LM
Lele M
Active since May 2019
23
Reviews
0
Industries
Reviews
23 reviews3 months ago
Why do I need a Telkom number to cancel a Fibre contract???
Dear Telkom I went to one of your stores to upgrade a fibre contract. The consultant told me to call 10210 using a Telkom sim card. I told her that I do not have one. She said she can get me a prepaid sim card for me to make the call. How absurd! So you only do business with people with Telkom numbers! Well, after this I decided to actually cancel my contract as I was not prepared to get a sim card just to communicate with Telkom. Guess what??? I still need to have a Telkom number in order to call 10210!!!! I went to your website with the hope of finding a "contact us" and would get an email to communicate my wish to cancel the contract. Unfortunately "Thuso" was not helpful. How does a non-Telkom numbered client cancel a contract?
0 replies
3 months ago
Why did you block my number so that I can't call the call centre???
Bathong Vodacom, are you for real??? You solve the payment allocation issue that I complained about on this platform the other day, then you block my number so that I can't call your call centre. You claim that "you detected a high call volume from my number and you have blocked it to prevent *****!" Is this a joke??? How am I supposed to cancel the contract if I can't call your call centre? I had to drive to Vodaworld just for a consultant to call the call centre in order to process the cancellation. I could have done that in the comfort of my home had you not blocked my number. I made sure I go there today, because wow!!! The blocking was enough to convince me that I needed to cancel the contract and end my relationship. Your service has been terrible to say the least. You don't even deserve the 1* rating! And by the way, I know for sure that my query was only resolved speedily because I wrote a review on this platform. Is this how you treat a customer who has had a contract with you for more than 20 years!!!! If you are able to, can you please send me a formal contract cancellation letter. Unfortunately I cannot call to request this very important document as I am blocked. I hope that I am not asking for too much. It is the least you can do considering the trouble I have gone through to cancel this contract.
168 replies
3 months ago
So you still cannot see my money more than a week since Ida Law claimed that they have transferred it?????
WOW! Vodacom and their collection agent, Ida Law sucks! It's very easy for them to escalate accounts to collection companies. However, when a client pays to settle that account, there are no systems in place to make sure that the payment is transferred to Vodacom. As we speak, I made a payment on 24 December 2025 to Ida Law, with the hope that by 2 January at the very least the money will be reflecting on my Vodacom account. Since then, I have been calling both Ida Law and Vodacom daily to find out why the money is not reflecting on my Vodacom account. I have heard different answers from the different call centre agents I had the misfortune to talk to. What's worse is that I did send Vodacom proof of payment, and they too haven't done much with this proof. In the meantime, I cannot move since I am waiting for this money to be cleared! How I wish there was someone who cared on the other side of the line!!!!!! Had I known that this will take this long to clear I would have enjoyed the festive season and made the payment at teh end of January! I have regrets on another level! Vodacom and Ida Law. Please get your houses in order. We the clients are suffering while you both don't know what is happening with your transfer mechanism!!!!!! Vodacom, I don't have any relationship with Ida Law. You need to sort out this mess! The amount of time I have spent on the phone daily trying to resolve this issue!
112 replies
3 months ago
Can you transfer my money to Vodacom PLEASE!!!!!!!!!!
WOW! Vodacom and their collection agent, Ida Law sucks! It's very easy for them to escalate accounts to collection companies. However, when a client pays to settle that account, there are no systems in place to make sure that the payment is transferred to Vodacom. As we speak, I made a payment on 24 December 2025 to Ida Law, with the hope that by 2 January at the very least the money will be reflecting on my Vodacom account. Since then, I have been calling both Ida Law and Vodacom daily to find out why the money is not reflecting on my vodacom account. I have heard different answers from the different call centre agents I had the misfortune to talk to. Had I known that this will take this long to clear I would have enjoyed the festive season and made the payment at teh end of January! I have regrets on another level! Vodacom and Ida Law. Please get your houses in order. We the clients are suffering while you both don't know what is happening with your transfer mechanism!!!!!!
0 replies
9 months ago
RCS, please pay me my money!
