WN
Wandi N
Active since Dec 2018
15
Reviews
0
Industries
Reviews
15 reviews19 months ago
Terrible service and no communication
Very disappointed with the service I have recieved since signing up with this company. I joined under the premese that they would assist me in clearing my credit profile by making arrangements with my credit providers. They were very helpful until the first debit order went off. Since then there has been 0 communication from them. No one replies my emails. They have not done what they promised to do and yet I'm paying so much money for this service. At this point I'm suspecting a **** because how do they all of a sudden disappear? They probably won't even reply to this but at least people must know to be careful of them. Thy are clearly not who they say they are.
53 replies
22 months ago
FNB PAYPAL FAILURE
I have never been this frustrated by a bank before. FNB BOOM STREET YOU ARE TERRIBLE. Last week Tuesday I walked into FNB to get assistance regarding my PayPal. My company paid my salary and I needed to access my funds. I tried to do everything myself online but I was advised to go to the branch. I used to have an qccount with FNB but didn't remember any of my logings since it had been over a year. I was first greeted by their service lady who proudly **** saying I was forced to open an FNB account to access my PayPal. I tell her no and I woul like to speak to a consultant. The consultant who was also very clueless gave me such a hard time about my canceled account and told me I needed to open a new account. I did that thinking it would help but no, she then tells me I have two profiles and they needed to be merged first before I could get access. She was rushing home and told me to comeback the following day. I did that. Came back on Wednesday only for them an hour later to tell me they cannot merge and they need to refer it somewhere and she would call me back. No call on Thursday, Friday, Sat and Monday. I logged a complaint and Tuesday Phumele called me and said he would follow up and call me back before midday. As per FNB BOOM STREET he didn't call me back. It's Wednesday 8 days later and nothing has been done. I have had to borrow money for food, for transport to work. I am getting deeper into debt and starvation because FNB doesn't know how to train their staff. My friend had the same issue and hers was resolved same time in a different branch. This is distgusting service and maybe PayPal should consider working with a different bank if FNB is now hijacking our funds. My salary came in 3 weeks ago. How am I supposed to survive. I am a single parent and my child needs to eat no one cares. The stress and anxiety this whole process has caused me is unbelievable. I worked at one of the major banks fo 10 years and I know for certain that this should not be happening. FNB BOOM STREET I WANT MY MONEY. I am tired
53 replies
37 months ago
Package ****** by driver
I requested a car and the lady came and picked me up. I had two stops that we were going to but on the 1st stop i wa*****ing my daughter up and she started complaining about the wait and was just offish. He attitude annoyed me so I asked her to end the trip there and I would just pay what I owed her as this was a cash trip. She says she's struggling with her phone. I the check on my app only to find that she had never started the trip. It was still showing that she was waiting. I got nnoyed and asked her why she didn't start the trip, she advised she had network issues but now it was difficult for me as I didn't know how much to pay her. For the sake of peace, I just gave her half of the initial bill which we both knew was more as the first stop was close to where she had picked me up. Due to that hassle I was distracted ad forgot a package with my brand new shoes and dress. I called her and she said she would bring it tha evening. This was 5 days ago. I have reported the support but have received no support. Bolt hires ****mers who ***** people's things and they are not held accountable. The stress and financial loss this has caused me is too much. App shows this trip was canceled so I hav no name or car to even open a case. Utterly disgusting
0 replies
38 months ago
Refund request
I am so frustrated. On Thursday I booked a bus on the computicket website and made payment. Payment went through but I did not receive confirmation so I was not sure if bus had been booked. I then contacted them and was advised that they could not see my booking. In the process I had to send so many documents and proof of my booking and they still said there was no booking and told me to rebook and repay and they would refund me my money when it clears. I rebooted and paid with them directly. Fast forward to getting to the bus only to find that the initially booking had actually gone through so there was no need to rebook. I have since sent so many emails requesting my refund even sent my bank statement showing the money coming out and they keep requesting more documents where as the error was on their side. I want my money back urgently
0 replies
45 months ago
Fraud
