TM
Thando M
Active since Oct 2018
11
Reviews
0
Industries
Reviews
11 reviews25 months ago
I was assisted by Keelin Govinder - what an excellent service I got! He took his time to explain the processes
I was assisted by Keelin Govinder - what an excellent service I got! He took his time to explain the processes. I had phoned to cancel my policy. He managed to give me such excellent advice, pros and cons, and as a result, Momentum retained me as a customer! I’m a happy customer - thanks to Keelin!
53 replies
26 months ago
Great Service and Make-up Skills from Palesa at MAC Carnival Mall
There is a brilliant lady at the MAC store inside Truworths at Carnival Mall. Her name is Palesa. She is just awesome at what she does, her customer service, her make-up skills, her ability to pair make-up to the kin tone - Just brilliant! This is a shout out to her.
0 replies
26 months ago
Damaged Coats and Refusal to Take Accountability
Had the worst experience when I took my coats or dry-cleaning (which I have done for the past 3 years or so). Instead of dry-cleaning them, they washed them and completely ruined the coats! The owner is rude and disrespectful, refuses to take accountability. Never again!
0 replies
45 months ago
Appalling Service from Vodacom Insurance
This is a second complaint regarding the same issue. My first hellopeter complaint dated 14 July 2022 was ignored! Despite their response that someone will phone me. NO ONE PHONED ME! It's as if they know there will be no repercussions for treating customers badly. They are simply not bothered. I have been dealing with both the manager and team leader and have been sent from pillar to post. They owned up to the fact that they paid my reimbur*****t into an incorrect bank account on the 29th of July 2022, despite being debited on the very same account every month. I also furnished the correct banking details when I made the claim. The claim itself was sent to them 3 July 2022!
490 replies
46 months ago
Reimbur*****t Delays, Lack of Communication and Unwillingness to assist.
Unhappy with the delays due to change of systems, as it is negatively impacting me. Not very customer oriented for Vodacom's internal systems to impact me unfairly! Due to these administrative (internal) issues, I'm now told there is a 30-day turnaround time to get a re-imbur*****t! I was advised by two Vodacom insurance consultants to use my money to purchase a device (the one I wanted (128g NOT 64g) was not available at the time) and to claim a reimbur*****t from insurance. I did. Sent all the documents on 3 July 2022. I was told that the processing happens on Thursdays. I have been phoning and communicating with different consultants. Some were not forthcoming with the responses. Some have ignored my e-mails. I have had to constantly follow-up, because of the lack of communication and unwillingness to assist.
268 replies
50 months ago
Unhappy Customer
I received a call from a consultant by the name of A***ka, who was trying to get me to migrate my current package to a different one (which will cost me more). Her reasons were that Vodacom is revamping their deals and if I don't agree to being migrated to the one with extra cost, I will automatically be moved to a lesser package (airtime only). She mentioned that I have to change my package because effective from 1 April, Vodacom is migrating/revamping package deals. My issues that I raised with her are: * There is a contract in place (between both parties). Note that I have a 24-months contract. Why should the revamp impact me or disadvantage me? * If I am not happy with the changes or don't want what's on offer, can I cancel the contract, because clearly the other party is not sticking to the end of the deal that was both agreed upon? I'm of the view that if there is a contract in place, then both parties must honour the contract. Changes thereof should be discussed, and if the other is not happy, then they should be allowed to get out of the contract. She offered to speak to management and revert to me by 14:00. She has not.
106 replies
58 months ago
Is Uber now Scamming People?
I requested an Uber for my mom yesterday afternoon (as I often do) for a less than 5 km trip which was quoted at R46. My mom paid the amount when she got to her destination. I later received an e-mail that "Your driver reported that you didn't pay the full amount. -ZAR 110.00 will be due on your next trip." This is a lie! I have sent e-mails to Uber and I get a response that the driver reported an underpayment of ZAR110! How??? The quoted amount was R46 and my mom paid it! Why is the driver lying? Is this a scam? What recourse do I or my mother have?
0 replies
67 months ago
Still no assistance from Hollard
After writing a review last week, Hollard still has not phoned me back!
0 replies
67 months ago
Bad Service - Phone getting cut off, system off-line and no one bothering to phone back
I can never get hold of anyone, and when I do, I get sent from pillar to post. I have been phoning numerous times and when I do get through, it gets cuts off while I'm talking to consultant. No one bothers to phone back. I just phoned now because I want to add people to my funeral policy. I spoke to a lady by the name of Reneilwe, who indicated that her system was offline but that it went back on shortly after taking my call. She went completely quiet after asking for my ID number. I was then put back on hold for another couple of minutes and the call go cut off. Once again...no one bothered to phone me back. This is so frustrating!
212 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (72.72727272727273%)