CG
CHARICE G
Active since Jan 2019
12
Reviews
0
Industries
Reviews
12 reviews7 months ago
Extremely Disappointed with Telkom Customer Service
I’ve been a committed Telkom client for over 10 years, but my recent experience has been nothing short of frustrating and disappointing. I submitted an online request to upgrade my contract and received a message stating that a call centre agent would contact me soon to finalize the process. That call never came. After waiting patiently, I decided to follow up myself. I was reassured that someone would definitely call me back. It’s now been four months and still no call. What’s worse is that Telkom is always quick to call when they want to sell you something, but when a loyal customer requests an upgrade, suddenly no one is available or interested in following through. I submitted a second upgrade request three days ago, and once again, I’ve heard nothing. This level of service is unacceptable. Telkom’s lack of follow-up and disregard for customer loyalty is appalling. I expected better after being a client for so long. If this is how Telkom treats long-standing customers, I’m seriously reconsidering my options. Very concerning to have online services in place to make processes easier, but still useless.
0 replies
8 months ago
Quest Claims Solutions - Exceptional Service - Yolandi
I would like to express my sincere gratitude to Yolandi Jacobs for her exceptional dedication and support. Her professionalism, patience, and commitment made a meaningful difference, and I truly appreciate the way she handled everything with care and efficiency. Thank you, Yolandi, for going above and beyond.
1 reply
11 months ago
Five Stars for Greenstone Autobody
I would like to give my sincere gratitude to Greenstone Autobody for the reassurance they give you to take absolute care of your vehicle when dropping it off for repairs. I am extremely satisfied with the workmanship of the repairs done to my vehicle. Their whole team from the front desk to the workshop is definitely dedicated to providing the best service possible. I got my vehicle back looking like a brand new vehicle. Since the moment i dropped off my vehicle until i have taken delivery off it after the repairs had been doen, there was no need to frequently do follow ups with them as they make use of this amazing system where updates of the repairs of your vehicle is posted everyday. This keeps you clearly informed of the progress of the repairs. Upon collection of my vehicle it was in a spotless condition. I would definitely recommend them. I have made use of several other panelbeaters before and always had issues afterwards where i had to take back the vehicle several times due to the repairs not being done properly , but this time around i am happy to say it was the complete opposite, there is nothing more satisfying than fetching your vehicle after its been in a accident and it looks as good as new.
0 replies
27 months ago
Discovery Insurance - Repair Centers
Highly frustrated with the level of service provided by Discovery Insure. Following the minor repairs that had to be done to my vehicle by Grey's Autobody Repairs approved by Discovery Insure, I was unsatisfied with the workmanship of the repair center as repairs have not been done to highest possible quality. After driving to a repair center selected by Discovery Insure 40km from where I reside for the last month and 2 weeks just to get my vehicle repaired to the initial condition, which should have taken them an estimate of 8-10 working days , I have decided to report this to Discovery in order to advice the way forward, as I am no longer willing to take my car to a repair center whom creates more workmanship errors as they try and correct the initial issues. A discovery claims administrator has advised to consolidate a report and submit to them, which has been submitted to 3 Discovery Agents and not as little as just a confirmation of receipt email was received. This is highly unacceptable as Discovery wishes to choose **** repair centers to repair your vehicle and then just not bother to deal with the issues to follow.
116 replies
27 months ago
Discovery Insurance Premium Increase
After being a loyal customer for 3 year , Discovery had an annual increase of 10.88% on monthly insurance premiums, however my monthly insurance premium for 2 vehicles went from R2700 a month to R3500.00 a month , absolutely ridiculous. This is definitely not a 10.88% increase. Beside the fact, I have spoken to multiple call center agents in the attempt to get my premium reviewed to decrease it as this is totally unacceptable and unaffordable, where they have advised that it needs to be submitted to management for reviewing and someone will then give me a call back, its been 2 weeks, with yet again no response.
