PG
Philip G
Active since Oct 2018
10
Reviews
0
Industries
Reviews
10 reviews59 months ago
Extremely poor service as per usual
I relocated to a new rental premises where there is fiber in the area but not installed into the house itself. I put in a request to Vodacom to have my current fiber contract and line transferred to the new premises. This process was painful from the get-go and knowing the level of service Vodacom offers I made a point of following up on the process often to babysit the process. It's taken several calls a week to get each step in this process done, now finally all is arranged and all that's pending now is the fiber installation date. For two weeks now I have been phoning and hearing the same empty promises. Week one I was told Vodacom was still within their 30 days transfer period, week two is now after the 30 days and still no-one can supply me with an installation date. I work from home, and no work means no pay! Vodacom has had their prescribed 30 days. I now need my fiber installed asap.
318 replies
62 months ago
Debit Order Scam
1 March 2020 a debit order was taken off my account under the name 'Custody Fee'. The contact name is NCCC with the contact number 011 710 4056. I contacted FNB and they advised me to phone the number which led me to Nedbank. Speaking to the agent they were unable / unwilling to assist me with the origins of this debit order. Speaking to FNB a second time they advised I must dispute the debit order at a cost. So now I am spending R40 to dispute a R90 debit order and loose total peace of mind as to any further unauthorized debits coming off my account! I now need an answer from Nedbank on where this debit order originated and how it was activated without my approval. I expect a reply and resolution soon.
0 replies
66 months ago
Humphries Pork is amazing!
Humphries Pork is truly a little gem in Olivedale. Their take away meals are delicious and great value for money and their deli section has a tasty variety of pork products for home cooking. When you combine this with great friendly service I would gladly give chain fast food a skip and support a great local business like Humphries.
0 replies
66 months ago
Great service and going the extra mile!
Murphy's law that both my wife and my glasses broke at the same time. With medical aid depleted we explored various options to fix rather than replace with no optometrist willing to assist us beyond a full spectacle replacement. Then we contacted Spectacle Warehouse in Hillfox by recommendation and the assistance we received was amazing. They assisted us with repairs, and where repairs couldn't be realistically made they managed to offer us pricing to replace we could afford even without the assistance of medical aid. Spectacle Warehouse Hillfox is now our optometrist of choice and we won't easily go elsewhere ever again. Thank you for the amazing service!
0 replies
67 months ago
Great service and repairs from Renew-It Randburg.
Renew-it Randburg did a stunning job at repairing my vehicle! They truly went above and beyond to ensure that the repairs were done to a standard where you'd be hard pressed to even guess where the vehicle has been repaired. Thank you Renew-it!
53 replies
68 months ago
Fraudulent Billing
In May I applied for a new fiber line from Vodacom and finally in June it was installed and activated. In July I received my first invoice and was billed pro rata usage for June and the correct amount for July. In August my account all of a sudden was 3 times the amount it should be! In addition to the correct initial contract, a second line was added to my account and an additional pro rata usage amount for the new line. I immediately phoned Vodacom and reported this. After 90min on the phone I finally received a reference number (SR200804-557261) and a promise that this will be sorted and credit passed on my account. The solution is very simple Solution ID/PO# P20059535442/1 is correct. Solution ID/PO# P20059283682/1 is incorrect and all amounts associated with it must be credited/refunded to me. Around comes September and again my bill is double! The second line has once again been incorrectly billed onto my account. For the record, I never received two sets of hardware, nor multiple fiber lines coming into my house. This second contract and stop order was initiated by Vodacom without my knowledge or consent and in my opinion is nothing short of fraud! I am not interested in credit on my account, I want this money in my account NOW. I have already reported the matter, again to Vodacom telephonically. I requested a resolution no later than close of business today (4 September 2020). The total Vodacom has incorrectly taken from my account now sits on R1592,10 incl. VAT. When I receive my refund, will it include interest from Vodacom and will you cover my penalties for other payments I can't make because you are taking payments from me unjustly. I am incredibly disappointment, yet not surprised, by this situation seeing how I initially struggled just to get the fiber line installed.
371 replies
78 months ago
Late order, even later refund!
I was a long time fan of Raru. But after each and every one of my orders being unreasonably late in 2019 I've lost the will to deal with them. My last order was a gift for a family member. On day 25 of the promised 15 - 20 working day delivery time I requested the order to be canceled and refunded. No warning or apology that the item will be late. After a week I had to followup to ensure that the order has been canceled. The feedback was that there is a backlog with refunds to clients and will take 15 working days. It is now day 17 of the refund process and no money! Again I had to followup just to get a well-practiced apology for the delay. A 15+ day backlog in client refunds spells nothing but trouble. I will be very surprised if I ever see my money again.
0 replies
79 months ago
KFC Broad Acres - Wrong order, suspect dealings.
KFC Broad Acres. Ordered three Nacho Cheese Burgers and one Crunch Burger, requesting that one burger has NO Nachos on. Ten minutes later we are unable to pay as the single burger option as advertised on their menu is not on system. Another ten minutes later we are informed that they can process our order IF we pay cash. Our order appears while the total is being calculated...all burgers with Nachos and no Crunch Burger. Pathetic service and curious as to why a cash sale was the only option?
0 replies
86 months ago
Refusal to honor claims.
Over the past 12 months I have been struggling to get Bestmed to cover various medical procedures, most of which performed by contracted in and approved service providers. I have had to pay these providers out of my own pocket as Bestmed will not honor any of the providers claims, nor will Bestmed refund me for any of these claims. What makes dealing with this entire situation even more challenging is the medical, legal and internal codes and jargon being thrown around as a defense for not honoring the claims. I am not a doctor or a medical professional, the jargon and internal codes means absolutely nothing to me. Just have a real person phone me up or take 5 minutes to type out a reply in plain English, some effort and customer service would be amazing! It is harder and harder to find medical professionals willing to deal with Bestmed and I can understand why. It has now been weeks and i have not received any feedback on my last mail correspondence regarding these claims. I am now sick and tired of paying thousands each month for medical cover, which apparently does not cover anything. Failing a positive response by end of next week and a substantial payout of my claims I will need to seek external assistance to assist me with this matter.
56 replies
91 months ago
Poor Smart Device Shop Service
I ordered a gaming console through the FNB Smart Device Shop. The online application was extremely simple and efficient. This is where the service however ended. Shortly after the order was confirmed (Friday) I received an sms with a link to follow to confirm my delivery address, which I immediately did. The next working day (Monday) I received a call to confirm my delivery address and to confirm which day I will be available to receive delivery, which was set for Wednesday. Wednesday lunchtime I received no delivery yet and growing concerned I mailed and completed the online query form, querying the delivery status. By Thursday I had no mail reply and I phoned the help line. I was told that the situation will be investigated and I will be contacted telephonically. Again in the afternoon I had to phone back and finally received feedback that the delivery will take place either Friday or Monday. As I explained several time over the phone to the operator I need commitment to a specific day of delivery as I travel for work and I’m not always at the delivery address. Their only advice is that somebody else at the office must sign for it, just assuming there's always somebody there. The way in which this all has been handled and the lack of communication and service is shocking coming from FNB and I wish I had rather ordered this device from a reputable local online shop.
105 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)