would escalate a ticket to them. Hours later, I heard nothing from that shop. I hold a strong view that a central figure should be able to coordinate things in such a way that an arrangement can be made for me to pick up the fan and the Makros would sort out the issue among themselves without me having to be told about their protocols. It is sad how people work like robots nowadays and are unable to apply discretion even on simple matters. I'm also frustrated because I am supposed to go away in a day or two.
56 replies
17 months ago
HASSLING FOR A PAYMENT LIMIT INCREASE
I emailed private bankers to request for a payment limit increase. Two emails were sent, about 3-4 hours apart. When I finally received a call, it was a man who asked me a few question and then told me that he was transferring me to people who could assist me. Having spent about 3 minutes with him, I went on to spend the next 20minutes listening to music. Just when i was about to terminate the call, the guy who called me retrieved my call to apologise for keeping me long. What is troubling is that one pays for this service regularly. However, recent experiences suggest that the level of service has deteriorated.
448 replies
17 months ago
Service was prompt and straight to the point
Service was prompt and straight to the point. Happy also with the interaction with the representatives. Keep it up!
71 replies
24 months ago
Assupol service to clients deteriorates
Assupol sent me the sms below this text to claim that my policy is in arrears. When I called, the call centre was jammed with calls. However, reference was made for one to email client services. I wrote an email on 21 April 2024, still no feedback. Some of our frustrations are unnecessary. This company's service has declined. Dear Client, we acknowledge receipt of your payment of arrear premium on policy number AL100001206940101 The outstanding balance on the policy is R617.31 .For enquiries please call 0861 235664. Assupol.
53 replies
24 months ago
Take a Lot bullying me to accept an unwanted phone
I bought a dual sim phone. A single sim card phone was sent to me. I returned it. It was accepted. Without a word, the same phone was returned to me with a box full of warnings, e.g. I must check the product before opening it. However, I couldn't have checked without opening. I was also confident that it would be the correct phone. However, after I had opened it, I discovered that it was the same single sim phone. Then I returned it again. Now, I am being referred to warnings on the box. I'm being sent the pictures of the sim card tray. It is being explained to me that the sim card tray is dual. Yet when I returned it the first time, they didn't go an extra mile to explain this new "dual sim card" concept of theirs. I feel like I had been trapped into opening the box so I could be bul**** later. Now I am told that whether I like it or not, they are going to send the same phone to me and I have to accept it in spite of telling them that I don't want this product. This is not fair, esp because I have been a customer there for a while. Please stop the bullying.
0 replies
25 months ago
POOR SERVICE BY DIRECTAXIS
I wrote an email to ask for a settlement balance. Two days later, instead of giving me a balance with at least a time frame, I was asked when do I want to settle. As soon as I receive a response- was my response. Days later, I am not receiving feedback. I believe that settling the account saves me interests. However, it is detrimental to this company. Hence, they are dilly-dallying with a settlement balance.
53 replies
25 months ago
Ticket# 236616: REQUEST TO SWITCH PAYMENT METHOD
I have requested to switch premium payments from stop order to debit order. It became a challenge since I don't have facilities to print. I then made a further request to be furnished with banking details for eft payments. The feedback from the consultant, Onica Mabidikama, shocked me. "Please note that I have requested a callback for further assistance," she said on email, which doesn't make sense to me.
56 replies
45 months ago
Poor service
I reported a water leak that appeared next to my water meter about 3-4 weeks ago. About 3 days later I received an sms notifying me that the leak has been fixed. I arrived home only to find that nothing had been done. I reported for the second time. Received an email alerting to the fact that my query had been escalated. Recently, about 3 weeks later, I logged in a new query for the same issue. About 4-5 days later, nothing has been done. Yet when the municipality account is in arrears, they are quick to make threats of termination to services. REF e-Tshwane Support Ticket - Acc: 5008302519 call ref: 02110363, Dear MAVIMBELA, D J, Thank you for logging your query with City of Tshwane, Your request number is: 6000687263.
0 replies
Review Distribution
5 Star
5 (17.857142857142858%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (7.142857142857143%)
1 Star
21 (75%)