CC
Clint C
Active since May 2019
18
Reviews
0
Industries
Reviews
18 reviews10 months ago
Disgusted
Dicided to bring my wife for her birthday today. We were welcomed and was seated and given the menu and that was it. We had to ask 30mins later who is serving us. If we didn't ask we most probably would of sat there the whole day without anyone serving us.
0 replies
15 months ago
Dissatisfactory services rendered
<div>I am writing to formally express my dissatisfaction with the service I received at Getworth during my recent vehicle purchase process. I had high expectations based on the dealership’s reputation but was unfortunately met with multiple disappointments, poor communication, and a lack of management involvement. On 14 December 2024, I visited Getworth to view a vehicle I was interested in, only to find out upon arrival that it had already been sold, despite being assured telephonically that it was available. I was then introduced to ++++, the Sales Consultant, who was professional and friendly. During this visit, I inquired about a trade-in value for my Hyundai i10. I was told an inspector needed to assess the vehicle, and though I was informed I could wait for an opening, it still required multiple follow-ups the following week to receive a trade-in offer. On 10 January 2025, I contacted +++++ again regarding a 2017 Polo GTI advertised on your website. I visited the dealership the same day, test-drove the car, and signed the OTP. I was informed that some reconditioning work, including rim repairs, still needed to be done. However, despite being assured that +++++ would contact me regarding my trade-in, I had to wait until the following week to receive feedback. By 14 January 2025, my concerns were finally addressed, and I was informed that the Polo was undergoing rim repairs at Mag Master and would be available on 17 January. I had requested to inspect the vehicle again, but upon its return, I was told further checks were necessary for the gearbox and an oil leak, causing additional delays as it remained in the workshop for another week. On 23 January, +++++ advised that the Polo was on its way back from the workshop and asked if I could visit the dealership before it was sent for its roadworthy inspection at DEKRA. We scheduled a meeting at 12:00 PM. However, upon my arrival, I was informed that the car had been taken directly to DEKRA, requiring me to wait unnecessarily for nearly three hours, with the vehicle only returning at 14:15 PM. Despite being promised that the car would be ready for delivery on Saturday, I encountered yet another delay. The Finance and Insurance (F&I) department had issues with my insurance confirmation, even though I had emailed it the previous day. I was fortunate to resolve the matter with my insurer quickly, but I still ended up waiting at the dealership until 13:30 PM. Throughout this entire ordeal, no member of management stepped forward to apologize or acknowledge the inconvenience caused. The lack of communication, internal coordination, and managerial accountability throughout this process was both frustrating and disappointing. As someone who also works in a client-facing role, I found it extremely unprofessional that no manager intervened, especially when multiple customers, including myself, were left dissatisfied. I expect a formal response to this complaint, including an acknowledgment of the poor service I received and an explanation of the steps Getworth intends to take to improve customer experience. Additionally, I believe a gesture of goodwill would be appropriate given the multiple delays, lack of communication, and time wasted on my end. Based on my experience, I cannot, in good faith, recommend Getworth to others. I sincerely hope this matter is taken seriously and that future customers receive the quality of service that should be expected from a reputable dealership.</div>
53 replies
15 months ago
dismal service
Can someone from this group please reach out to me? I am trying to log a complaint, but your head office number on the website diverts to voicemail during working hours. No wonder I received dismal services from one of your dealerships. 0614661221
53 replies
21 months ago
*** services
Round about the 20/06/2024 i queried my account as the was a loyal yet fee of +-R48.00 going off. i was told that a took this up at jet tygervalley and i ask why would i opted for a jet montly subcription after being 20 years = with you guys. i was promised that i will be refund and to date the refund has not been done and everytime i need to phone your call centre and follow up. please rectify this asap, otherwise i will take legal steps.
0 replies
33 months ago
********* to say the least
Started of strange and just went down hill from there. I had confidence in the Sales individual who assist me, but currently he is making promises and can't deliver? His name is Leroy Ruiters and the F&I Danielle Williams spins different stories with regards to what is required to taking delivery of a vehicle. I work in the same client facing environment and how you engage with client's is horrific to say the least. I will never recommend or advocate your brand. Your business model is not transparent, nor falls within ethical business practices. All i am hearing is excuses on excuses. No Manager of the two individuals has engaged with me after i asked to speak to both parties manager. You will definitely hear about me.
0 replies
38 months ago
Inadequate service rendered
My current student adviser and manager is ignoring my emails? Can someone senior please intervene or how do i voice this inadequate service delivering to someone senior?
53 replies
38 months ago
Poor Service Rendered
I am so utterly disappointed that nor my student adviser or her manager doesn't response to my email or calling me back. The can someone senior please make contact with me as soon as possible?
112 replies
39 months ago
No service etiquette
We usually religiously go to your Tyger valley branch for convivence. However for the past 3 months , every time we visit the shop the mince price on the shelve is different to the price at the cashier counter and when we asked to speak to a manager the supervisor did zero effort to get one for us!!!!
132 replies
39 months ago
Hope less insurer
I am highly irritated with your service and your service provider first car rental. Firstly I am still waiting on my refund and not anyone from Santam has email or called me to ask if I have received my refund? Secondly below I received this email to say I received a fine on the date of offence 12/11/2022? Can someone please explain to me how this fine was allocated to me when i submitted my claim for theft 5/12/2022 and only received a courtesy car 06/12/2022!!!!!! I requires urgent feedback!!!!!
264 replies
40 months ago
UN Empathetic Insurer
I have been a year with them and the sole reason for me jumping ship from my previous insurer was because me paying excess when claiming. I had an incident of theft at my property where they stole my vehicles wheels and wheel jack on 4 December 2022 and today I was officially advised that they not replacing my car wheels because it was not on the vehicle as per policy, which does not make sense at all force of entry took place on my premises which clearly state that an individual forced his way to take something that was not his. This is my second claim since having car insurance for more than +-15 years with a very good insurance profile to be told this feedback. I am disappointed in Santam and will not leave this situation as is.
132 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
17 (94.44444444444444%)