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Nomathemba S
Active since Jul 2019
8
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8 reviews2 months ago
Wimpy – Hallmark Centre, Pretoria Central – Review
I am writing to report a very poor and unacceptable experience at the Wimpy in Hallmark Centre, Pretoria Central, today, 6 February 2026, between approximately 12:00 and 13:00. My friend and I arrived at 12:00. It was an extremely hot day. My friend wanted ice cream and I wanted sparkling water, but there was no ice cream, no water, no juice, and no cappuccino available essentially nothing, except filtered cool drinks. This was already very disappointing given the weather. We both ordered meals that came with a leg and sides. We only received our food at around 13:30, which is an unreasonably long wait. When the food finally arrived, it was extremely dry and unpleasant to eat. When I raised my concerns with the manager on duty (a coloured lady), her response was shocking. Instead of apologizing or trying to assist, she was rude, dismissive, and told me to “suck it up,” while still insisting that I pay. Her attitude was completely inappropriate for someone in a managerial position. We also overheard her making remarks about myself and my friend to other staff members while we were still seated in the restaurant, which felt disrespectful and highly unprofessional. The waiters tried their best, but the manager’s behavior ruined the entire experience. This was one of the worst dining experiences I have ever had, and this branch urgently needs to address its management and customer service standards.
0 replies
3 months ago
Great experience
I had an amazing experience traveling with this travel agency from 19–21 December. I traveled with my mom and my baby sister, and this was our first time in Mozambique. Overall, it was a beautiful and memorable experience. I would like to give special recognition to Bra Kenny, our transport driver. I honestly give him 100/10. He was not just a driver but also acted as our tour guide, since we did not have one on the bus. He drove extremely well, explained things along the way, checked in on everyone, asked about comfort and toilet breaks, and made the journey smooth and enjoyable. He truly deserves his flowers. The border process was smooth, check-in was well managed, and everything on that side went well. However, I did experience an issue with room arrangements, especially for solo travelers. We were clearly informed to indicate whether we were traveling solo or as a couple, which we did. Despite this, one of us was required to share a double bed with a stranger we had just met, even after requesting separate beds. I feel strongly that solo travelers should, at the very least, be placed in rooms with two single beds. Sharing a bed with someone you don’t know, who may have different beliefs or boundaries, is uncomfortable and unnecessary. Please consider improving this going forward. The hotel itself was beautiful, clean, and well located. However, the breakfast was extremely disappointing. I honestly give it 0/100. There was very limited food, little to no protein, very little starch, and items often ran out. Compared to what was advertised and shown in videos, the breakfast was far below expectation. This is something that really needs improvement. Regarding activities, while they were enjoyable, I feel that the group size was too large for what could be properly accommodated. For example, the boat cruise was underwhelming compared to what was advertised on social media. Food and drinks were very limited, with only a few bottles of champagne and no cakes as shown in promotional content. We also waited for almost two hours in a crowded, uncomfortable bus, which could have been avoided with better planning. I would strongly suggest that the agency limits group numbers, especially during peak season, so that everyone can fully enjoy the experience. At times, we didn’t have clear guidance, and if it weren’t for Bra Kenny, we would not have known what to do. That said, the people were a vibe, the hosts were friendly and energetic, and they really tried to keep the mood up. Ponta was absolutely amazing I give it 100/100. The beach, massages, nightlife, people, and overall vibe were unforgettable. I would also suggest considering South Beach for group dinners in the future. It’s affordable, beautiful, and in my opinion would have been a better experience than Istanbul, which felt a bit overrated. Overall, it was a great experience, and I truly appreciate the effort put into the trip. With improvements in solo traveler accommodation, breakfast quality, and group size management, this would be an exceptional travel experience. Thank you so much I will definitely be traveling with you again this December.
0 replies
21 months ago
Don’t care about customers!!
The people at Debonairs Phillip Nel park have no care for customers this is my third encounter now where I placed an order and it never gets delivered no communication what so ever . When you call the number provided they tell you they will escalate it and get back to you. Which they never do as we speak now I called them 30 mins ago with no one bothered to call me back. My order is almost am hour late the last time it was 2 hours late they wanted to deliver at 21:45 when I placed the order at 19:00. I used to order from them a lot because they provided quality service now they just don’t care
56 replies
42 months ago
Worst experience, rude staff
Worse experience from debonairs in Phillip nel Pretoria west. I made a order the driver called whist at the shop that he will be at my place in 15minutes. I waited +-40minutes for the food, when it did come it was cold and was sqashed to one corner. I showed the driver and told him of how unhappy I was of my order. I Than called the shop the lady that I spoke to transferred me to another lady who spoke so rudly to me. She told me why am I calling her if I received my order, the most rudest untrained individual. I asked her name she refused to give me her name and hanged up. I called again and asked for the manager again I was transferred to her, to told me where to get off I asked her name 7times she asked me what do I want with her name and banged the phone on my ear. I called for the third time now and spoke to a male this tome around, who said he was the manager. I explained everything that happened. He asked me who I spoke to, (how was I to know??). He took my details and said he will call me back after investigation. He called after 10 minutes to confirm my order and said he is still doing investigation. No one has bothered to apologize nothing. My kids ate pizza that was horrible. I am truly disappointed. PHILIPNEL PARK usually delivers best service today I am beyond furious. Mostly because of the cold food , waiting outside for 45minutes. But the worst is the lady that spoke rudly and has 0% training doesn't know how to speak to customers. Rude individual.
