MR
Mari R
Active since Jan 2019
16
Reviews
0
Industries
Reviews
16 reviews9 months ago
Disappointing and inhumane
Joining Genesis was the biggest mistake of my life. They made countless promises but showed zero compassion when it mattered most. My one-year-old was hospitalised and placed on oxygen with RSV—an obvious emergency. Yet Genesis refused to cover the emergency claims. I asked multiple times why certain claims were rejected and received only contradictory answers. I eventually filed a complaint. Around the same time, a non-disclosure investigation was opened. I provided full explanations, which Genesis accepted. They confirmed in writing that I remained covered. I understood they had the right to cancel my membership, and had they done so then, I would have accepted it. But they ruled in my favour, and I trusted their word. A week after my complaint about the emergency claim, they suddenly reopened the non-disclosure issue—clearly in retaliation. They claimed I hadn’t provided reasons after I asked what they mean because they already asked regarding the same case and ruled in my favour, previously confirming the matter was finalised. My membership was cancelled, and I was told I couldn’t dispute it as I was no longer a member. I take responsibility for the initial mistake in non-disclosure, but changing their decision after a complaint is *********. They had all the facts the first time and made a clear, unconditional ruling. Only after I questioned their emergency cover did they reverse it. No one even had the decency to speak to me and explain anything to me, no humanity - just long letters throwing acts and irrelevant cases in my face. Sadly, I now see many similar complaints—emergencies not covered, cold responses, and no accountability. Genesis shows no humanity when people need it most. The non-disclosure was never my issue - the ruling in my favour and then going back on their words because of a service complaint is.
159 replies
15 months ago
Online order nightmare - Terrible after sales support
I ordered online on the 20th of December. My order was split into 3 collections. I received two packages in December and I asked about the third. There was no updates. The slow cooker and other things I ordered I actually needed for Christmas, now it's the 7th of January and still no package. I followed up on Facebook in last week and they told me someone would contact me, no one did. I logged a case online they asked me if I received it after I clearly said I didn't. Till now no one called me to attempt to sort it out. I still don't have my items. The support is terrible.
0 replies
25 months ago
Impossible to close a credit card that was settled a year ago.
I closed my cheque and Credit card a year ago... by May 2023 I received outstanding balances on the credit card, I reported it. FNB confirmed the need to escalate as they see I requested to close it and FNB is to write of the interest charged. I still, 1 YEAR later, receive demands for payment. It is affecting my credit score and I honestly don't know how to close this account anymore.
53 replies
29 months ago
Debit order a week before payday
I have had no issues before. Today on the 24th Miway decided to take their debit order. Taking my last money from my account even though my agreement says last day of the month. I went to sleep knowing my car is empty but that I have enough to fill the tank to last me until payday. Then I woke up with the debit order notice. I had to call around to borrow petrol money at 6 am in order to be able to get to work because Miway left me with R90 in my account. I have never missed a payment. I get paid on the 29th and Miway agreed to the terms to take it after the 29th. This is unacceptable. I am literally going to be late for work due to this and Miway needs to understand that my job pays the premium. If I cannot get to work because of Miway not understanding how dates work I cannot be a client of them.
72 replies
36 months ago
Charge interest on a zero balance and not closing accounts
I wish I could give zero stars. I settled my load. After I settled my loan and the balance was zero they still charged interest. I paid again. Requested again for my checque and credit card also be cancelled. Settled my credit card. STILL they add monthly fees. I don't use the account anymore and Requested probably 10 times for them to close the accounts. I am not going to pay all these ridiculous charges as I have already paid more than I should but now it will obviously affect my credit score.
159 replies
58 months ago
Terrible!
I called to cancel my contract 17 March 2021. The agent confirmed my last debit would be end of April. Yet I am still being debited. I can't log a case as account now shows in arrears. No one is assisting. I can't accept calls as I don't have network at home. I was told they would email me a solution on the 22nd of June. I am still waiting. Vodacom is destroying my credit score and it is unacceptable.
106 replies
60 months ago
Terrible service. Terrible food
I wish I could give 0 stars. I placed an order on Uber eats just after 5pm. 6 pm the driver told me when he got there they have not even started with my food. A platter for one and kiddies meal. They were rude to the driver also. The food I got was disgusting. The fish was raw and oily. Looked like they threw everything into the oil at once. They obviously wanted to go home and had no intention to prepare a decent meal. Uterly disgusted. I had to throw almost R200's food into the bin. I will not support Three Rivers Fishaways again. I wish I could ad pictures I took.
0 replies
61 months ago
Worst service and communication ever
I was in isolation as my 6 month old baby had covid. The wipes was on special and due to covid I could not go to the shop. I went online and the three packs were sold out but I ordered 10 scented and 10 unscented seperately which was in stock. This was on the first day of the special. If online was out of stock I would have sent someone to a shop to buy. I received numerous sms and emails confirming my order atfer I paid. I arranged to pick up today as we are now out of our isolation. I walked 2km to go pick it up as Woolworths sees baby wipes as a food item for some reason so there isn't a delivery option. I got there the lady told me my order is at the back. Another lady came and took me to the shelf to show me there is no stock which was irrelevant as I ordered long before today. She went on to tell me that they tried to call me but they don't have my number... BUT how did I receive sms's and emails if Woolworths doesn't have my contact information? The manager went on to say I should call head office he can't help me. They made it my problem that they don't have my number when in fact I provided the system with my details. Woolworths' system errors is not my problem. If I knew online orders is a mess I would have sent someone to go buy for me but I received confirmation that my order went through. I have never received such horrible service.
0 replies
65 months ago
Ex-gratia gives people false hope.
A Ex-gratia application was submitted in AUGUST for a surgery my husband needs. He barely sleeps because of his pollips with his asthma. We were told the meeting was October... Then after receiving absolutely no feedback after numerous calls I was told it was rescheduled for November by Naseeba Joosub... Again after no feedback I even asked to doctor to follow up, then suddenly they couldn't give them feedback anymore and I called, again. Also ex grattia department does not have a call centre so it takes forever to get feedback from general customer care as you have to explain everything to them and then they call or email the department and you wait on the line for feedback. On 8 December I spoke to Kamehelo Mokoena and he promised to email me feedback. I. Am.still.waiting. Feedback is horrible and for someone to struggle with sleeping and breathing due to his medical condition and waiting 6 months and still have absolutely no feedback is even worse. 2e were told the medical review team all agreed that he needed it and submitted a positive review even.
112 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (87.5%)