Presley S

Active since Oct 2018

Reviews

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Reviews

10 reviews

4 months ago

Poor service from Pedros Lakefield

Poor service at Pedros Lakefield. Called and ordered, expected not to wait when I got to the shop. Waited an extra 27 minutes. Was not greeted by any of the staff, who were unfriendly. The manager, Zanele was not interested in being of assistance.

1 reply

Decorland

5 months ago

Poor after sales service

Made contact with their agent, via WhatsApp message, the communication was delayed and the agent seemed uninterested, asked which is my preferred store and never responded afterwards. I have blinds that were purchased from them, which needs repair, but the after sales service is poor.

0 replies

Makro

25 months ago

Poor service from Makro Online

Ordered groceries and household items online for the first time from Makro and it was a poor experience. They delivered the wrong items, packaging was damaged. Did not substitute “on special” items, so I was penalised for them not having stock of a specific variant. Out of stock item was magically in stock when I logged out and logged back in. The call centre manager, Katlego, was more argumentative than helpful and said that there would be an exchange of the incorrect items done the next day, via courier, it’s three days later and after calls to their helpline, still nothing.

1 reply

Standard Bank

60 months ago

Pathetic service from Standard Bank K90, Boksburg

I signed my contract on 19/08/2021 with Martin Thaba, from Std Bank, K90, in Boksburg. Zero communication skills, from Martin, it seems that after the contract is signed, he makes little to no effort to return phone calls and emails. Mr Thaba did not allow negotiation of the interest rate, which was prime + 17,5%. Considering that the general public in South Africa are in absolute financial distress, instead of helping people get back in their feet easily, they are more focused on making easy money. I was also forced to take their credit protection which in itself is about R1000 per month! Getting back to the point, I was given a pathetic excuse that they are having IT issues, which does not allow them to send notifications to FNB clients for Debi-check, the money should have been in my account by latest on Monday, 23/08/2021. It’s over a week and still no money, no communication! Really poor service from a bank that promises “simpler, better, faster”! I have my home-loan with Std bank as well, when my property is sold, guess which bank I will not finance my next property with?!!

1 reply

DStv (MultiChoice)

67 months ago

Incompetence from Multichoice agents and stupidvisor!

Multichoice does not even deserve one star! I called in to DSTV in October to add a decoder to my package on extra view. This was not done by the incompetent consultant, a week later, I called back to follow up and was met with attitude from another consultant, I subsequently asked for the subscription to be cancelled with immediate effect and instead of getting this done, the consultant, at that point activated the extra decoder. I spoke to three different consultants in November, pleading to have my service cancelled, but nothing came of it. I submitted an email complaint and was contacted by a supervisor early in December, who confirmed that my services were not active and that I owed no money. I got a call this week from Blake and associates, saying that I owe R299 for services that I have enjoyed in December. I spoke to Harriet today, who is supposed to be a supervisor, but was actually unwilling to assist, she refused to shut up and spoke above me every time I tried to explain my situation and try to make her understand my point of view. What is the point of having a supervisor with limited intelligence in a senior position, if they don’t see things from a customer’s perspective? I have absolutely no doubt that in a short while, Multichoice will not even exist any more, due to the **** service, incompetent staff and rerun shows in all the channels! I’m livid with the level of arrogance, incompetence and stupidity of the agents and supervisors!! Does anyone with a bit of intelligence work at Multichoice? And if so, can I get some assistance from you to get this situation resolved?

1 reply

FNB (First National Bank)

71 months ago

Pathetic administration at FNB, once again!

Covid relief account administered by incompetent and unqualified individuals. Nobody at FNB can provide answers as to why debit orders are not correctly collected. Exorbitant amounts are loaded on the online banking profile under the Covid relief account, unable to get answers when questions are directed at the relevant staff. Private bankers are either not easily contactable or don't have enough information to assist.

1 reply

UberEats

75 months ago

Uber eats, all promise, no deliver!

They send you marketing emails almost to the point of badgering you to order in their app. Promising a discount on your first order, but when the actual order is placed, surprise, no discount!!

0 replies

Luno

76 months ago

Poor administration of Luno

This is a joke of a website. Registered yesterday and have not stopped receiving sms messages every 5 minutes. Have received more than 100 messages since late afternoon.

0 replies

FNB (First National Bank)

86 months ago

Pathetic service from FNB Private Wealth

The worst possible service delivery that I have ever experienced. Private banker has changed three times in a year, nothing is ever communicated to the customer. The private bankers are absolutely clueless, cannot communicate with customers on an intellectual level. The internal agents never get back to you when they promise to. Pathetic service from a bank that asks: How can we help you! They make no attempt to help you as the loyal customer for 14 years. I will definitely not recommend this bank to anybody that expects a half a reasonable measure of customer service. Still waiting for contact from a Manager after 26 hours!

1 reply

Istore South Africa

95 months ago

****ty iStore service.

The website shows that they close at 8pm, got there around 7, waited in the store for around 10 mins, finally got to the service centre, only to be told that they close at 7. **** attitude, **** service, from a loyal Apple product user!

0 replies

Review Distribution

5 Star

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4 Star

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3 Star

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2 Star

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1 Star

10 (100%)

Presley S

Reviews

Poor service from Pedros Lakefield

Poor after sales service

Poor service from Makro Online

Pathetic service from Standard Bank K90, Boksburg

Incompetence from Multichoice agents and stupidvisor!

Pathetic administration at FNB, once again!

Uber eats, all promise, no deliver!

Poor administration of Luno

Pathetic service from FNB Private Wealth

****ty iStore service.

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