MZ
Mokgadi Z
Active since Jun 2019
12
Reviews
0
Industries
Reviews
12 reviews62 months ago
Unpleasant experience - VW POLOKWANE
Good day, I booked a service with the above noted dealership for yesterday, 5th March 2021 and I dropped my car off in the morning. The service consultant was very helpful as usual, however I experienced so many problems during the day with the dealership 1. My car was dropped off at 7.00am and I explained that I have a new service plan and was assured that even though the co. I have a plan with is challenging to work with, they will sort authorization out. The shuttle only left the dealership premises after 8.00am and I was late for work already which I'm accustomed to on service days. 2. During the day I received a call from the dealership that they are struggling with the service plan company. I had to jump in and get authorization done by helping the dealership by calling the service plan company. I was on duty and I left work to assist as I needed my car serviced. That time was around lunch time and it was getting late. 3. I also got another call from the dealership just after lunch requesting that I get picked up by the shuttle at that time so I can go and wait at the dealership while they are getting authorization and servicing my car as the dealership doesn't collect people from my suburb later on. I had to explain that I'm at work and can't just leave work and go sit there. I'm a widow and don't have anyone who can pick me up later. This was very stressful as I felt left out. 4. Later on I received a call from a person I have not spoken to before, a man who was having a conversation with the another man on the other side at the same time. He mentioned that authorization has eventually been done. When I asked him what time I will be picked up, he asked the other guy on the other side who said at 17.00 and they both laughed at me. I was left hanging while they made fun of me, until I hung up and called again. I asked the guy why they are laughing at me, he said he was not talking to me but to the other guy. I told him that was very unprofessional and he didn't apologize. 5. The shuttle collected me at 16.00 and the driver seemed angry the whole way and was rushing through the traffic in an unpleasant, I was even holding on to the car seat that I don't lose balance. 6. We arrived at the dealership and got very nice and professional assistance from the service consultant. She then handed the car to me after showing me around and wished me a safe drive. When I tried to start the car, it didn't go on. It's a Friday afternoon and the dealership is about to close. My service consultant called the people who worked on my car, who explained that all was well when they parked the car. My car had to be push started in the dealership premises to get it started, and this was just too much for me. I broke down and cried 6. The service consultant was very helpful and sympathetic at all times. The guys who push started my car gave me the breakdown numbers for in case I get stuck on the way. This was a bit helpful, but I asked myself if they couldn't do more to give me peace of mind after the annual service. I drove home in tears thinking what if I get stuck. 7. Today I checked the service book and found that no record of yesterday's service were noted in the service book. No slip with details of what was done on my car was provided. I find all these very unpleasant and I wonder where will I take my car through for service next year if I was made to feel this way. I wish and hope that the above mistakes be rectified. Kind regards,
0 replies
74 months ago
Is Netflix down?
Good day, We're not able to view Netflix for 3 days now. We contacted them and they referred us to our internet service provider. We're abe to view other things except for Netflix. We left numerous messages on their website and we still didn't get our problem resolved. Please assist. Thank you
0 replies
77 months ago
Worst service ever received!
Good evening, I have just received the worst service from your branch in Bochum. I ordered the double large box and asked for one of the pizzas to be chicken feta mayo, and both me and my daughter were made to feel like the stupidest customers in the world. They said that they have never seen this pizza under the double menu. All the ladies who were at the front started making fun of us while we were there. I asked them why are we being discussed, they couldn't give a definite answer. I explained to them that they were making us feel very uncomfortable and stupid, and asked them why they couldn't assist us if we made a mistake. We paid and left for the bank and when we got back, more sarcastic comments were thrown at us. We ignored them and collected the order and left. I will have to pick up a lot of courage to go to any Roman's pizza in the future. Regards Mokgadi Zitha 0827204272 Sent from my Huawei phone
61 replies
77 months ago
CBS POLOKWANE
Good day, Please note that I got my brakes replaced by your Polokwane branch on 30.12.2019 Immediately after collecting the vehicle I noticed unfamiliar sounds coming from the engine where I called the branch. They asked me to bring the vehicle back - and as they were about to close, they only inspected it at the pavement. Both me and their staff members drove the car around for them to hear the sounds. After about 30 minutes I was told to take the vehicle and listen to it over the weekend. I have been noticing the sounds especially when I go offroad. Some of the staff members argued that they couldn’t hear any sounds coming from the engine. Yesterday I took the car to VW for full inspection, where I was told that a Brake Lining Pin was not fitted on the brakes/pads when the brakes were replaced. I have documents to support that. I contacted the local office and explained the situation - I didn't get an apology or sympathy from them for this life threatening mistake. They asked me to bring the vehicle in today where I told them I don't have the time as I spent more time out of the office taking the car to VW yesterday. They asked me what time I start at work, and that they will collect the car at 8.00 this morning. At 9 they didn't pitch yet, where I called them again, and again no apology and was told that they will fetch the car around 9 or 10. It's 10.32, no calls from them and they didn't pitch and I will need to travel this weekend, which is impossible with the car in this condition. I find this very disrespectful to paying clients and it’s putting me in a very difficult and uncomfortable situation. I need your intervention. Regards Mokgadi Zitha 0827204272 Please consider the environment before printing this e-mail. An Old Mutual Insure Staff Innovation initiative. By receiving, reading or acting upon this email you will automatically be bound by the terms of the Email Legal Notice which can be viewed at https://www.oldmutual.co.za/insure/about-us/old-mutual-insure-email-disclaimer or send a blank email to disclaimer@ominsure.co.za to obtain a copy. Old Mutual Insure Limited is an Authorised Financial Services Provider. Show quoted text Show quoted text
0 replies
78 months ago
Paid for A courier service no parcel!!!!