In April I got loan consolidation loans. Unfortunately both of them settled the RCS account, as their choice way based on my information on credit bureau. This resulted in me having a credit on my RCS account. I have asked RCS over and over again to refund me the money on my account. Almost three months later, I am still waiting. They said that in order for them to pay me back, they need a copy of my ID, my bank details (as if they don't know where they have been debiting my account from) and proof of payment (EFT). Since I did not receive any proof of payment from my creditors, I sent them my contracts stipulating the amount paid to the RCS account. Any normal human being would assume that that should suffice. Unfortunately that is not enough for RCS. I asked them if they provide their clients with EFT proof of payment after settling their accounts. They have not yet responded! If they do not provide such proof to their clients, why do they expect others to provide such???? Since the account was settled a day or two before the debit order date, they unfortunately debited my account. They have not returned that amount either. I suppose they are waiting for proof of payment from me to show that they debited my account, as clearly they don't have that information in their books! REALLY!!!!! What is worse, after numerous calls that get dropped when I answer, one of their call centre agents eventually spoke, and offered me a loan. After this treatment from them, I will never ever do business with them! Which entity can I contact to get RCS to pay me the money that I am sadly paying interest for, while they interest from it!!!
53 replies
9 months ago
Request for FICA documents 3 months after loan is approved
I app**** for a loan three months ago and it was approved. Now I am getting emails threatening to suspend my account if I don't provide FICA documents. I find this very weird as all the documents they want from me were provided at the time of applying for a loan. Why do I have to submit the same documents 3 months later???????
0 replies
22 months ago
Vodacom, bring back my money!!!!!!!!
In July last year I had an agreement to pay off a contract that was in arrears (that is used by someone else). Vodacom was taking money from me on a monthly basis. The person who was using the phone paid the arrears in January, but did not tell me. Vodacom continued to take money from me even though the arrears were settled. I knew something was wrong when the person called me with a number that was supposedly locked. I called Vodacom to ask how this person was able to call me when the number was supposedly locked. I was told an answer that did not make sense, but I did not follow up. Lo and behold, at the end of May I receive and sms that the number has been locked, again, and 2 days later I received another sms telling me that it has been unlocked. Once again I called the collection department to asked what was going on and I was told that it is impossible for that to happen, but that someone will call me with an explanation. I called again this week before they took more money from me. I found out that the account in the collection department has been closed. This only happened after I asked about the sms I received. No one is able to answer what has happened. I want to know what happened with the money that Vodacom kept on taking from my account while the arrears were settled! I am tired of calling and being taken from pillar to post!!!! No one seems to have an answer for me, but you were very quick to take my money when the arrears were settle! What happened to the money I was paying? Vodacom, please answer me!!!!!!! Bring back my money!!!!!
106 replies
24 months ago
Uber debits a pensioner's account for trips she did not take
Uber has been debiting my mother's account for trips she did not take. Unfortunately there is no place to query these transactions on the uber app.
0 replies
26 months ago
Mr Lungisani Mhlophe - thank you for excellent customer service
I spent the better part of the week calling the university trying to resolve a challenge with their online registration system. It did not help that there was no contact details provided, so one had to search for the relevant faculty to try and get help. After more than a 100 unanswered calls, I called the only number that was provided on the contact us, that was not for the faculty I was trying to engage with. I was fortunate enough to be attended to by Mr Lungisani Mhlophe. He told me that he does not work for the faculty, but he will try and assist me. Mind you, the call was after 4pm and most of the people he tried calling at the faculty had knocked off. He promised to get help for me the following morning. By 8h30 in the morning my issue was resolved (this after waiting more than a week to be attended to by the faculty concerned). He even called to check if it was indeed resolved! Talk about going above and beyond the call of duty!!! He could have easily told me that the matter does not fall in his area of responsibility. But because he understood his role he assisted. If I could, I would give you an award for best customer service! You redeemed the university after the worse customer service experience for me! I hope that the powers that be see this and acknowledge you accordingly.
0 replies
26 months ago
Online registration gone wrong!!!!!
The university expects our children to register online. When the children get stuck and they send a query it does not get attended to. At the same time, the system does not allow the student to continue with the registration until the query has been resolved. There are no contact details for students to use to get help. One has to mine some information on their website to get a telephone number that does not get attended to. Classes started today and some students are stuck trying to register! UKZN, You can do better than this!!!!!
0 replies
Review Distribution
5 Star
4 (17.391304347826086%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.3478260869565215%)
1 Star
18 (78.26086956521739%)