0 replies
44 months ago
DSTV SCAMMING CUSTOMERS NOW
Dstv disconnected my subscription on the 2nd this month. I Than went on my statement to view whats going on. They had added showmax on my account. The details showing for adress , email and cellphone on my statement was not mine. I called in spoke to Nonhlanhla which she transferred me to Thomas which said that it was an error from their side because all my details were different from mine. E.g adress was from Evander and am in Pretoria. The cellphone number was 07888..... while mine is 076 ..... even the email adress was of someone elese. She apologized and changed my details claiming that another clients details were added on my name hence the subscription is showing on their side she said my account will be solved 4 days later my account was closed again I called in fir a good 45 minutes. My service were reconnected again and they apologized they still fixing my account. 4days later which is today my account is disconnted i called and spoke to Anthia which she told me her team leader told her she does not believe what am saying and I must pay the amount requested. I don't know what scam DSTV is running but this is not the way to treat paying customers that have never even missed payment. My customer number 15388628 my cellphone number 0762361014. Fix this
402 replies
54 months ago
Pay student allowance
Good day when will the payments of allowance for Tshwane south college N4 be made. My sister Can't write exams shes extremely hungry landlords are chasing them out of the rented accommodation. On the nsfas it on payment since August but no payment has ever been made 😭😭😭 its really sad. And inbox is not being attended to 💔 You answer me in the comment section to inbox you yet you don't even respond it's been months sending inbox and no one responds. I guess it just for show on the comment section. Release student allowance My number 0762361014 I know no one will call because Nsfas doesn't care about the health of student's
0 replies
66 months ago
Very very bad service from pulse living in Pretoria
I am very disappointed and angry at this point about how pulse living is handling it's ex tenants. I moved out end of April 2020. With the lockdown in place I was told I was going to receive my final statement which only included the water bill which shows it was (R320) for that month, cleaner fee of R250 and inspection fee of R130. Meaning I was expecting a balance of +- R700 because they water bill was not a fixed amount depends on how you use it. So the company never communicate anything to me no email no sma nothing until they sent me an SMS saying I owe R2887. If I don't pay this is 20 days my account will be sent to credit bureaus. This was the first and only SMS they sent me after I moved out this was on the 12 October 2020 at 16:10. I immediately called the number that was provided in SMS questioning what this amount was for. I was then referred to send an email to query because the lady who handled the accounts didn't understand what this amount was for. After 3dayz they responded the email saying this was for "paint" and the charges I was charged for not paying my balance since April so the interest accumulated. They is a whole email conversation where I ask proof of these charges till today no one is responding me. It's almost over a month with no direct communication of what the R2887 amount is for , they keep mentioning people who should respond to me explaining what the amount is for till today I am waiting . They are not responding my emails anymore since last of last week friday. Can you please assist I don't know who to contact to get help anymore. I am really upset about how they treat they ex tenants.
56 replies
83 months ago
Lies after lies unethical
We having the worst experience at Sanlam ,my fiancé made a claim in January 2018 , where after a month of no feedback we went to the branch to enquire what was the hold up. The told us of an outstanding document that was required from high court. Fast forward to this year. On June 27 a letter from the high court that was missing was submitted at the local branch in Pretoria CBD. The consultant said a specialist would call by Wednesday 29 . But no call. We had to call to follow up where we got no answers. On Tuesday 2July we went back to the branch , where we found out that the matter was never escalated to begin with. The matter was only then escalated to the specialist who goes by the name emelita I think. Who later gave my fiancé a call around 1pm on the same day. She concluded by saying she would sent a letter that he would have to take to the high court so they can make the letter of authority which was the only thing that they say was blocking the payment to be made. Emelita Adonise the specialist said she would send the letter on the same day or the following day in the morning sinces it was already late, mind you it was just after 1pm. So the letter was never sent on the second July. My fiance called the call center more than 5 time on Wednesday the 3rd of July where the consultant said they , the spoke to emelita and she said the letter would be sent before end of business day. The last call we made was around 15:00 where the consultant John vermeln gave assures that the letter would be sent before end of business day 3July 2019. No email was sent till today the 4July . I am very disappointed in Sanlam , it's dragging and unethical.
408 replies
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