WA
Waheeda A
Active since Oct 2018
12
Reviews
0
Industries
Reviews
12 reviews19 months ago
MTN and MONDO: WORST SERVICE PROVIDERS EVER
I am trying to cancel my MTN month to month contract (with LTE router) and they are making it virtually impossible for me to cancel. I have been calling MTN for about a week now and they route me from one person to another without any assistance being provided. The last person I spoke to on the phone said I need to go to the store to cancel. I went to the MTN store in Canal Walk, to be told by a consultant there that I am on their system, but I need to bring the router and cable in before I can cancel the contract. I went back the next day, and another consultant told me that he can't cancel the contract because I took the contract out with Mondo online, so I need to call Mondo and ask them to forward an invoice to me so that I can give the invoice to MTN. I called Mondo only to be told that I didn't order the contract through them. According to Mondo, I ordered the contract directly from MTN, so while they have invoices for me on their system, they can't forward those invoices to me. Mondo says I need to contact MTN for the invoices and I need to cancel with MTN. I called MTN again (they have no numbers to press for s cancellation department). The consultant who eventually answered said she would put me through to the relevant department. I was placed on hold for more than five minutes and still wasn't put through. My contract is still not cancelled!!!!!!!!!!!!!!!!!! MTN is the worst service provider that I have ever had the displeasure of experiencing. And Mondo is no better. If my contract is not cancelled as a result of MTN and Mondo's lack of co-operation, I will have to consider taking legal action against them
0 replies
37 months ago
Abominable service at Audi Century City (Cape Town) and Audi Finance
I received the worst service at Audi Century City (Cape Town) that I have ever experienced in the motor vehicle industry. After purchasing an Audi earlier this year, I tried to report poor service by a financial consultant (Claire Kingsley-Marais) to the company's principle dealer, CRAIG KRIEL. KRIEL spoke down to me, he spoke over me, he did not give me a chance to raise my concerns properly, and he threw the phone down in my face. Although I used to be a fan of Audis, the experience with Audi Century City and Audi Finance has been so unpleasant that it has put me off ever purchasing an Audi again and financing any motor vehicle with Audi Finance.
0 replies
37 months ago
Terrible experience at Audi Century City and Audi Finance
I received the worst service at Audi Century City, Cape Town that I have ever experienced in the motor vehicle industry. After purchasing an Audi earlier this year, I tried to report poor service by a financial consultant (Claire Kingsley-Marais) to the company's principle dealer, CRAIG KRIEL. KRIEL spoke down to me, he spoke over me, he did not give me a chance to raise my concerns properly, and he threw the phone down in my face. Also, I emailed and left a telephone message last week for one of their consultants, Natalie Daniels, to follow up on a scratch and dent claim that I lodged with MotoVantage during March 2023, and Daniels has not called me back or responded to my message. The experience with Audi Century City and Audi Finance has been so unpleasant that it has put me off ever purchasing an Audi again and financing any motor vehicle with Audi Finance.
0 replies
37 months ago
Rude and disrespectful treatment by principle dealer at Audi Century City
I purchased an Audi A1 Sportback earlier this year at Audi Century City in Cape Town. I subsequently called the principle dealer, CRAIG KRIEL to report bad service by one of his financial consultants. Instead of listening to my concerns, CRAIG KRIEL did not give me a chance to speak, he spoke down to me and over me, and he threw the phone down in my face before I was able to complete what I wanted to say. He was incredibly rude and disrespectful. But I have never before been treated as badly by anyone representing a service provider in the motor vehicle industry. What should have been a happy experience with the purchase of a new car turned into an unpleasant one, which left a bitter taste in my mouth. I shall certainly not be purchasing any more vehicles from Audi Century City. In fact, the abominable manner in which I was treated by the most senior person at Audi Century City has left me feeling that this was my last Audi purchase. In future, I shall consider other vehicle models to purchase such as Mercedes Benz or BMW.
