DM
Duke M
Active since Sep 2019
19
Reviews
0
Industries
Reviews
19 reviews5 months ago
Exceptional Service
I like to place on record the exceptional service from Simangele Biyela from the Kloof Service Centre. She has displayed a sense of understanding and patience in her service delivery. She was meticulous in detail . Well done --keep up the good work.
53 replies
5 months ago
Exceptional service
" Wow , Mercedes Umhlanga the exceptional service from Lundi and Dominique and the two service technicians namely Links and Preeyan is truly impressive ! Your attention to detail and commitment to excellence are setting the bar high. Keep up the fantastic work ! "
0 replies
5 months ago
SMG JAGUAR LAND ROVER HILLCREST---- DEFINITELY ABOVE AND BEYOND
I like to compliment the exceptional service levels of the following staff Ndumiso Nzama, Shahil Ramlackan , Adheer Mohunlall and Shanalee Reddy. The abovementioned staff have always displayed enthusiasm, professionalism and a keen tendency to assist. I have visited practically most of your branches and if I may add the difference in service levels can be described as the metaphor " chalk and cheese". Shahil goes the extra mile to ensure the customer's service levels are exceeded. Ndumiso has always been obliging and despite his challenging post always displays willingness to assist and is always very humble . I have noticed on several occasions Ndumiso being very observant and always busy checking on the entire management of the workshop, customers and have even witnessed him picking up litter from the floor. This to me displays his desire to maintain a very high standard and to uphold the image of the brand. A true asset to the organisation and a brand ambassador. Ndumiso , YOU HAVE ARRIVED. " Awesome job Hillcrest Branch! Your dedication to customer service & passion for delivering top -notch solutions are truly making a difference. Keep crushing it ! "
0 replies
41 months ago
My Roof : easy sell / disgruntled
Apparently the offers made on this site does not filter through to agents. For many years I have been unsuccessful with any offer. I made an offer on MR489466 in November 2022, and no agent contacted me in 48 hrs or later as promised. I brought this to the attention of a my roof consultant who said he will escalate it. In the interim we found this property on property 24 and called the agent It was a challenging process to prove that I had made an online offer . I raised my concerns that the playing fields should be fair and I should be allowed a fair opportunity, I was finally allowed only to be advised that I should consider renting first and a whole lot of other advice. Then I was told maybe the seller already accepted an offer. Surely the agent will know exactly. Nevertheless, a fantastic virtual tour was conducted, our ids were requested to make an annotation that we are satisfied and the property is being sold as is . But we also made it clear to the agent that we will be available to view if it was necessary, and must inform me. This was a cash offer, higher than the asking price on property 24. The OTP and all personal documentation was submitted with great inconvenience late into the night in order to secure the said property. The Agent did not take my calls or respond to my message after receiving all the information . This entire process has taken a toll on me. An email was sent by the agent after 9p.m stating the seller rejected my OTP There’s no reason. Was it the bank as it is an easysell . Why aren’t we given an explanation for rejection. These properties should be multil listed .Restrictions should be stated at the outset. I need help and guidance urgently as this process has affected my health seriously.PEOPLES RIGHTS SHOULD BE RESPECTED AS EXPRESSED IN THE CONSTITUTION..
396 replies
48 months ago
Exceptional Customer Experience
I received exceptional service from Bridgette based at Queensburgh Nandos. Her service delivery is outstanding. She has displayed a pleasant disposition and goes beyond the customer’s expectation. An asset to the store.
74 replies
49 months ago
Poor, Pathetic and Disgusting Service
REF TB 2107140125 I bought a bottle of black cat peanut butter last year and found hard particles that were impossible to chew or breakdown. I called the customer care and logged it. They arranged to fetch the peanut butter (it was just opened) ,They also promised to provide feedback within a certain time frame . They have not delivered on their promise It has cost me more than the value of that bottle of peanut butter, to phone them, email them and my time which is most valuable. This has happened during Covid, and I have explained in DETAIL , what I can and can’t do. After a whole lit if stressful calls for months, I was allowed to speak to a manager. She promised to do a transfer to my bank account and took my banking details over the phone. This never happened. I called back , i think it was a few weeks later, then I was told I need to provide bank statements. I mentioned that this was never requested at inception. Thereafter a good few weeks lapsed, I received an e-mail requesting for a letter from my bank and tiger brands customer service centre apology for late correspondence. The voucher that was sent initially was restricted to their choice of stores. I mentioned that I never purchased the item from there and Its inconvenient for me to go redeem a voucher during Covid as I am not leaving my house. I do click and collect or accept a delivery . I paid for the item, which was contaminated and I am still waiting for a refund or replacement. They have made it impossible to go forward. I am uncomfortable in the manner that I was treated and don’t feel comfortable divulging my personal information. I did not need a bank letter or statement or identity number when I purchased the item. Neither did your company provide the same when you fetched the item from my house, which was paid for by me and is sitting with you. I suggest that senior members of this organisation make random calls to the call centre as customers to understand what the public experience and the image created by poor service delivery . Due a survey if need be. I hope this issue gets resolved speedily. Your customer careline definitely needs to be addressed so that you do not tarnish the brand that you represent. It’s heartbreaking to think about what the public who don’t have the necessary resources, go through.
0 replies
50 months ago
An Exemplary Brand Ambassador : Mercedes Benz
Andrew the Service Manager based at your Pinetown Branch always goes beyond expectations. This gentleman”s dedication and passion is displayed via the exceptional service that customers receive. This is not a once off experience, I have witnessed and experienced the exceptional service delivery all the time. Dedication, loyalty and expertise is a rare combination and this staff member exudes these and more. A valuable asset to the Mercedes Brand. Andrew, will be able to hold his own irrespective of any industry or destination in the world. I hope that all those in the service industry can use Andrew ‘s service delivery and disposition as a benchmark. Thank you for the magical experience every time, all the time.
0 replies
50 months ago
Service worth Raving about !!!!
I received exceptional service from Zaheer, Pilani and Simone from your Umhlanga branch a few weeks ago. The outstanding service delivery and treating the customers with care and respect speaks volumes for the brand. The store is very clean and neat making it a pleasant shopping experience. These staff deserve the recognition. Keep up the good work!!! Pilani thank you for going the extra mile and helping me with my parcels to my car. Stay blessed!!!
53 replies
51 months ago
Plumbers with Integrity
This company surely has a team of exceptional staff. Every correspondence has been dealt with such precision , honesty , transparency and care. Your entire team from Willem , Danielle and the owner himself displayed such extreme levels of respect and transparency, it is mind blowing. I’m sure many will agree with me that service delivery has got to such a low point with so many institutions that one detests making that call. Today I was shocked at the extremely exceptional service and correspondence received from CKA ENTERPRISE . Your team is magical. The service delivery rocks. Thank you for reassuring me that there are still people out there that we can trust with our business. May thus company and its team grow from strength to strength. I wish I had dealt with them before, yes seriously!! Guys if you ate looking for a company that you can trust with your business, try them, I am really impressed . Thank you for the magical experience .
0 replies
51 months ago
Exceptional Customer Service
Nombuso Miya from the click and collect department at Delcairn, Kloof has rendered exceptional service delivery. She has shown extra care and dedication in the execution of her duties. An asset to your team. A compliment to Kayla Reddi as well. The manner in which you handle your customers complaints and queries is deserving of recognition. Thank you for the exceptional service. I trust that you recognize the merit of the above employees and reward them accordingly.
0 replies
Review Distribution
5 Star
16 (84.21052631578948%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (15.789473684210526%)