BM
Bonginkosi M
Active since May 2019
13
Reviews
0
Industries
Reviews
13 reviews2 weeks ago
Poor Customer Service!
I settled my Credit Card on the 25th of April and called Nedbank on the 27th of April and requested that my Credit Card be closed and I be issued with a Paid Up Letter. I was told that the Credit Card would be closed in 48 hours and issued with a Reference Number. Its been 7 days later and my Credit Card was not closed. Nobody reached out to me to explain why, so I called Nedbank only to discover that my request was not actioned and now I've been told it will be closed in another 72 Hours...its been more than 72 Hours since my first call on the 27th of April, why must I wait a further 72 Hours? Very very disappointing service!
0 replies
2 weeks ago
Extremely Poor Service!
I had a shortfall on my Home Loan Account after I sold my property. I was offered a settlement with a discount and we agreed to a 3 month payment arrangement for the settlement amount. I fully paid the settlement amount on the 25th of March 2026 and since then I've been requesting a Paid Up Letter and an ITC Update of my Profile only to be sent from Pillar to Post. I made follow ups on the 27th or March 2026, 9th of April 2026, 16th of April 2026, 21 April 2026 and again today (05 May 2026) and still no Paid Up Letter nor any ITC Update. Very disappointing!
30 replies
5 months ago
Old Mutual - terrible service!
On the 28th of October 2025, I sent an email to Nosipho Mfingwana, an Old Mutual Advisor requesting cancellation of TFSA Accounts for my two children. I did not receive a reply to my email sent on the 28th of October 2025, so I sent another two emails on the 3rd of November 2025 and the 10th of November 2025 following up on my initial email sent on the 28th of October 2025 - to date I have been sent from pillar to post, told to submit Cancellation letters on three separate occasions all the while my account was debited and now I've been battling to get a refund and the cancellation of the TFSA. And today (10 December 2025) I was told that there was no work done to cancel the Policy - almost 2 months after requesting that the TFSA be canceled, this is totally unacceptable and I will be contacting the Ombudsman to lodge a formal complaint.
210 replies
24 months ago
BetterSure
Good day Siphesihle Thank you for your excellent service, I truly appreciate how you handled my claim. I would rate your service a 10/10 for friendliness and professionalism and also problem solving - especially when we discovered the mistake with the address on the letter. Overall great service and I am a happy customer. Thank you again
70 replies
25 months ago
FNB deplorable customer treatment
I've been sent from pillar to post for almost 2 months now and all I want to do is get FNB to remove a hold on my account. They asked me for documentation and I sent the documents a month ago, and all I keep being told is that my query has been escalated and that it should be resolved in 3 days...it's been 2 months now! Utterly unacceptable and deplorable treatment I have received from FNB
91 replies
51 months ago
Excellent service from Sharnam Kasipersadh
Excellent service from Sharnam. Would definitely recommend anyone looking for a bond to contact Sharnam at BetterBond for amazing service and unbelievable results!
71 replies
54 months ago
Illegal sms subscriptions
MTN is ALWAYS Illegally subscribing me to sms subscriptions services which I never asked for, even after unsuccessfully repeatedly blocking these sms services! This very underhanded behavior aimed at stealing money from their customers! Unsubcribe me immediately from all these services you keep signing me up for!!!!!
0 replies
56 months ago
Amazing Product, Excellent Service
Amazing service! Thank you Wandile Soko and MIT MAK Motors for the amazing service and unbelievable car!!
71 replies
65 months ago
Cellphone Collection and Contract Cancellation Request - 1 Month and still no service!
WORST CUSTOMER SERVICE EVER! I upgraded my cellphone over the phone (online) and received the device the very next day - this was on the 14th of December. The day the phone arrived it overheated and I explained this to the Cell-C representative when he called to ask about the phone. I then called the follow up and collections department, the retentions department (084 145) and the customer care department to request them to come collect the device and reverse the upgrade. A month later and still nobody has contacted me to arrange to come fetch the phone nor reverse my upgrade. On two separate occasions I tried to return the phone myself to my nearest Cell-C store and on both instances I was told to call 084 145 without any assistance, I explained to the 084 145 people that I've called them for a month and still nobody came to pick-up the phone. The phone was FINALLY collected on the 30th of December 2020, BUT STILL THE UPGRADE HAS NOT BEEN REVERSED NOR HAS MY CONTRACT BEEN CANCELLED. ON TOP OF ALL THIS BAD SERVICE, THE MONEY I HAD PAID TO CANCEL THE CONTRACT HAS NOW BEEN USED FOR MY MONTHLY BILL INSTEAD OF BEING USED TO SETTLE AND CLOSE THE CONTRACT!! I have 9 case numbers all of which are useless because a month later I'm still exactly in the same situation as when I received the phone last year December!!!! My case numbers are: 1) 0122100557 2) 0122101754 3) 0122300553 4) 0122101754 5) 1010502516 6) 0122100557 7) 0122101754 8) 1012001073 9) 1012001153 Do yourself a favour and avoid Cell-C unless you want to end up in the same situation as me. My next step is to get legal advise as to how I can cancel the upgrade and cancel my contract! I've exhausted all options with no success!
79 replies
66 months ago
Cellphone Collection Request - 3 weeks and still no service!
I upgraded my cellphone over the phone (online) and received the device the very next day - this was 3 weeks ago. The day the phone arrived it overheated and I explained this to the Cell-C representative when he called to ask about the phone. I then called the follow up and collections department, the retentions department (084 145) and the customer care department to request them to come collect the device and reverse the upgrade. Three weeks later and still nobody has contacted me to arrange to come fetch the phone nor reverse my upgrade. On two separate occasions I tried to return the phone myself to my nearest Cell-C store and on both instances I was told to call 084 145 without any assistance, I explained to the 084 145 people that I've called them for 3 weeks now and still nobody has come to pick-up the phone. All I need is an address for Cell-C's Head Office and I will return the phone there today myself, as I cannot wait another 3 weeks hoping that by some miracle somebody will call me to come collect this phone and reverse my upgrade.
148 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)