NG
Nozipho G
Active since Apr 2019
10
Reviews
0
Industries
Reviews
10 reviews18 months ago
Frustrated
I have never been this frustrated with a service provider before. Telkom's customer service is the worst beyond the lowest level. I have 3 business cellphone contracts with them. On Friday morning one of the lines was locked... I contacted them and they confirmed that my payment has reflected on their side, and they will unlock the line. It will be working within 24 hours. Saturday morning, I called again, they apologized and told me they will fix the problem. Saturday afternoon the lines were still not working. I called again and they told me they have escalated my issue. I requested to be transferred to a manager and was told they are busy with another customer; I was made to wait for a team leader for about an hour. she told me it's because of the weekend the lines will be working on Monday. Yesterday was Monday... I called again and was told they should be working before end of business because it takes 24 hours to be reactivated. Today is Tuesday and our lines are still not working. I have been holding on for a manager for 52 minutes after which they hung up without picking up my call. I am on the 3rd call waiting now but still no manager is willing to take my call. Another 30 minutes wasted, and the agent hung up on me because no manager is willing to take my call. These are business numbers, and we are losing money thanks to this ****** Telkom. You were considering doing business with them run for your life, they are miserable and do not care about clients.
0 replies
30 months ago
Sad excuse of a service provider
I have a fibre contract with Mweb. Last week Wednesday I lost my internet connection. I called their technical support… after holding for over an hour I finally went through. I was told a technician would be sent within 24 hours. On Friday I called again and this time I was told their turnaround time is 3 - 6 days. Today is Tuesday and no technician has come. I tried cancelling and they told me about high penalty fees. The worst part is that I work from home and need the internet. As a result I had to pay another service provider for internet connection these past days. I am really disappointed and would never advise anyone to join Mweb, their service is ****. If you want to experience the worst customer service come on board and join the rest of us. They are failing dismally at what they claim to be expects.
0 replies
33 months ago
Very poor customer care
This has to be by far the worst customer service I have ever received in my life. I recently took out a new contract with Telkom mobile. After receiving my phone I called them to find out how I can port to my old number. They told me to go to a store branch. I went to Springs mall. After waiting for more than 2 hours on the queue they told me that my account was still not activated I should come back after few days. I went back after a week and the lady I spoke to the 1st time told me they were offline I should check some other time. I left again. I went online to get the store’s contact number to check if the system was working fine before I went back… but the number on the website wasn’t going through. I called the head office and requested to be transferred to the Springs branch or be given a contact number, instead they gave me a number which sent me to the satellites department. After few days I went back again. I was assisted by a gentleman with the porting. He told me everything was sorted it will be ready 24 to 48 hours. Few minutes after leaving the store I received an sms from Vodacom that the Otp supp**** was wrong I should redo the process. I went back to the store and showed him the message and he said maybe the message was mistakenly sent by Vodacom because he has done everything well and the porting was successful. 48 hours have now passed and my number hasn’t been ported… I called Telkom again this morning and was told the number is not active on the Telkom network I should go back to the store. I am really disappointed if it was easy I was gonna cancel all contracts I have with you.
0 replies
43 months ago
Angry Customer
I placed an order for a Hisense 508L Frost Side by Side Fridge Freezer on the 07th of September and paid for it the following day. According to my Takealot app it was shipped on the 09th and was supposed to be delivered on the 16th of September. I still haven't received my order. On the afternoon i called them and was told my parcel is with Fast and Furious Courier. I requested the tracking number and called the courier they told me my number isn't working they couldn't get hold of me. I confirmed my number and even gave an alternative contact but they still haven't contacted me about rescheduling the delivery. On their website the parcel was scanned into Depot on the 09th, and it has been on "Dispatched on Manifest" ever since. On the 20th i called Takealot and spoke to a lady called Thandokazi. She told me she will follow up on my case and promised to come back to me faster than their courier partner. Today is the 22nd and i still haven't heard anything from Takealot or Fast and Furious. I am really disappointed with Takealot because i trusted them to deliver on time, in the past they would even update me if my order was delayed. I am even considering cancelling because it doesn't look like i will be receiving my fridge anytime soon.
