CM
Constance M
Active since Oct 2019
10
Reviews
0
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Reviews
10 reviews36 months ago
Pathetic Customer Service
Good evening istore Customer Care I'm very upset by your unprofessionalism. The eastgate manager called me, wanted all info then promised to call me back and never called me back. What i wanted to get clarity is why R3668.00 was debited, to find out if my contract was reversed to the original iPhone 13 pro contract that i had as per promised by Kwena. He never called back even after i visitedthe branch when he was out on lunch and i returned the screen guard that i bought when i upgraded and waiting to be refunded the amount I spent to buy the accessories for the iPhone 14 pro max as he promised that he will refund me. 1. Telkom told me contract not reversed, but cancelled by istore, not what was promised by Kwena to me 2. It's almost time for me to upgrade, i want to get the iPhone 14 pro max that i supposedly did an early upgrade on 3. I want my monies to be refunded asap I need a confirmation emailed to me Caring Regards CONNIE On Wednesday, 19 April 2023 at 09:54:24 SAST, Talk2Us - Core <talk2us@core.co.za> wrote: Dear Constance, Thank you for your email. Apologies for your experience. I have escalated this matter internally and requested information from the Eastgate iStore Managers as well as our Cellular Division at head office. I will provide you with feedback. Please do not hesitate to contact me should you require any further assistance on this matter. Yours in service, Melissa Warren Talk2us - Customer Service Escalations T (011) 535 9000 E talk2us@istore.co.za IMPORTANT INFORMATION ____________________________________________________ Information in this email including any attachments may be privileged and/or confidential and is intended exclusively for the addressee. The views expressed in this message are those of the original sender, except where the sender expressly, and with authority, states them to be the opinions of any such entity. No confidentiality or privilege is waived or lost by any mistransmission. If you receive this correspondence in error, please notify the sender and immediately delete it from your system. You should not reproduce, distribute, store, retransmit, use or disclose its contents to anyone. Neither the original sender nor Core Group warrants that any communication via the Internet is free of errors, viruses, interception or interference. Information is distributed without warranties of any kind. --------------- Original Message --------------- From: Guest [conniemojele@yahoo.com] Sent: 2023/04/19 5:15 AM To: talk2us@core.co.za Subject: Form [Customer Care] Customer Care Name Constance Sphiwe Surname Mojele Email address conniemojele@yahoo.com Cellphone number 0827039225 Where did you buy your product? iStore Eastgate What can we help you with? I am paying for a device that i don't have. Telkom messed my credit record because of istore, i heve bad bank reference because all the unpaid debit orders of Telkom of; R10339 x2 on 28/02/23 then agai on 15/03/23 the amount of , R11668.51 then on the 24/03/23 amount of R11668.51. On the 31/03/23 Telkom debited R3668.51 from my account and no one seems to know what is going on. Which contract am i paying for? The iPhone 13 Pro or the iPhone 14 Pro Max? I am tired of fighting. I spoke to Kwens she wants me to email my bank statement i don't understand why. Telkom has debited my money and they agree to that. What Kwena told me is that the iPhone 14 Pro Max contract is REVERSED and I'm on my original iPhone 13 Pro contract where i pay R1099.00 a month, but that's not what Telkom tell me. Telkom told me. I need clarity not from Kwena of what is going on. There are bank charges for an unpaid debit order that neither Telkom nor Istore cares to reimburse me. I bought a screen protector plus a cellphone cover spent R948.00 and only to find that i have to keep the cover and screen guard taken out when the phone went in for assessment. Am i treated like this by istore because i don't know my rights? An *********** staff sells me a phone after i checked first with him if i am due for an upgrade. IEven the contract i have from Istoree never showed any device fee that i was suppose to pay or that it was an early upgrade. My legal advisor said i should have kept the phone and i was going to get it for free and not paying any cent on it due to your negligence or your system glitches. I didn't want to be that cruel because i know Gift was going to be the 1 to pay for the device. I paid an extra R344.00 for the insurance of my phone whereas i don't have it. Istore cost me to loose over R1500.00 for a phone that i don't have. I want to be reimbursed all my monies. I need to be called by someone from customer care with feedback on what is it that Istore has done, when am i going to be reimbursed and thereafter email me confirmation of confirmation of the above. I do not want Kwena to call me, she has done her part and has no say to my demands. Communicate with me directly and i don't want to be sent from pillar to post. Am i such a fool to keep a cover of a phone that is at istoree? The assessment from tour technical support came back with positive feedback. So why do i loose money because of istore? I bank with Fnb, PremierCurrent Account: 62818418693. Reimburse what's due to me into that banking account. Hope to hear