Theeeeeee worst service ever. Fraudulent transactions came out of my account and when I first contacted capitec, the lady I spoke to made it sound as if I was the one who did the transactions. Moving on I was eventually assisted and my case logged and told I was gonna be charged 80 per transaction, meaning I would get nothing back. Called back again because apparently knowing owes you feedback at capitec, you have to use tour time and money to follow up. I was advised that I would get ky refund in 7 days. 8 days later I called only to be told its still 7 days. The money stolen was my rent money and now I am facing eviction because of it. Capitec refuses to even send me confirmation to say they are working on the issue for me to provide to my agent. Now I called again the story has changed and they are saying I won't get my money now as the fraudulent company has to pay them first. Excuse me. What nonsense is that. Capitec is supposed to take the loss as they allowed our accounts to be defrauded. I am referring this matter to the ombudsman enough is enough capitec
134 replies
49 months ago
Disgusting behavior from the call centre
I booked a bus from kzn to jhb on Saturday evening for Monday morning but sadly my father has passed on therefore we will be staying in kzn for a little longer. I called on Sunday evening to cancel the bus and was told I would get my refund only if I cancel 48hours before the trip which doesn't make sense in this case as I had not even booked the trip within 48 hours but less than that. Now I understand there are policies in place but I don't have money to even move I had booked with my last money as I was leaving and I was told I need to provide a death certificate. Besides that complete invasion of privacy, I am a black lady. In our culture we don't get death certificates from our families as easily and this is a very very private matter. I had the displeasure of speaking to a gentlemen by the name of Merlin. He refused to give me his full name citing it was irrelevant. How is irrelevant that I as a customer is requesting information but the company refuses to provide and yet I need to provide something as personal as a death certificate......this boy was rude and not sympathetic at all and didn't even try to be empathetic to my loss. Intercape has hired people who have no accountability and do not know how to treat customers the Consumer protection Act states that a customer can withdraw from the contract with reason and is due funds that they have paid. This was not followed. I was not supported in my grief and was treated like nothing but screaming customer and not a grieving daughter. This is disgusting.
0 replies
49 months ago
I want my money back!!!!!!!!!!
Such a terrible company. I ordered my groceries but they never arrived. Fast forward to their app showing that my groceries had been delivered. Called the branch in Sanridge where one lady lied and said my groceries had just left the store for deliveries nothing came called again to be told they were advised to unpack my groceries and there's nothing they can do. Have tried to call their online services I get put on hold and no one has called back. The contact customer service is app is the worst as you get a ticket no but no one calls you back. You criminals. I want my money back
74 replies
52 months ago
Uber refusing with my money
I requested an Uber last week but canceled it immediately when I saw how long it would be for the driver to get to me. They had already taken the funds out of my account but I thought that would be refunded same time. Till today almost a week , I have not received my money back. I have sent numerous emails to them and all I get it is a generic response stating we are working on the issue. I am very upset about this. No one has tried to communicate, call. If I don't ask, I don't get any re spouse. This is really bad customer service. And how are you withholding my money. It's mine and I want it back.
0 replies
55 months ago
Verbally attacked
I was verbally attacked by the nurses at the vaccination site. The gentleman who was there first said they had the vaccine and that I just needed to get the form from Clicks only to get back and to have him tell me that it was finished. What really made me angry was he did not want to admit he made a mistake and instead proceeded to I I insult and even when I was walking away he kept screaming at me using vulgar. I am disappointed and will be reporting him further. That is not any way of speaking to customers. I work in client services and one thing I know, regardless of the situation we don't disrespect customers. Time wasted.
0 replies
55 months ago
Terrible service at vaccination site
I was verbally attacked by the nurses at the vaccination site. The gentleman who was there first said they had the vaccine and that I just needed to get the form from Clicks only to get back and to have him tell me that it was finished. What really made me angry was he did not want to admit he made a mistake and instead proceeded to insult and even when I was walking away he kept screaming at me using vulgar. I am disappointed and will be reporting him further. That is not any way of speaking to customers. I work in client services and one thing I know, regardless of the situation we don't disrespect customers. Time wasted.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (100%)