HS
Harold S
Active since Jul 2019
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
After hours support? Forget it.
Very disappointed on the service(or lack thereof). On a Sunday the whole cPanel license gets suspended because it's used on more that one server??? And no support whatsoever. I you can't support the hours that goes with hosting, don't do hosting.
0 replies
31 months ago
Useless forex
Fnb advertises on their website that forex is open on Saturdays from 8 to 1, but when contacting them, no one is available. I find it hard to get how I can actually see the transaction on my account, yet we need a single person from fnb forex to release it. This now leaves me in a very difficult position as I was under the impression they will release it today. I have spoken to discovery bank and their process for this is automated. Hard to believe such a new bank is way ahead of fnb. Might be time for change after so many years with fnb.
262 replies
38 months ago
Stay far away!
Stay away! Lies all around here. When I signed up for fibre, I was told 24 hours for activation. Note that fibre is already installed, it just needs activation. On day 2, I had no help from them, and decided to contact Frogfoot myself to follow up on the order. Frogfoot informed me that they have sent communication to Afrihost to request a new image of the ONT. This was never communicated to me. So I sent it directly to Frogfoot. At first Afrihost said 24 hours, then it became 24 - 72 hours. Today it became 3-5 days. What's next? weeks? The staff is extremely unhelpful, providing generic answers and no effort at all to follow up. I am once again left to call frogfoot myself to follow up. To top this, they have debited my account with the full premium, yet I still do not have any connection.
0 replies
42 months ago
Horrible service
After relocating a self managed server, the server has network issues. This is a server that has been running without issues for over a year. After contacting support, I was essentially told that it's not Xneelo's fault, and I have to figure out what is causing this. This now costs us valuable time, and costs our client money as they are losing money if the server is down. I really fail to understand why this became our problem. Clearly this was caused by the relocation.
132 replies
49 months ago
Listed on the credit berau for a policy that was never active.
I got a policy that was never activated as payment was never made. Yet iWYZE listed me on the credit berau with a balance of R 2 366. After speaking to an agent, I was informed that they will not update this. This policy has never been activated! I need this updated so the current balance reflects as R0 - I understand that the missed payment history will remain, but keeping the current balance at R 2 366 will affect my score!
0 replies
49 months ago
FNB - How can we pretend to help you? Pathetic service.
Terrible service! I've tried to get a transfer made from my one account to another reversed since the transfer was accidentally made from my PW Cheque account to a loan account. Unfortunately it's the second time I've made this error. The previous time, I phone FNB, and within 2 minutes the reversal was done and the money was back in my PW cheque account. Yesterday the same thing happened, except this time it's a whole different story. Firstly I was told that FNB can not reverse the transfer (So if someone pays money into my account, I can keep it? NO! ) after about 2 days of fighting with FNB about this, and with tens of promises to get back to me, I am still in the same position. After spending more that R200 in phone calls to FNB (since no one phones me back), I finally spoke to someone - again informing me the reversal could not be done, after blowing my top, she placed me on hold, then came back and said that the request was processed yesterday and it takes 48 hours. Now she mentions that it will take 48 hours to be into my account from NOW, but wasn't the request processed yesterday? And if so (which I highly doubt), why have no one bothered to let me know? This is the kind of service received from FNB, after spending over R1000 per month in bank charges. I would expect more than this from a bank! My main concern is that FNB is going backwards, first they are able to reverse a transfer within 2 minutes on the phone, and a few months later it takes me 2 days, numerous calls, plus 48 hours to reverse the transfer. How is this possible? With a slogan of "How can we help you?" - you sure aren't helpful at all. Time to try out another bank after 10+ years with FNB - you will NOT be missed.
74 replies
53 months ago
Horrible Service
My loan application was submitted on 6 December with relevant documentation. The next day I received an SMS that they require my latest payslip (Already uploaded). So I go in and upload it again. Same story the next day. We are now on day 4 and still nothing has been done. This after I've now uploaded and emailed all my documentation. Phoning the call center is absolutely no help either. It seems everyone works with a sheet in front of them with generic responses. No one can help me complete the application. Horrible experience with African Bank!
159 replies
63 months ago
Pathetic Service - Wrong parts supplied
Pathetic service, PartMasters. Supplied with an incorrect part, after sending photos of the actual part and part number via Whatsapp. Whoever mans the Whatsapp line, should consider a course in customer service, especially after sales service. How is this company still in operation? It now appears that it will be a mess to get the order refunded.
56 replies
82 months ago
Pathetic Service
I've been trying to get CIPC registration docs for a company I registered through FNB for MONTHS now, when calling the business call centre, I either get told that they still require documents from me, which I sent to FNB numerous times, or the consultant tells me they will check, then puts me on hold, after about an hour I hang up the call. This is truly pathetic service!!! I have friends who registered through other resources and received their registration documents within a day or two. This has been an ongoing struggle since 2018!?
105 replies
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1 Star
9 (100%)