RR
Renaldo R
Active since Oct 2018
10
Reviews
0
Industries
Reviews
10 reviews15 months ago
Service with a smile
I was skeptical (based on some of the reviews I read) when I went to buy new running shoes yesterday at Totalsports - Bay West, Port Elizabeth. Was I pleasantly surprised!!! I was assisted by the friendliest lady—Faith—who had more patience than I had with myself. She went back and forth to find every shoe I wanted to try on without skipping a beat, and the smile never left her face. I should have just trusted her judgment on the first pair that she suggested. After fitting on numerous different shoes, I walked out of the store with her first suggestion anyway. What a pleasant experience. Thank you, Faith. 🙏
0 replies
34 months ago
1-Grid - 0-Support Service - Quite disappointing
I'm surprised to see the previous raving reviews about 1-grid. For a 1/3 of last month (June 2023), I could not access my hosted website to post, update or adjust inventory (a service that I pay for). Some of the support tickets that I logged were closed without resolving the issues that I reported and at one stage one of the support staff even accused me of not having my facts right (which I provided proof for and is yet to receive an apology for). The issue has eventually been resolved, but with no apology for the failure to provide the service paid for nor a response to my request for a reduction in fees for the time that the service was not provided. Quite a disappointing experience.
180 replies
53 months ago
iKhoka is great - but poor customer service tarnish the company
I have been using iKhokha for a few years and I am very happy with the solution and the friendly staff that I have dealt with. However, staff follow through unfortunately has a lot of room for improvement. Twice in one week iKhokha failed me. First time I requested for a new machine to be shipped to a new address. The staff member assured me that she would see to it - I followed that up with an email & WhatsApp. She didn't and I ended up having to deal with the courier company myself as it wasn't addressed according to my instruction. The couriers were very helpful got their driver to contact me so that I could go to meet him somewhere to collect. When queried about this the iKhokha staff member read the message, but didn't even bother to respond. The 2nd incident relates to the same new machine. What is great about iKhokha is that they follow up with a phone call to make sure that the new machine is OK and then assist you telephonically to setup if required . It was an early morning call which I unfortunately missed, but I immediately responded to the email that they send to inform me about the called that I missed. A day later I am still awaiting a response to that email. Once again I want to stress that the iKhokha solution is really great for my business. I just wish that they were as customer focused as I am in my business.
159 replies
54 months ago
Dis-Chem's risky delivery practices
Either Dis-chem has no idea or the company contracted to deliver medicine on their behalf doesn't, but since the delivery was from Dis-Chem, it is on them. My elderly parents has been getting their chronic medication delivered for years from Dischem. Seemingly they have a new system now - you have to provide a pin when you receive the delivery. Only one slight problem - they never provided a pin. Alternative - the delivery person proposed to take a photo of my parents ID. Luckily I was there and overheard. A photo (not just a visual confirmation) - to a stranger - to do what with? When I explained to the delivery person why it wouldn't happen and what the security risk is of such a ridiculous suggestion, he proceeded to lecture me on how I do not understand how the system work. Imagine that. Shame on you Dis-Chem.
0 replies
71 months ago
ABSA Customer Support terminated during lockdown despite available technology
On 5 May 2020 I send an email to ABSA addressed to the general enquiries email address published on their website, because I could not get hold of them telephonically. Eventually 0n 6 June 2020, they responded informing me that their service "was temporarily closed due to COVID-19 lockdown regulations". This implies that ABSA could not find a way to continue to support their customer base using modern everyday technology. Really - in this day and age?
105 replies
77 months ago
This is what customer service should look like
As a business owner myself, I absolutely believe in customer service - especially after sales customer service. Throughout the past year I have become so used to businesses - especially banks and ISPs - lacking completely in customer service & support. They are all in when it come to sales, but absolutely poor when it comes to customer service afterwards. Yesterday I needed some assistance from Discovery Health and prepared myself for a frustating phone call and holding on forever before I got assisted. Pleasant surprise - my call was answered promptly and my issue dealt with and resolved in a similar fashion. Thank you Discovery Health!!!
61 replies
77 months ago
The way in which The Courier Guy overcharge
For a while now The Courier Guy has been overcharging my account when parcels are send from JHB to PE. Initially I thought is was just a simple mistake, but it occurred every time when I had parcels collected for shipment over a few months now. Every time I received an apology and the account was corrected, but it always took a few days and a lot of my time to get their mistake corrected. Although TCG is quite aware of the reason for this error on their side (it was even confirmed by TCG employees that I spoke to about the problem), nothing has been done to correct this, which makes me wonder about the reason for not fixing their mistake. They have a system which automatically scans parcels to calculate the rate (which is great on the surface), but the systems fails when it comes to flyer bags because it cannot distinguish between the part of the flyer bag that will never take up any space once shipped so volumetric weight is calculated incorrectly. I always pack my orders inside a small box which I then place inside the flyer bag (as is quite normal and acceptable with all other courier companies). Until yesterday, it was annoying, but then I received an email from The Courier Guy informing me that they were not going to refund the full value of the mistake in their system - just a portion, because it was my mistake for putting the small box inside the flyer bag and that they calculate according to volume (which is quite acceptable for a normal parcel - I understand the concept and reason of volumetric weight). BUT.... inflating the volume with the part of the parcel which will never take up any volume when shipped is just next level. I really wonder what the purpose of the TCG flyer bag is. Eventually they agreed to refund the full value of their mistake. I did a bit of investigating amongst others in my industry and was not surprised that I was not the only one experiencing these problems with TCG in JHB. Some of them however was not aware and only discovered the mistakes when I made them aware of it. Needless to say - none of them were impressed I wonder how many other TCG customers are aware of this.
0 replies
79 months ago
FNB - You didn't live up to your moto - I responded, but you did not help at all.
I reported a fraud case with FNB at the start of this month. Eventually - after I had called back, I was informed that a person has been assigned to investigate my case. That was the most useful and also the most useless information provided to me in this regard. I have tried on numerous occasions to contact this person - reaching a voicemail message every time. I am always assured that someone is investigating my case. Without consulting with me at all - really?? Even leaving a message with my details for the person to call me back resulted in the same response from FNB - ZERO. So in summary - this fraud incident has cost me not only a large sum on money, but also a few hundred rand in wasted calls - most spend holding on for someone to be available to not help me. Looking at FNB's motto ("How can we help you") and value statement ("We are a values based organization, with core values of pride, accountability, innovation, Ubuntu and respect. These values serve as a guide when making business decisions and in our dealings with all stakeholders, including colleagues, customers, investors, suppliers, the community and the environment."), I can only think that it must be from another time - certainly not what I experienced when I really needed a service from you.
105 replies
88 months ago
1-Grid - definitely not customer & support focused
Despite an undertaking from 1-Grid that they will not close support tickets until they have resolved and confirmed with the customer, once again they have closed one of my tickets without resolving the issue. Definitely not a service driven company and lacking any proper support
105 replies
91 months ago
Failing technical support from 1-grid
Very disappointing technical support. Twice already I had to request that support tickets not be closed until a case has been resolved and now nearly 2 weeks later the problem has not been resolved. Time to move to a better hosting company that supports my business rather.
105 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
1 (10%)
2 Star
0 (0%)
1 Star
7 (70%)