0 replies
51 months ago
Rude and disrespectful service by a supervising pharmacist at Clicks Pharmacy, Centre Point, Milnerton
I went to the Centre Point Clicks pharmacy (in Milnerton) over a weekend to collect medication for which I had received a sms. Apart from the medication that had been prepared for me, I also needed other among others, other chronic medication but was informed that there were no more repeats left. I spoke to the supervising pharmacist and asked that an indication (e.g. in the form of a sticker) be added to the last repeat to remind customers to update their prescriptions. The supervising pharmacist informed me that it is a courtesy to do that; that they are under no obligation to do so; and he made it clear that they would not be doing that at all and that it was my responsibility to ensure that my prescriptions are up to date. He then proceeded to make me wait for about 45 minutes before dispensing my prepared medication. By the time I received my medication, it was already past 5pm (at which point the shop had closed); I was the last customer in the shop (others who had come before me had been served already) and I still had shopping to do in the store. I advised the supervising pharmacist that this was among the worst of the Clicks pharmacies that I had visited. Each time I come there, I have to wait a very long time before I am provided with my medication. And now he refused to provide me with reminders to update my prescription. I informed him that I am on several chronic medications with prescriptions from different doctors, so it is almost impossible for me to keep track of which prescriptions need to be renewed. I am also aware that this service is provided at other Clicks pharmacies so I couldn't understand why they were refusing to do so at Centre Point. I informed the supervising pharmacist that this was bad customer service, that I experienced him and his staff as inefficient and incompetent. He then proceeded to tell me that he studied for six years and that he would refuse to serve me and that I must leave the shop. I have been a loyal Clicks customer for more than 30 years and have never been treated by a Clicks employee, especially at managerial level, in such a disrespectful and rude manner before. More importantly, I am now without my chronic medication, which I need for health reasons. Also, a pharmacy degree is acquired on average within four to five years. Why is Clicks pharmacy employing pharmacists who have taken much longer than that to complete their degrees? That alone raises questions about their skills and competence.
0 replies
68 months ago
Appalling service by Vodacom, South Africa
My mobile data doesn't work during loadshedding. When I called in to query this, a Vodacom call centre consultant told me that no-one's mobile data works during loadshedding. This is untrue because there are people on contract with Vodacom whose mobile data works during loadshedding. Meanwhile, I'm being charged for services that I don't receive during loadshedding.
159 replies
71 months ago
Appalling service from Bosman Plumbing (Constantia, Cape Town)
Bosman Plumbing (Plumbing & Renovation Services) in Constantia, Cape Town, South Africa gave me APPALLING SERVICE. Outsurance required that I use them to replace the element in my geyser. Firstly, Bosman refused to replace the element without also replacing the thermostat even though I had a new thermostat installed a week before Bosman was called in and I informed them about that. Secondly, Bosman did not ***** in a device properly after installation, causing the passage below the geyser to be flooded. I had to wait an entire day before they sent someone to fix the problem that their employee had created. Outsurance undertook to pay for the extra hours billed. Yet, I received a bill from Bosman for extra hours and the replacement of the thermostat (in addition to the element). The work was done less than a month ago; they invoiced me just over a week ago, yet they've been harassing me for payment.
0 replies
81 months ago
Misleading and inefficient service from Car Trawler
When I arrived at Woodford Car Hire (OR Tambo) to collect my car, I learnt that my online booking had been made through a third party, Car Trawlers. I tried to amend my booking at OR Tambo to obtain comprehensive car insurance through Car Trawler, but was unable to do so. It is not disclosed on the website that one cannot amend one's booking with Woodford even though that is the company that I hired the car from. This is misleading.
0 replies
81 months ago
Inefficient, unhelpful and rude service at Woodford Car Hire
When I arrived at Woodford (OR Tambo) to collect my car, I learnt that my online booking had been made through a third party, Car Trawlers. I tried to amend my booking at OR Tambo to obtain comprehensive car insurance through Car Trawler, but was unable to do so. It is not disclosed on the website that one cannot amend one's booking with Woodford even though that is the company that I hired the car from. The sales assistant, Strini Moodley tried to contact Car Trawlers but none of their contact numbers were available. The other sales assistant, Colin Govender was rude and unhelpful. He informed me that if I was not happy with the service at Woodford then I could go someplace else.
0 replies
87 months ago
Appalling service by Fidelity ADT Security in Cape Town
Since Fidelity ADT Security in Cape Town installed an alarm system in my home more than four months ago, I have only had appalling experiences with the company, ranging from their installation, technical assistance, maintenance, monitoring and telephonic customer assistance. The problems that I am experiencing with my alarm system have still not been resolved. They include the alarm not activating when it's supposed to; when the alarm does go off, it does not deactivate i.e. the alarm continues to go off until I get home to switch it off; monitoring does not call me back with feedback after I have asked for an armed response unit to be dispatched. Their staff including managerial staff, social media staff and sales consultants are unresponsive. They do not return calls or respond to messages. One of their technical managers and inspector informed me that they think the problem with my alarm system may be software related and that they would follow up at their offices and get back to me. This was about two weeks ago and I've still heard nothing. I've called the manager several times - he does not answer his calls and has not returned any of my calls and messages. When I called about their phone app not working properly, one of their managers admitted to me that they do not know how the app works. So the company is selling clients an app that they know little to nothing about. I've paid thousands of rands for this alarm system and thousands more in phone calls and time that I have had to take out of my schedule as a result of a faulty to poor working alarm system that was installed by Fidelity ADT, which has still not been fixed since it was installed by Fidelity ADT four months ago. This is the worst customer service that I have ever experienced in my entire life. If anyone out there is contemplating using Fidelity ADT, my advice is to stay as far away from this company as you can.
105 replies
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