0 replies
37 months ago
Pathetic Service Provider
On the 28/01/23 i called 10213 to check the status of my contract. I got so excited when i heard a voice prompt that said: "Great news, you are due for an upgrade" I was over the moon because i was eyeing the iphone 14 pro max. I decided i will go where i did my first upgrade; Istore Eastgate Mall. On the 29/01/23, i went to Istore Eastgate Mall to do an upgrade. I was attended to by Gift and i asked him to check whether i qualify for an upgrade. Gift went to the back office, i guess, and when he came back, he confirmed that i was indeed due for an upgrade. He helped me and was happy to sign my contract. He explained that i will pay R1289.00 a month and if there was any fee that i was to pay, the amount would have appeared on page 11 of 19. I then approved a debit order mandate of R1239.00 which also shows maximum amount that can be debited is R5000.00. First week of February 2023, my line got suspended and i called Telkom. I was told that i need to go in to the Telkom shop for assistance. When i got to telkom, they supposedly logged a call on my behalf and was told turn around was 72 hours. I got no response from Telkom and i called them and was told my call was closed. On the 28/02/23, telkom tried to debit R10329.00 from my bank account and due to insufficient funds, Fmb charged me R105.00 . I was told i have to pay that amount because i did an early upgrade. There was nothing that stated that i have to pay any fee or that it was an early upgrade. I then went to Telkom store jñ Festival Mall. The lady who was assisting me logged a call again. She informed me that the call was logged before for call limit. Who can at their right state of mind do a call limit of R10000.00? The lady at telkom advised me to go to Isrore and log a complaint with Istore. I then went ro Istorw in Eastgate to log a complaint. On the 15/03/23, telkom tried to debit again the amount of R11667.00 and the debit order returned unpaid. When a debit order returns unpaid, Fnb charges me R105.00. Telkom, stop debiting my account or else i will have to involve ICASA and my legal advisor. You can't debit more than we agreed upon I took back the phone that i loved back to istore. I lost almost a thousand rand for the accessories that i bought with the phone. Telkom is like one of those companies ripping off customers. Stop debiting my bank account please
0 replies
48 months ago
Poor Customer Service
I have an account with Dunns, i went to buy at Ackermans in Eastgate with my Dunns card for my grand son who's now 5 months old. I bought a cream white winter one piece sized 12-18 months. My daughter took it to her home and never tried it on him. It was very cold, when my daughter wanted to dress him with it, to her surprise it was too tight for him asif it was 3-6 months item. I went to Ackermans to try and change for the right size, bear in mind i bought on credit. I didn't keep the receipt, and the price ticket was removed. I went to Ackermans because i bought on credit to my amazement, i was told no return if there's no price tag or receipt even if the transaction is on my credit account. I know Woolworths exchange or refund with a Woolworths voucher, even when these things, price ticket and receipt isn't available. How do i keep something with wrong sizing that i have to pay R220.00? This is a pathetic customer service and the other lady, an employee told me with pride that it is their policy and there's nothing she can do about it. I realized that the item i bought from Ackermans, was incorrectly sized and i don't think it's fair for me to go through this. Polocies are man made, but the thing is: the sizing is incorrect.
208 replies
49 months ago
Patheìtic customer service ⁸
I bought a Sealy base set from a shop. I was given a warranty certificate. Last year i lodged a complaint with Sealy of my base set. I was told to send pictures of the broken leg base and that of the noisy sagging matrass. I did just that, then Rachel called me to inform me the base is approved for an exchange just had to pay in R474.00. She tkld me the matrass wasn't approved because according to the picture, it doesn't show sagging. I disputed what Rachel told me. She told me she will send the pictures to a technical expert to re assess and will get back to me. She never got back to me. I called her znd told me the matrass is not approved as there's nothing wrong with the matrass according to the inspection. I am not happy about thia at all. I contacted representatives of well known companies for them to check the pictures and tell me what's wrong with the matrass. One said is seeing the hump on it, and noise mighg just be factory fault whereby the springs might have collapsed. The other one said sagging plus a hump. I am very disappointed in this pathetic experience with Sealy. As for Rebecca, she is taking a trophy in bad customer service. Firstly if they couldn't see the fault in the matrass, they could have came to my home for physical inspection. I want sealy to exchange my bed.
