MP
Mariaan P
Active since May 2019
15
Reviews
0
Industries
Reviews
15 reviews10 months ago
Clavaan Chinasamy as...
Clavaan Chinasamy assisted me quick and without hastle
53 replies
12 months ago
Unauthorised debit order
I recently joined discovery for car insurance through a broker, in addition to my normal debit order, they debit my account with R195, without authorisation. I cancelled it with my bank but they just rerun it monthly.
116 replies
26 months ago
Top up not reflecting.
Did a top up of R200 on my account it does not reflect and no one is assisting me to resolve the issue?
0 replies
27 months ago
BAD attitude from the customer service Cartrack is a ****
I phoned cartrack during november 2023 requesting that they must please take out my device from my old car and place it into the new car. After numerous of calls I finally received an appointment with a technician during December 2023. (I advised them the old car was already sold and due to their negligence not answering my calls or emails they must now go and remove the device in PTA and re-install in nelspruit). So when the appointment day came, the technician never pitched for the appointment no one phoned me to reschedule or make excuse for not coming. When my debit order for December 2023 went off I decided to dispute it as I am not receiving any service from them as per the Consumer Protection Act. During January 2024 I received harrassment calls from 14 agents. Wherein I explained I will not pay the arrears as they did not provide me with service. They then booked a technitian to come and install the device on 20 January 2024. Now they start harassing me again. I advised them I will not pay for December 2023 up to 20 January 2024 as they have not provided me with service and if they can prove to me that they provided me with service for this period I am more than happy to pay them. The agent then threatened me and said that no matter what the Consumer Protection Act says my account was active therefore I will pay or my name will bear the consequences. If Cartrack does not write off the amounts which they debit my account for even though they do not provide service I will take them to the Ombudsman and I will cancel my agreement with them which I now have for 4 years already. Your agents are rude and do not know the Law.
58 replies
36 months ago
AVOID BAD SERVICE
I placed my order on the 28th and pargo collected the parcel on the 30th. I have been phoning and phoning, no movement on my parcel. No emails is being answered, and when I get an answer it is sorry we will escalate your query. Its been more than 8 days without any movement on my parcel. I am getting extremely worried.
53 replies
38 months ago
INCOMPETENT, EXTREMELY UNPROFESSIONAL OFFICE STAFF.
Nothing good to say about the admin staff of this agents. They have no client relationship and agents gets preference for properties instead of the public. Furthermore, we were served with a notice to vacate the premises even though we complied with the contract, terms and Act in order for one of the agents to move into the property. Gerhard Maartens the rental agent I, however, can give 5 stars.
0 replies
48 months ago
My parcel is missing
My parcel was delivered in Stellenbosch. The address where they should deliver is Polokwane. At least the person who accepted the parcel phoned me the frustration however now is I'm not receiving any help of when my parcel will be collected from the guy who accepted it, and I have to keep on phoning and they have stories all the time. Referring me to Polokwanes manager but the parcel is in Stellenbosch. I have 2 parcels, they' cant tell me where is the other parcel.
0 replies
55 months ago
PATHETIC CUSTOMER SERVICE. THEY NEVER COME BACK TO YOU
I am so irritated with this people. I paid R7000.00 on my account on 17/09/2021, I noticed immediately that I failed to make use of my account number as a reference. I immediately sent an email with the proof of payment, my ID number and my account reference number. When recording my account on the 22nd, it yet again was not allocated. I then send all the required documents and info again to their whatsapp line. No success. Yesterday on 29/09/2021 to my surprise, the payment is still not allocated to my account. I phone them, they advise me they have received the payment and same will be allocated to my account and they will revert back to me before the end of the day with the outstanding balance to close my account. When they want Money they immediately debit your account, but when you need assistance they take weeks to assist. They lie and say they will come back to you and they never do. It is always a mission to get hold of them, and when you do, they dont do their work as requested. We have to pay High interest and admin fees for people who are not doing their work and they just lie about coming back to you. I am extremely disappointed and irritated with the customer care, you should do something about this pathetic service you are providing.
53 replies
60 months ago
Bad service
I have been struggling so much to get feedback on my fathers death benefit claim. First they get confused with two different applications, and tell me my father was married. Which he was not which caused great confusion. thereafter, When I phone for follow up with MIFA, the line is temporarily unavailable and when you hold you hold for 4 hours just to be transferred to someone else and the line gets cut off at the end of the day. I need to speak to Romano Adriaanse, I even sent him emails with no avail.
0 replies
60 months ago
TERRIBLE AND RUDE CUSTOMER SERVICE
I have phoned and sent whatsapps regarding my account. My account shows that it does not exist. However, they still take their monthly payment every month. When I log into my account it says that I must finalize my application. My account was opened around 2017/2018. Do not know what I must finalize. When I phoned, the lady with whom I spoke to clearly didn't want to assist me, it seemed like it is trouble for her to resolve my issue. I cant buy, my account is blocked. When I phoned once again she got irritated and said, I told you I would phone you. Now, my question is, how long do they take to resolve queries. I pay, I am a customer but it seems like they do not care about clients. Will be closing my account.
53 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (93.33333333333333%)