AG
Alexis G
Active since Aug 2019
16
Reviews
0
Industries
Reviews
16 reviews8 months ago
They responded promptly to my request to change details on my policy
They responded promptly to my request to change details on my policy. The process was quick and easy. The changes were done immediately and I now have better cover. Thembisile was friendly and courteous. Thank you MiWay.
1 reply
8 months ago
Determined to fail learner drivers rather than build competence on our roads
Very disappointing experience for my learner driver son taking his driving test in Krugersdorp. Examiner did not greet, warned him that he would make it difficult, made him do everything twice and then said, "you and I are going to fight today". Told him he had to complete his alley dock by stopping up the hill not at the white line as taught, so made him do that again. Understandably at this point my son was stressed beyond measure BUT had completed everything twice perfectly (according to test sheet received subsequently). When he stopped on the hill start after the alley docking, he did the first take off correctly but was thrown by the second request to stop again and do a second hill start. He rolled. He then failed. He then watched another learner doing their test with someone else and they drove over the curb but proceeded with their test. Their examiner was obviously more compassionate and wanted to encourage the learner and build a level of conficence. What happened to my son is just not reasonable. We want people to be responsible drivers. My child went for lessons, prepared well and was confident. He was polite and did what was asked, even having to do everything twice. But he had a rude insensitive examiner who was out to get him and was determined he would fail. He didn't stand a chance. Can we (because I pay) really resit this test process again knowing that the one who passed was allowed to drive over the curb and my child who had a near-perfect score sheet failed. Surely we now understand what makes people consider buying their licences? And surely these types of examiners should be held responsible, to some extent, for the carnage on our roads? My child cannot go back to those testing grounds knowing that he may well get the same examiner. What are our choices actually?
0 replies
10 months ago
Are there real people in multichoice or just AI to assist electronically?
I have a paid subscription but no service via the Streama device and cannot get hold of a real person to assist. I am also not close to an in-person service centre so am feeling frustrated. The robots (AI) can answer a limited set of questions only which leaves me little choice but to consider cancelling my subscription.
0 replies
22 months ago
Sixty60 times four-plus
Very disappointed that my order was delivered to someone else. I called and they said they'd let me know what happened. I then called again after 90 minutes and second call centre person then discovered that my account had been credited and I had to re-order. The delivery took about 75 minutes to arrive. So todays Sixty60 was in fact 255/TwoFiftyFive.
0 replies
22 months ago
Riley at Outsurance is tops
Riley Pillay was fabulous. He contacted me and I had to ask that he allow me time to hear back from another option (who didn't call by the way). As promised Riley called the following morning. He is polite and respectful and did not push anything. He gave me an excellent quote and explained everything well. I'm very happy to be part of the Outsurance family.
53 replies
22 months ago
Lifa was excellent b...
Lifa was excellent but the person under him (Phenyo) didn't call me back or was in no hurry to, which means lost business for MiWay 😕 as the extra insurance has now gone elsewhere.
0 replies
33 months ago
********* and unconstitutional
Unfortunately, this is a bad review for a company that has ********* business practices and is not aligned to SA's constitution. I have to put this here as this type of business exploits some of its employees, favours others and does not deserve support.
0 replies
40 months ago
TWT Centurion Lifestyle top service
Clint and Kevin at the Centurion Lifestyle branch identified a problem with the steering column of my car. They referred me to someone who could repair the problem and offered sound advice in this regard. I was very grateful for their support as this fell out of scope of merely changing a tyre. I have replaced many tyres over several years at this branch and they are alwys friendly and helpful - very customer orientated.
132 replies
46 months ago
Miway service is tops
Shaun was incredibly helpful and patient. We had connectivity challenges and he persisted until he could get through. He was then thorough and efficient in helping me update my policy. This was such a pleasure (changing details after moving house can be a real pain but he made this simple).
134 replies
46 months ago
Shoddy service jeopardises NPO's fiscal state
I volunteer for a non-profit company as chairperson and our treasurer has been pulling her hair out to have the account unblocked. There was a change of directors (due to death and resignation) and due process was followed to correct the paperwork. Then followed FICA requirements, again accommodtaed and followed but still the account remains blocked. We are an NPO and have had to access volunteers' private accounts to honour our creditors. This is completely unacceptable fiscal practice but we have been left no choice thanks to ABSA's delayed responses and/or complete lack of response. It has been over four weeks and we cannot run another month on volunteer private funding. That is poor governance. I am shocked at ABSA's failure to give us access to the account when we have met every single one of their requirements, Our organisaiton now sits in jeopardy because of this large corporation's ineptitude.
134 replies
Review Distribution
5 Star
9 (56.25%)
4 Star
1 (6.25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (37.5%)