Please refer to the past Review I have made about this company, and note that I still have not received my parcel or even a mere telephone call making delivery arrangements after their numerous empty promises. I have paid for services I didn't get. I'm so DISAPPOINTED!!!!
0 replies
79 months ago
Parcel not delivered
Good day, An urgent document was sent to me from Nelspruit to Polokwane yesterday. When the courier got to my gate I had gone out to the hair salon at the time. I asked the security to let them in to drop the document off at my apartment, but the driver left as they are not allowed to leave a parcel without a signature. I got back 20 minutes later and I called their head office who directed me to their local office at 0827883987. The number rang several times without being answered. Eventually the gentleman who answered the phone promised me that he'll ask the driver to turn back. That was before 12 midday. Around 3pm no delivery was made yet. I called the gentleman again and explained to him that I'm not home next week and it's important that I receive the document today and again he promised that I will receive it today. I waited until after 5 to give them time, tried calling again and there was no answer. I paid the courier so that I can get the document on time. Yes they came, but I was not going to sit around the whole day waiting for them as they don't give time arrangements. My worry is that if they are not working tomorrow I might struggle to get it as there will be no one at home next week. Please help me out.
0 replies
80 months ago
Thank you Mr Mark Heidmann!
After the problem my daughter had at college, I received great assistance from the principal at their Braamfontein branch, Mr Mark Heidmann. I wish all their staff members were the same. Thank Mr Mark Heidmann, you are an asset to the college. Both me and my daughter feel way better about the problem the problem we have had and appreciate your help. Warm regards Mokgadi
105 replies
81 months ago
Ok furniture services.
My elderly sister who does odd jobs to make a living, saved up cash to buy a kitchen unit from OK store in Boksburg East. The item was delivered in Bochum Limpopo on 02 August 2019. The item was received by family members on my sister's behalf as she's based in Gauteng. After the delivery it was noticed that the one handle is missing. My sister contacted the Boksburg east store, salesperson name Nomsa and she was told that the person who received the unit was wrong in not asking the delivery people to assemble everything in front of her. My sister called me yesterday very sad about the issue as now her long awaited unit does not meet her expectations. I called the Boksburg branch, there was no answer. I called the Bochum branch, Katlego answered the phone and was very unprofessional and rude. He did not listen to my problem and was yelling at me all the time telling me that he has told my family to talk to the Boksburg branch. I tried the OK complaints line and customer care lines without luck. How much more money and time must we waste on a mere kitchen unit handle? Please assist. Thank you.
0 replies
81 months ago
Complaint about a lecturer!
My email to Rosebank college - my child has the right to education!!! ---------- Forwarded message --------- From: Mokgadi Zitha <mzitha59@gmail.com> Date: Wed, 21 Aug 2019, 18:09 Subject: Complant regarding your Lecturer Lerato Entrepreneurship and WIL lecturer To: <jbrondayi@rosebankcollege.co.za> Dear Sir, I am a parent for 1 of your current students. My daughter and most of her fellow students feel that they are being abused by one of your new female lecturers. The manner in which she treats them and communicate with them is sickening. They have to study under emotionally straining conditions and I, as a parent will not accept this. The following is a few examples: -she always make rude nasty sarcastic comments hidden under jokes. -she is always rude towards students to an extent that they are scared to ask questions. - she claims she doesn't want students to work with friends, but it seems like only certain friends are being victimized because other people are paired with one or two of their friends. But she made sure that my daughter's group is split up because of her insecurities. Why is this? -she threatens my daughter's friend by kicking her out of the class because she alleges that she was talking and she wasn't even talking, the whole class was surprised. - she claims they are not even allowed to change groups even though group members are not willing to work and says they will fail if they are not doing anything. - she's hard to approach with issues that one may have, because she is rude most of the time and students are scared to fall victim. I chose to place my daughter with a private institution, your college, so that she can get quality education, not to be victimized. My daughter had tragedies in her life which left her scarred for life, and I will not let this woman drive her to depression and rob her of her future. For the past two weeks I had to comfort and council her through tears, but with today's incident, I feel that it's too much. THIS WILL STOP!!!! Should I not get response before the end of business day tomorrow, 22ND AUGUST 2019, I will have no option but to place my complaint on all available public platforms and report the institution plus the lecturer to all relevant bodies in the education sector. And please advise your Lecturer that should she even try to victimize these students any further, I will remove my child from your college and demand full refund of the fees . My fees are paid in full. Please make sure that this matter is urgently addressed and I want a written apology from the relevant person. Regards Show quoted text Show quoted text
105 replies
81 months ago
Thank you Vodacom SA and Lerato Masokameng...
I would like to share the best customer experience I had at Vodacom Mall of the North Limpopo this past weekend. A lady by the name of Lerato Masokameng was so professional, well informed, patient and had a smile on her face all the time. She's an assett for Vodacom to keep. Thank you Vodacom SA and Lerato for the best service ever. I ended up purchasing a device after that experience. Well done guys!!!
0 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
1 (8.333333333333334%)
3 Star
1 (8.333333333333334%)
2 Star
0 (0%)
1 Star
9 (75%)