JG
Julian G
Active since Jun 2019
9
Reviews
0
Industries
Reviews
9 reviews28 months ago
Top Notch Service from Dineo - Momentum Insure
I had an amazing experience with this company particularly with claims consultant - Dineo Samore ! The customer service was top-notch, and the product exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service.
129 replies
46 months ago
Regret my Benz purchase
So we have a challenge with Mercedes - my car is booked in and awaiting parts. In the mean time I was told that I would get a courtesy car so that I am mobile. I have been waiting now over 2 days for the call from the care hire company to receive not the car but their terms and conditions. Each time i call Mercedes i get told i am part of the list and there is a HUGE backlog that they need to see to first. So as Mercedes Benz South Africa you have just one service provider for courtesy cars? My other car is a BMW and BMW South Africa has never provided a slack service like this.
0 replies
46 months ago
Regret buying a Mercedes-Benz (lack of customer service)
So we have a challenge with Mercedes - my car is booked in and awaiting parts. In the mean time I was told that I would get a courtesy car so that I am mobile. I have been waiting now over 2 days for the call from the care hire company to receive not the car but their terms and conditions. Each time i call Mercedes i get told i am part of the list and there is a HUGE backlog that they need to see to first. So as Mercedes Benz South Africa you have just one service provider for courtesy cars? My other car is a BMW and BMW South Africa has never provided a slack service like this.
0 replies
49 months ago
Pathetic Liars and Incompetent Staff
I ran out of data bundles - got onto my TELKOM APP and bought 10GB's. Got an SMS as well as an email from Telkom confirming my purchase however my sim was never recharged. Called telkom and was on the phone for over and hour and STILL NO DATA . I asked for a refund and was told SORRY telkom does not do refunds. So yeah TELKOM robbed me of R149.00
0 replies
50 months ago
DONT USE THE COURIER GUY as there is NO GURANTEE that your parcel will be delivered.
What a farce. I sent a parcel on the 27/01/22 and over a month later STILL no proof of delivery has been uploaded on their system. The call centre claims an SMS has been sent to the recipient. Funny part is that the recipient's number is a land line number. I ask to speak to someone at the destination office - i get given a cell number that goes onto voicemail. i ask to speak to a manager at the PMB branch and get given a cell number that also goes on voicemail. DONT USE THE COURIER GUY as there is NO GURANTEE that your parcel will be delivered.
0 replies
50 months ago
DON'T SETTLE for THE UNLIMITED Scratch & Dent Policy
Scratch and Dent Policies are always nice to have just in case you have a scratch or a dent and you want a quick repair rather than using you comprehensive policy. I thought I had found the best in the business - The Unlimited backed by @ M-Sure Financial Services, however it did not take too long for them to prove me wrong with their incompetency, unprofessional staff, and NON existent team leaders and management. HERE IS MY STORY... 1) I get told on DAY 1 my claim is received and within 48 hours i would have a response. 2) Called on Day 2 to confirm all is in order only to be told that they JUST received my claim and that a claim takes 7 to 14 days to process 3) I reassure the agent that I was told otherwise and to please assist 4) I leave a day and call call on Day 4 - Mr G your claim is approved however i got to wait till 1pm to get the email confirmation. That confirmation did not come 5) I call on Day 5 and told the same and that by Friday afternoon for certain i will get confirmation. Did not happen - asked to speak to a team leader or supervisor - none available 6) I call after the weekend and get put on hold for 21 minutes (Monday morning) then get put through to M-Sure who are the assessors to see how far my claim is i tell my story all over again - and then get told that she is not allowed to give me feed back and that she will put me through the Unlimited. I wait AGAIN another 7 minutes and get a brand new agent. I tell my story AGAIN. And at this stage get told that my claim is DECLINED as the UNLIMITED does not pay for the repair of cracked paint. I explain to the agent that the side sill is plastic and that a jack was placed on the side sill rather the jack point to lift the car and that the cracked paint which is less that 10cm was caused through pressure been put on the plastic. this is a quick fix as the sill will be sanded down and that area sprayed - within the pricing of my policy. I was told i understand by the agent and that by 10am i will get a response from the assessment team. Its past 12 and still no call. So i call i speak to another agent explain my story again and then get put to M sure again. M sure tell me that they dont speak to clients and i am back with The Unlimited. I get told why my claim was declined and that i can resubmit a new claim for a reassessment. Can i speak to a senior as this is plastic part and that pressure was applied thats why the paint crack. No senior available. i was told by this agent now that yes they understand how this is caused but still i must resubmit. Please can you send me the decline letter please agent? Sure. and 3 hours later still NO RESPONSE USE COMPANIES WHO UNDERSTAND PAINT AND SCRATCH AND DENT SCENARIOS - the Unlimited sucks and are clueless.
212 replies
69 months ago
Terrible CUSTOMER service from MAKRO
WHAT SHODDY CUSTOMER SERVICE is displayed by MAKRO. My particular experience is on Makro Pietermaritzburg. I purchased a DELL Laptop which gave me problems the second week I had it. Took it into Makro and was told that I just need to press F12 on startup and it will work again. Into week 3 and same problem. I took it in and waited 3 hours in the store as Makro's own service provider PINICLE could not help them and was told to call various "others". To add to my woes DELL confirms that the warrantee on the machine expired some 3 months ago. WHY IS MAKRO SELLING STOCK OUR OF WARRANTY? I eventually left my laptop in store and left as this "show" performed by Makro was becoming frustrating. Each manager I spoke to is more concerned that "a process" is followed an NO regard to "CUSTOMER SERVICE". I was told that in 10 days should I not get my laptop back I will receive a credit. 10 days have come and gone and no the story is 10 days if it can be fixed it will be fixed. Processed and COVID-19 seems to be the best excuse MAKRO can give for their TERRIBLE SERVICE. I cant even add the word to "customer" to their service. DON'T BUY ELECTRONIC DEVICES FROM MAKRO
53 replies
78 months ago
DONT BUY FROM EBUCKS - FNB EBUCKS IS A WASTE
What a WASTE of a business - FNB EBUCKS sucks on ALL levels. This is the second purchase made via ebucks which came delivered DAMAGED and NO ONE IN THE CALL CENTRE CAN CALL TO GET THIS REPLACED. Item was delivered DAMAGED on Tuesday 26/11 and I immediately called and was told within 24 hours someone will call. Today 29/11 and still no call. I will never buy ANY appliance from Ebucks and encourage the rest of South Africa - DONT BUY FROM THE EBUCKS SHOP.
210 replies
83 months ago
Terrible Service from FNB Rewards "ebucks" -DON'T BE DUPED
Wass really impressed by the efficient transaction on the ebucks site. But all went wrong when they delivered a damaged item, and after speaking to Bongiwe, then a Chad, then a Nerissa, then a Emelda all promising that my item will be replaced I am still waiting a week later. From their responses, they cant dial out - they can only transfer calls. they is apparently NO supervisors or management working too as the agents are the only ones we are to speak to. DONT BUY FROM THE EBUCKS SHOP.
56 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
8 (88.88888888888889%)