LT
Leslie T
Active since Jul 2011
23
Reviews
0
Industries
Reviews
23 reviews16 months ago
SkyNet on a Crash-landing Route
Previously our experiences with Skynet were good but that is not so any longer. We Received SMS on Saturday that our parcels were dispatched and we should be at home to receive them. We waited! We had changed arrangements to cater for Skynet. Why doubt them? Previously they had delivered on time. It’s now Tuesday and we receive another SMS to say that the package was handed to the driver at 7:30 and we must ensure someone is home to receive. We waited with bated breath. Two days ruined waiting for Skynet! Called the customer service line to get an approximate time. Very polite lady cannot assist but it will be today we are assured. It’s like the old Post Office! Will Skynet be where the Post Office is now due to their poor service. Perhaps What a pity they have gone down so badly. An apology in order I think! If they care.
0 replies
31 months ago
Domestic PV Installations - Professional in all Respects
Voltlink Electical Services are extremely good installers and suppliers of PV systems. They provided me with extremely gapped advice and fair prices. Yes, cheaper suppliers are available, but in this field you get what you pay for. Armand and Gerhard are very professional and deliver what they promise. They are reliable and provide excellent workmanship. Backup, after installation is a phone call away . Would not hesitate to recommend them for PV installations. Professionals to the last.
0 replies
36 months ago
The New Alternative
What a refreshing experience. Lift have got it right at the right price. Having been a loyal Comair user for over 30 years, we tried other "non-state" alternatives when Comair went under. The alternatives are few! We used the "others" and were ok with the experience. You got what they offered at the price - honest brokers and nothing wrong with them. Lift's offer of Premium, is superb and reasonable for the price. Especially the flight change with no penalties! And the other differences! 10/10 to Lift. Please keep it up - I will be back.
0 replies
36 months ago
ACSA Parking Systems are USELESS
ACSA encourage users to pre-book underground parking at OR Tambo. All good and well but their systems do not work. We booked to park for a week and paid months before our travel. We got to the entrance and a helpful employee told us the system was not working and not to insert our Credit card to gain entry - "simply take the ticket and when you leave insert the ticket and call the office via the communicator on the exit boom and quote our Reference number on our booking". Simple one would think. We return and do as instructed. The lady who answers the call tells me there is no such reference number on the system and I should read the correct number. I re-read and she tells me I do not understand and should remark and "come up to our office so I can show you what I need". I refuse as the staff member who was at the gate tells her my details are correct. She tells him that he does not understand either. Ends up their system dumps all data if you book more than six weeks in advance. It took us 25 minutes to get her to open the gate. I will never use their parking again - rather pay for a shuttle and pay extra. This is the third time I have experienced problems in their ba*****t parking getting out. Really - get it right ACSA!
0 replies
40 months ago
Rotten Apple Service at iStore Brooklyn
I have moved from iStore Menlyn to iStore Brooklyn as I have bad customer experiences. Now iStore Brooklyn can join the queue as a bad experience. I wanted to purchase a new MacBook Air. Trade in is “easy” according to the website. Book you place, get an estimate and go to the store chosen. That’s when the hassle begins! To trade in the store says R500 less than the online guys at best. Then inspect the used item. All good - they like the machine and will pay. Now give fingerprints - except their system rejects my fingerprints. The system shows my photograph but says my fingerprints “are not yours, sir”. I show the receipt and drivers license. I purchased the trade in from the same store but Drivers license is not accepted as proof of ID. REALLY! I asked to see the manager - a certain Mr van Solms. By the way he sold me the trade in and my iPad and watch. He cannot override the system I must have SA identification and drivers license or no trade in. He refuses to look at my account record of all purchases made at iStores! He refuses to assist. He walks away and no apology for the inconvenience of me coming into the store without knowing that I need SA ID. Simply walks off muttering! In my opinion he was extremely rude. No offer to try and solve the problem or offer alternatives. I walked away and went to Incredible Connection. Incredible service, smiles and a free additional 2 years warranty for the same Apple machine I would have purchased at iStore! No trade in but the salesperson offered a solution to that. Incredible Connection. iStore need to explain fully on the trade in booking system what is required iro ID. This is a new requirement they have introduced- I have traded in before and not required fingerprints recognition. They also have to be aware that many older clients do not have fingerprints on their thumbs due to years of use. Even home affairs know this. So - warn you clients of your requirements, be polite and at least apologise when a client is inconvenienced! The clients ahead of me in the tech queue also left the counter in a rage! That was another matter. So it’s not just me! Mr van Solms needs to learn manners and some customer skills. Apple - I love your products bur your staff customer skills leave much to be desired!
0 replies
41 months ago
Goodwe Inverter Issues
Goodwe Inverters and the Goodwe support company should be approached with caution if my experience is anything to go by. I worked through their suppliers and installers in 2018 before Solar became the in thing. All was well and the inverter worked well until now. We are 4 months away from the end of the warranty period expiring and unit starts giving problems. My supplier and installer tries his best and follows Goodwe SA instructions. No change! The unit carries on with intermittent shut downs. Emails to Goodwe contact centre - I receive a “ticket number” and am told I will be contacted. I have stopped holding my breath. Looks like Goodwe will not honour their Warranty obligations as I get no response, let alone good news from them. So - beware of Goodwe and their products!
0 replies
41 months ago
RTMC Online Vehicle License System
Have just used the RTMC Online vehicle license renewal. It’s simple and user friendly. Delivery via courier service instead of standing in line at municipal or Post Office and hope that the computer works as well as praying that staff are not on lunch or on strike. Highly efficient and an improvement of note. Hope we may soon be able to renew or drivers license online - as they do in all first world countries!
0 replies
46 months ago
All Promises - No Delivery
For 6 months I have had to call every month to get my cash back paid correctly which I am owed for petrol spend. Every month this year, the amount has either been incorrect or has not been paid until I call for it. They are big on promises on short on delivery. A very “promising” company. Look around before you choose Discovery Insure
268 replies
50 months ago
Three Months of Effort finally Rewarded
I only give this 5 star after battling for three months to get my issue resolved. After 5 emails, numerous calls and threatening to involve the ombudsman office my problem was solved. The only person to assist me was Nokukhanya Mthembu. Previous to her intervention I was promised, in writing on 4 occasions,that my issue of cash back on fuel would be resolved. Noe I have the exact amount that will be paid in writing. I hold thumbs that it will now be resolved. I was previously promised calls from senior management - all worthless as the calls never came. I persisted until I managed to what I was due. Advice to others - do not give up. You must get what is promised. I have no illusions that all insurers are the same so I will continue to use Discovery despite the experience. Professional and polite - that is Nokukhanya. Wish all could learn from her!
53 replies
56 months ago
Miele can be Proud
The most pleasant purchasing experience was my feeling at Miele Menlyn Maine. I was served by Tshiamo Venter and also assisted by Radi. Nothing was too much trouble for there gentlemen. I was, with my very picky buying style, treated as well as could be and the long selling cycle was purely of my making but the two were patient and helpful with all aspects of the purchase. What a pleasure to do business in this way.
53 replies
Review Distribution
5 Star
11 (47.82608695652174%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (8.695652173913043%)
1 Star
10 (43.47826086956522%)