74 replies
49 months ago
Reckless Lending
Fnb gave me a loan while i have arrears at Capitec. I was shocked about the reckless lending which is happening at Fnb. First months wasn't a train smash paying the istalment because i wasn't paying Capitec. I contacted fnb, the review department emailed to say it wasn't reckless lending as my disposable income was R8000.00, of which the rent and the Municipality bill isn't included. Please investigate, i am willing to even send my credit report. I am banking with Fnb and the debit order can't be reversed. I can't change banking details because of this, this loan needs to be sorted out asap
74 replies
52 months ago
Bad customer service
I have an insurance claim which can't be finalized because i bought q diningroom suite for R20000.00 and because the glass of my dining table that i dearly love, no one can install the glass. I called PG glass spoke to Anthony and said yes they can replace the glass but no one can install the glass. I had to email PG glass the pictures of my table. Last week Friday when i called to check on the progress of my claim. Was told to get aquote for the table so that they can't get an Installer. I told the consultant that the table and my server won't match. On Wednesday, i got a quote from UFO and the table costs R20250.00. When i told Maureen from the insurance department, she said they cant pay R20250.00 for a table as the price is more than the whole diningroom suite. Maureen said she was going to speak to her Manager to give advice. Maureen promised to call me between 12 pm and 13hrs. From 14hrs i called and was on hold for too long, then the call dropped. I managed to speak to Mpho on secure chat. The service is pathetic and now i spent Christmas without a table. I want my claim to be finalized on 31/01/21. Because of your poor customer service I'm not going to accept a mismatch in my diningroom. My friend told me Outsurance is the best and claims are finalized within 5 days. When i asked Maureen for their turnaround time to finalize a claim, i was told it varies from claim to claim. What type of business is Fnb insurance not knowing there should always be a turnaround time on any query or complaint or claim. No one bothered to call me today even though Mpho from secure chat escalated my query.
53 replies
68 months ago
Regenesys stealing my money
I registered with Regenesis in 2013 for HCBM which I completed and 2014 i paid to continue and study BBA which I only did two subjects and couldn't continue due to illness. I then requested a Postponement of the studies until further notice . I contscted them when i saw the email that my studies has been canceled, that's when i thought best to continue with my studies, only to be told it's not possible anymore. I Requested a refund where Sydney gave me forms to complete and told me it will take 8 weeks . When i questioned 8 weeks he referred the matter to Tony who all of a sudden cannot refund me Because i didn't postpone when i showed him the emails he now comes back with an offer of Paying me half. When I ask why he says is an act of good faith. I only did two subjects which he Acknowledges. They cancelled me without any notification. I had to sent them my records I have not received any notification to keep updating my postponement . I have not signed any Clauses whatsoever for them to refuse me my money if they are the ones who terminated the Contract. Then he sends me a very rude letter. He wants to take money for services not rendered What i want from them is: 1 Either I get my full amount back with interest or 2 They deduct their 2 subjects and give me my balance and credit me for the two subjects and pay me interest for the amount that was left in their account or, 3. Credit me with 2nd year for BBA and allow me to do my final year of BBA with them.
0 replies
68 months ago
Prosperity ridiculous premium increase
I have an issue with Prosperity which was never resolved to my satisfaction. I had been paying for a policy for years and out of the blue it was increased to almost double the premium of which was too much for me whereas the cover amount was never increased. I was then told over the telephone when enquiring and was told yhat the insurer didn't increase premiums since 2015, and that was the main reason of the increase. I am completely not happy with this because that was their fault and if the premiums increase, so does the cover amount. I want my cover to be reinstated to the same premium i used to pay, plus pay out for the death claim of one of the people covered on the policy who passed on. I requested to be refunded everything i paid them as premium if they can't settle my matter in a way that i will be satisfied. Please assist me in this long outstanding matter that stresses me
0 replies
72 months ago
Pathetic service
I ordered a laptop urgently on the 4th so far tracking still shows order successful tried to call no help and it's now 5 days. I need the laptop for work ref 300266079 Constance it is written it takes 2 to 5 working days but not even a phone call
0 replies
80 months ago
Cancellation without notification refund
I was a student at Regenesis 2013 and I passed my first year 2nd year I fell I'll asked for my studies to be postponed and it was granted, when I tried to go back I was told I am not recognized by the system, I sent proof of payment and my details. I was told they have removed me off the system . So I requested refund which Sydney promised to refund me and I had an issue of time frame of 8 weeks, whennhe referred it to Tony the accountant the story changed, he firstly claimed I didnt ask for a postponement then he claimed I didnt follow process whereby I was suppose.to alert them every year I was still postponing. When I was granted the postponement no one ever mentioned it was a requirement. Then he claimed then they will refund me half of my money as a gesture of goodwill. My issue is which services am I paying for if I loose half the money. Did they render the services for the amount they want to take. They never advised me they are cancelling me off the course. I only wrote two assignments and two exams are.they crediting me for that. I paid r35400 and all this years they have been earning interest on the amount. So Tony is making it like he is god of Regenesis he cannot give me my money back. Their admin is pathetic. According to the agreement I received i was to get the money back in full. All of a sudden he makes himself like a god gesture of goodwill. That is my hard earned cash which I want to go to another institute and pay for other courses. I need my money back Tony Huglin.
105 replies
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