SN
Sharmlen N
Active since Mar 2009
10
Reviews
0
Industries
Reviews
10 reviews12 months ago
Poor administration and customer service from Cooper College
My son has left the school last year . We had been paying his fees in advance and provided the school with the required notice when he was leaving. I am still receiving statements from the school for outstanding fees which is incorrect. I have spoken to the admin at the school but nothing has been done to rectify this and I have not received any communication in this regard since my call. I do not get responses to my e-mails to Bronwyn or Jessica in order to have this resolved.
0 replies
24 months ago
No response to online banking error
It is month end and a day after pay day and we are unable to access the banking app on my mobile or my laptop, Tried multiple networks and devices but still no luck. doesn't seem to be a real urgency from Discovery Bank. No communication sent to clients either.
106 replies
32 months ago
Poor support from Discovery Insure
Points still not allocated correctly on active rewards . A call was logged ....ref : IPLS-29154 . No responses have been received and we are told that they will get back to us in 72 hours.... this is obviously an automated responses as we do not hear from them. The points have still not been allocated and we therefore have not received the reward. Discovery Insure support really needs to step up their game .
451 replies
77 months ago
M&B Discovery Rewards....
Try to use discovery rewards and again it does not work due to internet issues . First an issue at Northgate and the at Galleria Mall. Can M&B not afford a decent internet connection . I think that discovery and M&B should part ways as this is extremely annoying.
0 replies
77 months ago
Khanyisile Jamela
Khanyisile Jamela assisted me while I waited for my tracking device to be fitted. She was professional and knowledgeable and managed to answer all my questions. She was eager and willing to help and made my experience an excellent one.
61 replies
89 months ago
Discovery Active Rewards stealing from clients with Unclear Active Rewards messages
Discovery Active Rewards is poorly administered. I received a message that one of my diamonds was expiring this week. I tried to retrieve the Cape Union voucher and received errors. So I figured I would try this morning again only to find that the one that was going to expire this week was gone. Discovery now sends me a response to say the reward expired yesterday so sorry for me..... Bunch of thieves. We work out hard for these and they cheat people out of stuff with their ambiguities and inconsistencies. Why doesn't the expiry message include the date of expiry. I assumed that I had until Friday to use this as the message states the reward would expire this week . Without a date this week is not a clear indication....Really disappointing.
0 replies
129 months ago
Proof of purchase
My Samsung Galaxy S4 was recently damaged. I took the phone into the service centre on William Nicol drive and was advised that the phone is out of warranty and that if I could bring in the proof of purchase they could apply for a warranty extension. Considering the phone is almost two years old and it had been ordered telephonically, I could not find any of the original documents and am not even sure if it was sent to me when the phone was delivered. I requested a proof of purchase from CellC who supplied the phone on contract. They sent me a letter of confirmation with the date the contract was started as well as the IMEI number of the phone. Samsung advised that this was not good enough. I went back to CellC and they provided me with a re-print of the contract which I forwarded to Samsung. Unfortunatley the IMEI number was not on the re-print. If you look at the re-print and the confirmation letter together , it clearly is the same device . I do not understand how a letter confirming purchase that is signed by CellC and has the phone details is not acceptable as proof as they are the suppliers of the phone. I believe this is just a way to avoid paying the claim . This Sucks....
75 replies
129 months ago
Slow response to query
Case 5090701779 was logged on Monday 07/09/2015. I requested a proof of purchase and a copy of my contract. To date I have not received anything. My phone was damaged last week and I am trying to have this repaired under the warranty but they require a proof of purchase before they can proceed. Cell C has now wasted three days. I did receive a call yesterday from a consultant that said they would mail this to me . I did not receive anything. I called in to query this yesterday around 4pm and was told I would receive a call within the hour . I am still waiting for that call. We are constantly asked to call 084140 but when you do you are transferred to every department at Cell C and eventually get cut off without any positive results. <br> <br> The service is appalling . My contract is up for renewal next month and based on the service being received I highly doubt that I will stay with Cell C.
75 replies
133 months ago
Billed even though there was a cap on my contract
I had converted my data contract to preapaid. Ref number :373058302 . This was effective in March and I was on prepaid from 01/04. I was still debited R149 which was the contract fee on 01/04 and then R288 on 04/05. I called the call centre to query the billed amounts as I had cancelled the contact and was on pre-paid. I was transferred from customer services , to accounts ,to the data department then back to accounts who told me this looks like a data charge who transferred me back to the data department only to be told they could not see anything as this was already converted to prepaid who transferred me back to accounts who then wanted me to go back to the data department when I stopped them they said log a dispute with customer services . They transferred me and the person that answered kept asking me which department I was trying to get through to. I do not understand how a contract that was capped manages to get to a value of R288 and how I get a bill when this was converted to prepaid. When I queried the capping of the contract I was told , \Read the terms and conditions and it doesn't always work"What is the point of a cap if you are not sure it will work !"""
76 replies
134 months ago
DSTV Now not useable
I have upgraded to a DSTV Explora on Sunday 12/04. To date I have not been able to use the DSTV Now site for streaming video. I have logged numerous support calls and have been contacted by different people, all who ask me to do the same thing but has absolutely no effect on the error being received. The error states that I have to be a DSTV premium PVR customer which I am. I cannot stream using my phone or laptop. The error message is the same. Surely this cannot be a difficult issue to resolve and it is almost a full week now.
76 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (50%)
1 Star
4 (40%)