BK
Bevan K
Active since May 2019
23
Reviews
0
Industries
Reviews
23 reviews4 months ago
Customer service is non-existent
I received a letter from Sizwe Hosmed on 18 December 2025 that my mother's membership will be terminated on 31 January 2035. I wrote to Sizwe Hosmed on 19 December 2025 to enquire why this letter has been sent and on such short notice. I have received no absolute no response. I have been calling their call centre and you cannot get through as you wait for 30 minutes each time and nobody answers. This is absolutely pathetic service!
392 replies
4 months ago
Policies above Customer Service
I had a cellphone claim with Monitor. I constantly had to call to follow-up on my claim. An sms was sent to say claim was approved and an excess of R350 was payable. At the Foschini store, I was told the excess was R525 and the sms is incorrect. I was told I can claim up to R2999 but I could not get the Samsung phone I wanted for R2999 as promotion or discounted phones do not qualify. I also spoke to 2 staff members from Monitor who rather enforce their policies than focus on customer service. Now I am sitting with a cellphone which is not the same as the cellphone I lost.
318 replies
5 months ago
Absolutely Dishonest Service
I have been a loyal client for 7 years and have never experienced such dishonest service. I have lost count of the number of phone calls and people I have spoken to in the accounts department of ADT. ADT owes me a refund for double debit order and this is after Lavana told me it would not happen. Since 1 October 2025, I have spoken to more than 5 different people who promised that authorisation to refund me is obtained. Yesterday morning, I spoke to Mpho who said authorisation was never obtained and she would email me by close of business yesterday. I have not received any email from Mpho and no response from Chris to my email of almost 3 weeks ago. I WANT THIS DISHONEST CUSTOMER SERVICE TO END AND MY REFUND BEFORE MY NEXT DEBIT ORDER!
106 replies
6 months ago
Simply the Best Customer Service
I have been a client for almost 19 years and have received exceptional client service from Outsurance! Looking forward to 20 years of even better service
106 replies
6 months ago
Poor customer service
Good day I am really disappointed in the claims process for my scratch and dent policy. I have spoken to hoe many consultants and was given the incorrect email address regarding the claims process. Eventually after how many phone calls, a consultant gave the correct claims email address but still no response has been received. My wife has been a client for how many years and why must the claims process be so painful?
689 replies
10 months ago
No service at all
Good day I am unable to access my loyalty rewards as my debit order is not reflecting as paid. My debit order is paid every month between the 25th and 28th. The debit order which was deducted on May 27th from my bank account only reflected as paid last week. It still shows my debit order for June pending. Why is this? I have called in to Clientele Royalty and this is not resolved. When will this be resolved as I cannot access my rewards?
218 replies
17 months ago
Unacceptable
Good day My 2 prepaid meters have not been updated to KRN2 and the call centre does not answer their phones and no responses on email. Why is CitiQ not addressing this urgent issue 3 days before the deadline!!!!
112 replies
18 months ago
Absolutely pathetic
I am absolutely regretting taking out this policy with Bidvest Tyre insurance. The claims process is absolutely painful to say the least. 2 weeks into the claims process and I am asked to resubmit pictures which I sent in the very first email. I must provide proof of who removed my tyre from my vehicle! I used Supa Quick, paid upfront for my replacement tyres and now that I must claim from Bidvest, they want another quotation from Tiger Wheel or Tyre Mart It's truly pathetic service!
53 replies
19 months ago
Very Disappointed
I have been a loyal client for over 20 years since I opened my Totalsports account. Since last year May 2023, I have been asking TFG why they are adding my monthly dental plan and part of my cellphone insurance installments to my 12 month interest bearing account and charging interest. I have always been informed everytime I call the call centre that this will be resolved and every month I receive my statement, part of the cellphone insurance and dental plan installments is deducted from my 12 month interest bearing payment plan and interest is also deducted! I always use my 6 month interest free plan to purchase. When will this be corrected and all the interest be refunded to me?
0 replies
20 months ago
Pathetic customer service
I have taken a contract with Bidvest Tyre insurance. Process was quick. I did the vehicle inspection at Glasfit on Monday. I received the contract on email but I have contacted Bidvest and you wait a long time before the receptionist answers the phone. I get transfered to the relevant department and after holding for a long time, the receptionist says that they are very busy and will return my call. My first debit order has not yet been deducted and this is the service I receive already 😡 I have emailed as well and after 2 days no response!!! What happens when I have a valid claim? Is this Bidvests version of customer service?
371 replies
Review Distribution
5 Star
3 (13.043478260869565%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (8.695652173913043%)
1 Star
18 (78.26086956521739%)