Active since Mar 2009
41
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0
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Reviews
41 reviews2 months ago
You can do so much better Woolworths!!
What a wasted morning calling Woolworths in Stellenbosch to find a dress I wanted. Two phone calls, 7 minutes waiting for them to find the dress on the floor, only to be told they could not hold it for me, even for the 20 minutes it would take me to get down there from Somerset West. So absolutely resolute and inflexible for a company that prides itself on customer service. To add insult to injury, a few minutes later I got a callback from who I assume is a manager to further explain why they cannot help me on it and what their policy is. Please don’t throw the policy book at me. Delight me by saying you will give me 20 minutes grace to get there despite your policy! You can do so much better Woolworths!
0 replies
3 months ago
Beyond bad customer service
I am trying to sort out a business claim and have made several calls to Dial Direct Business, I spoke to Thabiso and Wanasile, and was promised an email with an update and the repairer’s details and still nothing. Dial Direct Business service is beyond shocking and non existent! I cannot even get hold of a supervisor to escalate this matter to.
168 replies
4 months ago
Absolutely shocking service from Makro.
I placed an online order and when the invoice arrived, my phone number was incorrect. What should have been a simple correction turned into a nightmare. I tried everything — emails, countless calls to customer service, and even their completely useless WhatsApp chat — and not a single person could fix my phone number. Because Makro failed to do something as basic as updating my contact details, the courier hasn’t been able to reach me, and I still haven’t received my order. To make matters worse, their *********** call centre refuses to cancel the order, despite the issue being entirely on their side. I’ve repeatedly asked for the matter to be escalated, and yet nothing has been resolved. This is unacceptable and incredibly frustrating. For reference, the order is 1VKBQ. Makro, do better.
53 replies
6 months ago
Impossible to redeem my hard earned Voda Points
I received an sms to say I have Voda points expiring soon. I called Vodacom’s call centre to ask how to redeem them and was told to download the Vodapay app, but it is not available in the USA Apple app store (which is what my phone is linked to). Now what do I do to redeem my hard earned points? And how can I prevent my Voda points (5288 points) from expiring shortly. How do I know the link I was sent with the sms is not *****?
318 replies
6 months ago
Best vineyard in the Cape
This winery is the Cape's best kept secret (not for long). They are amazing, their attention to detail, top class attentive service, all their highly trained Sommeliers, exquisite setting and outstanding wines make this a winning wine farm near Stellenbosch. I highly recommend it. They operate on bookings only tho. Which means it is never overcrowded and there is no wait for your tastings.
0 replies
6 months ago
Rain customer service is non existent
I have been a customer of Rain's since its inception and its service has gone from bad to worse, you cannot speak to a real person, when you go online to their chat, it is an AI Bot that repeats the same information all the time, and when you call their online call centre (which I am convinced they have outsourced to Asia) they cannot help and are useless. No one will engage, give you a real phone number or person. I have been trying to get a refund for a double payment for two weeks now. Nada and no help from Rain. Just emails that tell me someone will be in touch, and no one ever is. Once I get my refund, I am cancelling my Rain account, they are horrible and useless!!!
636 replies
9 months ago
Stop harassing me daily!
Stop harassing me with unsolicited calls these people phone me several times daily with unsolicited calls. I have asked politely a d rudely to be take off their mailing list. Now I am reporting them to the Consumer ombudsman.
0 replies
18 months ago
Worth a visit, what a special treat
I visited this Spa recently and it was the most wonderful experience. Their attention to detail, client oriented approach and facilities were all wonderful. The treatments are not cheap for local South Africans but with it with the exceptional experience and facilities.
0 replies
18 months ago
Unhelpful and faulty booking system
I am so frustrated with Webtickets system and customer service. I an trying to book an event in 2 months time at a pensioner rate but the system will not acknowledge I will be a pensioner then as I turn 60 in a month’s time. I patiently explained to Michaela at webtickets that I will be a pensioner at the time of the event but they refuse to accept their system is erroneous and will not override the booking. They referred me to Artscape who were even more rude and unhelpful (I spoke to Portia and Keiran). Artscape referred me back to Webtickets.
106 replies
18 months ago
Unhelpful and rude booking staff!
I have had the most frustrating experience with Artscape and Webtickets. The staff at Artscape, namely Portia and Keitan, were so very very unhelpful, as was Michaela at Webtickets. I turn 60 in a month’s time and I am booking a show for 2 month’s time but there system will not acknowledge my pensioner status at the time of the show and Artscape refuse to override the system ir help me in any way! Useless and unhelpful staff, namely Portia and Keiran from Artscape and Michaela from Webtickets. So unfair!
0 replies
Review Distribution
5 Star
4 (9.75609756097561%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (17.073170731707318%)
1 Star
30 (73.17073170731707%)