DO
Deborah O
Active since Nov 2018
26
Reviews
0
Industries
Reviews
26 reviews2 months ago
Incorrect instructions/documents | Repay for their error
Went for my appointment with the documents indicated. One was "incorrect" because they weren't clear about the format on the checklist. Have to pay for another booking even though they weren't clear about it. Also, the link to the form on the website is incorrect, and the forms on the consulate sites are outdated. Also, what's the point of an appointment if you're only helped 2 hours later? If I had been helped at my appointment time, I would have been able to get the documents required.
0 replies
18 months ago
Misaligned policies/Terrible App
Ordered an item that arrived broken. Tried to reach out on the app but had to call in. I was told that I had to return it to the store, but the store wouldn't take it back/exchange it. I get upset and they eventually exchange the product. So I pay for the convenience of online delivery, take my time and effort to go to the store, and then I can't return it? WHY did I have to get upset for Checkers to honour its own policies? I understand rules and regulations, but what is the point of online service if the return/refund policies don't align? Why do your in-store staff not have common sense? Is management penalizing them so harshly for not following the rules that they're too scared? Are you just hiring ***********/illogical people into managerial positions? Is there a history of people who take advantage of your system so you have to penalize harshly? Either way, it's bad customer service. Also, why do I have to spend my airtime on a call, why isn't there a chat function? And the app takes SO long to open and the notifications are always delayed - my ice melted the last time. If you're going to offer an e-commerce service, do it properly!
0 replies
18 months ago
Useless secure chat
The chat service is absolute ****! And they've changed it so you have to go through the app or chat to the bot for 10 minutes before you're transferred to a human. I tried to make a payment twice, but the app didn't send approval so I reached out on the chat. - 13:32 I was transferred to the 3D Online secure chat. - 13:51 Warren said he'd help me. He asked for card/cell number details, which I provided. - 13:57 Warren tells me to hold. - 13:59 Warren asks me to respond with the details I've provided. - 14:01 I just tell him to end the chat, again! - 14:02 Warren says something about a network error and asks me to retry. I've already retried at different times of day. - 14:04 Warren asks me to respond and tells me that he's here to help. - 14:05 I tell Warren to end the chat, again. - 14:07 The chat finally ends. In that time, I asked to end the chat three times, because you can't do anything or get help from someone else until the chat has ended. Even if you call in, the bot tells you to join the secure chat, but you CAN'T start a new chat because the "current" one hasn't ended. The incompetence of the service, both human and virtual, is ridiculous! I didn't get prompted to rate the chat. Warren must have just resolved and closed the ticket. The option to bypass the rating is probably why the service is so bad! If your agents aren't being held accountable for bad service and are only given good feedback, they're always going to be ****.
53 replies
20 months ago
Contract not cancelled
I called on the 30th of July to cancel my contract ending 31st August 2024. Reference number 1-46771976654. This morning I got a message saying that my contract is changing from R117.39 to R154.783 on a month-to-month basis. I CANCELLED MY CONTRACT A MONTH AGO. I don't even use the MTN number because the network is SO ****!!! So I bought airtime to call and cancel. This morning I had to do the same thing and NOBODY helped me after 20 minutes!!! Why am I being charged when I cancelled my contract?!?!?
0 replies
27 months ago
Missing bookings
I booked accommodation that does not show up on my profile. Now there is a dispute and I cannot access dates, details, and communication with the property. Even when I put in the confirmation number and pin, the booking comes up but not the messages and when you refresh, the booking disappears. I suspect it's because it's an 'external service provider.' But what's the point of the app if all the details of your booking and communications aren't available easily and conveniently in one place? The inconvenience of multiple emails when travelling is one of the reasons I booked through booking.com. And if the accommodation doesn't reflect on your profile you can't ask for help with it. Ridiculous!
0 replies
36 months ago
**** business.
Firstly, the app is pathetic - so many bugs. Then finally signed up but whenever I tried to book a ride, there were never any vehicles available. Eventually cancelled in January but they are still billing. They don't respond to emails or answer calls.
0 replies
45 months ago
ALWAYS a struggle to log in.
Can never log in to Spotify. Every single time I have to change my password. But now they've taken away the option to log in with a link and there's no help or 'forgot your password?' link on the log-in page, I had to look for it and the FAQs/KB articles on Google.
0 replies
49 months ago
SO many issues: can't pay via EFT, can't contact, unauthorized fee
- Been trying to pay my account via EFT and keep getting an error that they cannot connect to the bank. - There's no live chat or email, only contact via phone call. When I tried, nobody called me back and I can't just randomly take calls during the day at work. And nobody answers 10123 and 081180. - Unauthorised subscription fee in the middle of the month when my contract should be concluded. Tried to find out why but can't contact anyone.
0 replies
51 months ago
Do NOT order from FNB Connect online
Ordered a sim card last week that was supposedly delivered on Friday. No delivery. And the tracking says they attempted delivery. Apparently tried Tuesday, Wednesday and Thursday. Takealot delivers, UBER delivers, Courier Guy picked up; so RAM is the only one that FAILS? They say they can't make contact, I called FNB (they did not call me) to give them an alternate number but they're saying that there was no contact. Again, everyone else gets through, how does JUST RAM not able to get hold of anyone on 2 DIFFERENT numbers. RAM and FNB connect are a waste of time and liars - they have made no effort to deliver or to check why the deliveries keep failing.
53 replies
51 months ago
Lying drivers - failed delivery!
I have had 2 failed deliveries for the same package. The first one I can MAYBE understand because they may have tried to call the sim card number they were delivering. The second one, supposedly at 17:34, is bull****! - I work from home & everyone was home by 17:00. - I called & requested that they call my home phone - which I had right next to me the entire day. If they tried to call I would have answered. - I also informed other members of my household that there would be a delivery so we were all aware. - I received another delivery & they didn't have to call me. I don't think they even tried to deliver the package either time. As I said, I work from home & am always available to accept deliveries. Mr. Delivery, Takealot, Courier Guy (I can show you evidence of these deliveries) why is RAM the only one that FAILED - twice?! I am apparently going to be charged now? I would like to see PROOF of an attempted delivery - take a time-stamped photo in front of my house, show me your call history where you tried to call - because your drivers are lying!
265 replies
Review Distribution
5 Star
1 (3.8461538461538463%)
4 Star
0 (0%)
3 Star
1 (3.8461538461538463%)
2 Star
3 (11.538461538461538%)
1 Star
21 (80.76923076923077%)