174 replies
33 months ago
Telkom Fibre
Poorest service from Telkom Fibre ever experienced. I have placed a Home Fibre order with them. Initially i was advised that it takes 7-21 days for the full process from order placing up to installation of the rooter and connecting it up. Today is day 20, every time i do a follow up i get told the same story: "we unable to track the progress of your order". Just made contact with them to followup once again and i am being told some canceled my order. Now they want to replace the order and this means it will take another 7-21 working day.
0 replies
48 months ago
Unapproved DEBT Protection Top Up Plan added to Credit Card
Dear FNB Credit Card Facility Department, I have been phoning non stop for the past hour, speaking to 7 different consultants with still no solution. FNB has been sending me non stop messages and email with regards to a Debt Protection Topup Plan that has been added to my credit card facility. This is not compulsory. I have not requested anything online and nor did i phone to request for this benefit to be added to my credit facility. On Monday I received 2 different messages with 2 different Policy Numbers of the same product that has been added to my credit card. I then phoned in for it to be cancelled. Yesterday the same thing happened again. I received a New Policy Schedule and Number with the same plan added to my credit card facility again! Firstly , WHO gave the approval to add this to my services? AND Secondly , WHEN is this going to STOP? I CAN NOT PHONE IN EVERYDAY AND HOLD ON FOR AN HOUR TO BE TRANSFERED TO SEREVAL DEPARTMENTS BY 7 DIFFERENT CONSULTS WHO DID NOT SUCCEEDD IN ASSISTING ME WITH THE ACCURING PROBLEM. PLEASE ADVICE!!!
134 replies
53 months ago
Supersonic
Most incompetente staff ever . I have send through 2 emails for the cancellation of my wifi 2 weeks ago . Every time i phone the call centre am i being told to wait for a call from one of their agents to assist and continue with the cancellation process . They informed me that it would take 24-48 hours for an agent to get in contact with me , yet again its been 4 days since the last email was send and still no call from an agent . One of my lines has been suspended , and the only answesystem is not allwoing them to active the second line . I have been charged my monthly instalment , but have had NO INTERNET for 2 weeks now . I have logged several cases , receiving case numbers with no feedback on anyone of them. This is absolutely the poorest service i had ever received . Supersonic is useless
212 replies
71 months ago
Refund Money
Good Day, I have send 5 requests through to Zando to refund my moneback into my bank account which they gave me an online voucher for. In by mistake selected online voucher when i initially logged the return. I the submitted an inquiry to confirm whether i could change the option to refund money back into bank account and the customer care consultant advice that i will have to wait for the money to reflect on my account as an online voucher and then i can request from them to rather pay back the money into my bank account which i have done numerous times now without any luck. Zando kept on responding to other queries i log but ignores this one. PLEASE ASSIST . Order Number 400396266 Item : Utopia OTK Boot Black
0 replies
72 months ago
Standard Bank Charge of interest twice
Any one that can offer guidance on this matter: A few years ago i took out a student loan with Standard Bank . We were then advised that while i am studying my parents would pay of the interest charged on the capital borrowed and then as soon as i start working i will then pay of the balance of the capital remaining after interest was paid . We paid over 3 years a total of R18 000.00 worth of interest . Nether the less i started paying of the the balance of the capital for the last 2.5 - 3 years. Every month i am still being charged more interest on the capital. Which means i have been paying interest twice on the amount borrowed . The student loan amount was for R50 000.00 in total up to date INCLUDING THE INTEREST MY PARENTS PAID AS WELL AS THE EXTRA INTEREST I AM BEING CHARGED i have paid R26 000.00 worth of interest which means i still continue to pay interest until the balance is settled which will only be mid next year . I would like to now how on this **** earth can you pay so much interest on a student loan of only R50 000.00 which means i have almost paid double the amount i have borrowed . STANDARD BANK IS MONEY SHAR****!!! I have called the call center numerous times trying to track down the contract i have signed . I have gone to the branch where this contract was originally signed without any luck in why i am paying interest twice on one amount borrowed.
210 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
7 (58.333333333333336%)