MT
Marvin T
Active since Feb 2019
21
Reviews
0
Industries
Reviews
21 reviews17 months ago
Great customer service from Ntombi Gumede (Telkom, Springs mall) & Lelo (Honor)
Good day, I hope this email finds you well. I am writing to express my heartfelt appreciation for the incredible service I received from Ntombi Gamede and Lelo recently. Ntombi was amazing throughout the process of assisting me with my new phone. Her friendly demeanour, professionalism, and genuine willingness to help made a significant impression on me. She even went the extra mile by calling Lelo from Honor to show me how the phone looks and ensure I had a complete understanding of its features. Lelo, in turn, demonstrated the same high level of dedication by helping me set up my watch, ensuring everything worked perfectly. Both ladies went above and beyond to make the experience seamless and enjoyable. It’s not every day that you come across such excellent service delivered with such warmth and enthusiasm. I believe Ntombi and Lelo deserve recognition for their outstanding efforts, as they exemplify the type of service that leaves a lasting positive impact. Thank you for fostering a team that values exceptional customer service.
0 replies
17 months ago
I want to rate Mandi...
I want to rate Mandisa Ledwaba 10/10, we need people like her... She's an amazing lady who understands the needs of a customer!
56 replies
18 months ago
2months Double debit!!!
I’ve been a loyal customer for over six years, but for the past two months, I’ve been double debited for my policy. I reported the issue early on, and despite multiple follow-ups—both via email and phone—I’ve received no meaningful assistance or resolution. To make matters worse, I requested a recording of a call for clarification over a month ago, but that hasn’t been provided either. I’ve been forced to consider reversing the payments, which will negatively impact my credit, all because of the lack of communication and support from Hollard. This is beyond frustrating and completely unacceptable for a company I’ve trusted for so long. If this issue is not resolved immediately, I’ll be left with no option but to cancel my policy and join other Funeral cover/Life. Customer service like this should not be the norm. People dealing with this issue is Maggie & Mbali
109 replies
18 months ago
Customer service was outstanding
I want to take a moment to express my appreciation for the excellent service I received. You were quick to respond, efficient in resolving the issues with my Wi-Fi router, and overall, your customer service was outstanding. I’m very impressed with the promptness and professionalism you showed.
53 replies
29 months ago
Please help with the necessary procedures for the cancellation of a contract with Linteg/newco fibre. Customer ID – CUS018607, due to your unreliable network, I am exploring the steps and requirements involved in cancelling the agreement. To ensure that
Cancellation!
258 replies
29 months ago
It's been good, more especially the Senior consultant, Tumi, who just helped me review my premium and it was reduced due to being a loyal client
It's been good, more especially the Senior consultant, Tumi, who just helped me review my premium and it was reduced due to being a loyal client. Thanks Tumi, keep up the good work
73 replies
34 months ago
MTN & Mondo customer care bad service
I signed up for a contract of a laptop and a router, I recieved the devices but the laptop is super slow for a new laptop (I know and understand the specs), the router never connected since. These devices troubled me since I received them. I made calls & emails to both MTN & Mondo no one could assist me. A month later after complaining I recieved an email from MTN informing me that my application is pending, that time I had the devices for a month. 2 months after I had a call from one of MTN consultants who informed me that they will arrange to get me a new laptop and the router and I'm still waiting till this day. Last month I got another call from a different consultant and told me she will escalate this matter and send me a ticket number, till this day no one called. Now my MTN bill is piling up and there's no way that I will pay for the devices that are not working, and this is affecting my great credit score so bad :( !!!
0 replies
34 months ago
MONDO & MTN customer care bad service
I signed up for a contract of a laptop and a router, I recieved the devices but the laptop is super slow for a new laptop (I know and understand the specs), the router never connected since. These devices troubled me since I received them. I made calls & emails to both MTN & Mondo no one could assist me. A month later after complaining I recieved an email from MTN informing me that my application is pending, that time I had the devices for a month. 2 months after I had a call from one of MTN consultants who informed me that they will arrange to get me a new laptop and the router and I'm still waiting till this day. Last month I got another call from a different consultant and told me she will escalate this matter and send me a ticket number, till this day no one called. Now my MTN bill is piling up and there's no way that I will pay for the devices that are not working, and this is affecting my great credit score so bad :( !!!
113 replies
34 months ago
Harassment 😭
I'm getting endless calls from telemarketing because of you guys! Please remove my contact details from your data base. Firstly you didn't get my consent to distribute my number and all these telemarketing are telling me they got my contact details from you! You making money from selling our contact details! I have made a complain in writing on your Complaint Form to remove my contact details via https://blds.co.za/submit-complaint/ But it was like I was requesting to be called 10 times a day!!! Please add these two numbers 0631555240 and 0737839548 to your Do Not contact lists.
53 replies
Review Distribution
5 Star
7 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (66.66666666666667%)