CH
Carien H
Active since Jun 2019
24
Reviews
0
Industries
Reviews
24 reviews7 months ago
Absolutely ********** Service
I have been struggling for a week to get them to send me my invoices for the past year as I need to submit this for sars efiling. I cannot download them off of their website as they moved to a new server so I have to go through customer care who keeps escalating. first agent said 24 - 48 hours and now its been a week. When I asked for a supervisor or manager to assist me they said they are not allowed to do that. The service is absolutely shocking and non existent!
0 replies
19 months ago
No service
I logged a complaint two weeks ago regarding FNB. I got a reply saying someone will contact me within 5 business days and got an email saying that a message will be sent on my banking app within 24/48 hours. To date I have not received any feedback whatsoever. No help, nothing.
53 replies
19 months ago
Appaling service!!
Received the worst service from FNB. Closed my business account in July 2024. I was in need of statements because FNB did not email my the statement from august 2023 until July 2024. I chatted with a customer care consultant who advised me that it will cost R52 for the statements. Then I got cut off. Next day I tried again a different consultant said it will be R21. I asked for a total and then she said R21 per statement of debited from a business account or R52 if debited from a personal account per statement. Then the consultant disappeared again. I got rerouted to someone else after 30 minutes of waiting for an answer. The issue lies with fnb who stopped sending my statements on mail and now wants to charge me R600 to get my statements again. I cannot download this myself because the account is closed. How is this even fair? Absolutely appalling!!!
106 replies
28 months ago
Pathethic service
I requested a settlement to pay off my car, got the settlement quote and paid it. Contacted wesbank and they informed me that if I pay another R300 they will do the natis forms for me and deliver it to my house. I paid and sent through the requested documents. Few days later I received my natis documents but saw that my surname was wrong. I contacted them and they said they will collect the natis documents and fix the error, after the customer care consultant firstly told me I must do it myself and go to the license department. I told her I paid for this service and they need to rectify. The collected the docs. Weeks went by. I phoned again and then the consultant said that they cannot rectify it because it is the license departments details that is pulling through on their system. He then informed me I need to either come and collect the natis documents ( unfixed) or I must oay R70 so that they can deliver it. i paid the R70 and its been 3 weeks and no body has delivered the docs. Sent emails and no one is responding. This is by far the worst experience and I will never again finance anything with wesbank nevermind recommend them to anyone. Absolutely pathertic service and after customer care. What a joke.
200 replies
29 months ago
The worst
Bought two items which was delivered on the same day. Both items was return as it was so flimsy and did not meet expectations. The returns were collected the next day. Now takealot has declined the refund for both returns without an explanation. These items were not used at all. I did not even receive feedback as to why the returns are declined. Absolutely horrible service
0 replies
48 months ago
Incompetent
I have been struggling with FNB just to change a simple surname on my profile after I got married. Initial request was sent December 2021 by which the consultant told me my new surname has been updated, but to this day when I make payment my old surname appears on my Proofs. I have asked FNB twice to check this but each time I have to go through the same process by sending my Marriage certificate. Cannot believe it is so hard to just change a surname? I am super annoyed that this is such a difficult thing to update.
74 replies
63 months ago
Worst call centre
Phoned FNB regarding a Business account this morning it took 20 mins for agent to answer just to keep quiet and not say a word while i can hear them scuffling around. Had to phone again which took another 20 minutes. The new agent sounded like he didn't want to help me, was very unfriendly also. This is very disappointing being treated in such a manner. I could have saved an hour of my life as well as money for the call because that didn't help me at all.
122 replies
64 months ago
a Disgusting Waiting game.
The worst service or lack thereof. My mother in law has been waiting for 4 months for her pension to pay out from Alexander Forbes. 4 months with no income and no communication from Alexander Forbes whatsoever. She being a nurse for 30 years finally being able to rest but now having to worry about money is not right. You are eager to get the money whilst people are working but it seems that as soon as it is time to pay out there is absolutely no regard to the elderly.
117 replies
Review Distribution
5 Star
7 (29.166666666666668%)
4 Star
1 (4.166666666666667%)
3 Star
0 (0%)
2 Star
1 (4.166666666666667%)
1 Star
15 (62.5%)