0 replies
45 months ago
Poor service
Worst customer service ever. I have been emailing and calling since April trying to arrange an installment for the assessment fee. They have made me to repeat the same process more than 5 time. Worst part is that I have already paid the 20% deposit but I have still not received any assistance, and still no letter of good standing.
0 replies
45 months ago
Lack of service delivery
I placed and paid for an online order for Ncr books on the 7th of June 2022. Delivery was set for the 22nd of the same month. Today it's the 27th of July I still haven't received my books. Towards the end of June I contacted them and they told me they had a backlog in production due to loadshedding and they requested a further 7 working days. They have been quiet ever since. Today I tried calling and their calls are not going trough. The only communication available is the online chat which hasn't been helpful thus far. No update no apology just complete silence.
0 replies
62 months ago
Worst customer service
This has to be the worst customer service I've ever experienced. On the 14th of February i paid my account an amount of R600 at Springs mall Mr Price home. About a week later i paid R400 into the account. Later when i check my transactions on the app the R600 i paid before did not appear. I called head office... after holding for more than 20 minutes i was told the payment doesnt appear on the system they cant help. On the 26th i went back to the store, they checked on their records and found the payment. They called head office and they also confirmed the payment. They told me they have sent a request to the accounts department to update my account. They said the payment will appear in my transactions within 24 hours. Its been 5 days but still nothing. As a result my account is in arrears. I tried calling the head office but they keep me on hold until the call cuts off. I tried the watsapp line... their agent only introduced herself as Yvonne, after i wrote my query she disappeared without a response.
0 replies
78 months ago
Very bad service
More than 2 hours ago I placed an order via the app. I stay less than 10 minutes from Steers Shell Kathu but i am off sick, on medication and I couldn't drive there. I decided to order via the app so I could take my medication. I have been waiting ever since. I called the restaurant few minutes back, they told me they are quite busy and they only have two drivers... I have no idea how is that possible. Pity I have already paid for the order otherwise I was going to cancel it. The lady I spoke to said she was going to check if my food has already been made and she will come back to me, but she hasn't returned my call. I am really disappointed with service I received today. Guess what?... I am still waiting for an order I placed at 1 o clock and its already 15:30.
0 replies
79 months ago
Disappointed again.
I guess I never learn because I had experienced this before, but I received an apology and gave Paxi another try. On the 16th of October my cousin dropped off a parcel at Pep cell Ermelo to be couriered to me in Kathu Nothern Cape. On Monday the 21st I went online to check how far the parcel was, to my surprise it was still "waiting for upliftment" at Ermelo Pep cell. I called the customer care to find out what's going on... I was told my cousin paid for 7-9 days there is still time the parcel will reach me in 9 days. I went online again today 23rd and the parcel is still awaiting upliftment at Ermelo. Today Mark's 5 working days, if it takes more than 5 days for the parcel to be picked up, how long is it going to take to reach destination? I am really disappointed with your service Paxi and Pep it is just not professional.
0 replies
85 months ago
Disappointed
About two weeks back i received an sms that i have been selected to apply for an Ackermans account. So i went online sent my application and uploaded the necessary documents. Few days later i received an sms & email that my account application has been finalised and successful, i should go to a store to activate my card. I went to Ackermans Kathu Village mall and i was told my sms is incomplete they can not help me because it does no have a qpc number. I kept on receiving the sms's so i called the customer care, the agent told me that the qpc number is not sent to me the store should call them when i get there so they can foward it. I went back, the cashier called head office and i waited for almost an hour for the number but it was never sent. The cashier wrote down my details and promised to follow up and call me but he never did. Fast forward... Yesterday i received an email with my monthly statement. I called customer care again, i was told that they did send the qpc form to Khathu village mall and it has been sent more than once already i should go and check. I went to the store again and they told me again that they haven't received any forms with my name. I called customer care again and they sent me the very sms they had been sending which has no qpc number. I am really tired of this whole up and down somebody clearly isn't doing their job, i just don't know whether its head office or the branch. I am really disappointed. If there is no account just stop sending me the sms's to go an activate the card.
112 replies
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10 (100%)