RR
Ruth R
Active since Oct 2019
19
Reviews
0
Industries
Reviews
19 reviews7 months ago
Absa bond are ****mers and *****sters
I am extremely disappointed with Absa. After my bond fell into arrears for 3 months in 2023 (an amount of R14 787), Absa unilaterally extended my bond term by 18 months, resulting in them charging me an additional R86 000 in interest. They claim this adjustment is a “system-based process,” but to me it feels unfair and exploitative. Despite my many requests over the years for Absa to review my interest rate, they never acted until last week when I raised the issue again. Since 2014, I have been charged prime + 4 to 5.10%, based purely on my affordability at that time. This has cost me significantly more than necessary. What I am asking for is simple and reasonable: reverse the additional months added to my bond term and leave the account in arrears, which I will settle when I receive bonuses. Forcing customers to carry unnecessary debt instead of giving them a fair chance to catch up is unacceptable. On top of this, I am paying for a bond life policy that will lapse once the bond is fully paid, leaving me with no benefit whatsoever. This feels like yet another way Absa takes advantage of its clients. At this stage, I can confidently say I will never recommend Absa to anyone. Their practices are misleading, and their lack of willingness to assist customers shows they value profit over people.
53 replies
7 months ago
Unfair Extension of My Home Loan Term by 17 Months
I am extremely unhappy with the way Absa has handled my home loan. My home loan started in 2014 for R360,000 with a 240-month term. To date, I have already paid for 132 months (11 years). At the beginning of my bond, I had a 6-month arrangement to pay 50% installments (agreed upfront). In 2023, I fell behind by only two months (R14,733.75 in arrears). Without my knowledge or written consent, Absa extended my home loan by 17 months because of this. This extension is completely disproportionate – how can two months’ arrears result in 17 extra months added to my loan? On top of that, I have already paid more than R700,000 over the past 11 years, yet my settlement balance is still R319,787. My concerns are: Lack of transparency – I was never properly informed or asked to agree to this extension. Unfair charges – The arrears were minor, yet I am being penalized with over a year of extra repayments. Contradictions – Statements, settlement letters, and contract terms do not align. I have repeatedly requested a clear breakdown showing capital repaid vs. interest charged, adjustments for the 6-month 50% repayment in 2014, and how the 2023 arrears justify a 17-month extension. To date, Absa has failed to give me a proper explanation. This situation is creating unnecessary stress and financial pressure. I believe Absa’s actions are unfair and possibly in breach of the National Credit Act’s requirement for transparency in credit agreements. I request urgent intervention to: Provide me with a full, transparent breakdown of my bond account. Review and rectify the unfair 17-month extension.
159 replies
23 months ago
Samsung Machine fault
Hello Peter, I hope this email reaches you amidst the chaos of incompetence that seems to define your customer service department. I am writing to express my extreme dissatisfaction with the Samsung washing machine I purchased from Game in March 2024. Firstly, upon receiving the machine, it was glaringly evident that it was not properly wrapped. Shockingly, this disregard for basic handling procedures seems to have extended to the quality of the product itself. After a mere two months of use, the machine abruptly stopped working, leaving me with a pile of dirty laundry . Naturally, I reached out to Game for assistance, hoping to find some semblance of support in this nightmare scenario. However, the call I received on Saturday was nothing short of insulting. I demand immediate action to rectify this situation. Either provide a replacement machine that actually works, or refund my hard-earned money without delay. Furthermore, I expect a formal apology for the appalling treatment I have endured thus far. I am a disabled person with a severe Rheumatoid Arthritis, this has badly affected me as I had to take my Laundry for 2 weekends which has also affected my pocket. I eagerly await your prompt response and a resolution to this Matter. Sincerely, Ruth Rapolai
0 replies
24 months ago
municipal account
i opened account in 2014 and I hace been cahrged Miscellaneous charges ranging form 150 to r2000 on a monthly basis. i was also 3 times charged excessive amount for water ranging from R1 100 to R25 000 on a montlhy basis. My account is currently sitting on R68 901 which almost R55 000 is from the interest fees, miscellaneous charges and big portion of amount form the correction done unfairly. I need the municipality to review my account and correct it accordingly. i was previously being charged the property retae hihger than the area I am staying at. I really , really need asistance. i have visisted municipal offices so many time and called the customer services without any luck and assistance
0 replies
26 months ago
Rain no network coverage
I have been having network issues calling and following up on numerous occasions since October 2023. I was promised to be assisted; however, up to date, I have not received anything. In the beginning of Feb 2024, I even sent an email saying that am canceling the agreement as I could not pay for services that I was not using. I was checking my account today, and I see that I have been billed 3 invoices from December 2023 to Jan 2024. I have made a lot of calls, and they kept on promising to fix the network issue. I am therefore disputing the invoices from Dec 2023 to date. I was told multiple times that I am connected to a faulty tower, which is being attended to; however, there have been no resolutions on that until I decided to unplug the Wi-Fi gadget. However, I see the billing under my account.
280 replies
27 months ago
bad service and ****mers
I had a 3 years contract with car track from 2018, in 2021 my car broke and was not working for more than a year and half. 2022 I requested to cancel a contract with them as my 3 years contract was gone and I had month to month contract with them as per their explanation. they rejected my request saying I have a contract with them. when I requested them a copy of contract they said it expired and they thought I had 1, that was 4 months after declining my cancellation and I have reversed DO coming to my bank account. in Nov 2023 they debited R500 from my account and again Dec 14th R108 which added up to the amount they saying I owe them. The contract was cancelled in September 2023 however they did not wanted to cancel the debt for months I reversed after they declined my cancellation. I have been trying to apply for cellphone contract and I was declined only to find out that they have hand me over even after debiting my account they did not update my status on credit bureau. please ask them to update my statius with immediate effect. I have all mails from the date I requested cancellation untill the day they cancelled and proof of amount debited in my account. I would like to warn new car owners to never take a contract with Car track, they are ****ers and ******* who only care about themselves and their business not their customers, how can you want me to pay for the car that i had send a proof that is is damaged and being parked for almost 2 years. and worse part is that during lock down they could not even assist in confirming where my car was parked for 3 days, they only came back after 3 days.
58 replies
30 months ago
Car rental refund due
nice day Peter, Please take note that I leased a car from Capital Car Hire on September 24th for a period of six days. The car was delivered back in fine shape. After 14 working days, or on Saturday, the corporation was meant to reimburse my money. I contacted them last Wednesday just to remind them because I was worried because it had been nine days and nothing had changed. I requested an update in a professional email on Friday. The manager just stated in CAPS, Monday will see your payment. I have not yet gotten my money. They own the 7 to 14 day return policy, thus they must abide by it. Please lend a hand They don't even care to update or let me know if they're having problems, thus I need my money refunded immediately. Adishkar Ramkissoon, the general manager, is quite nasty, yet the staff in the Durban offices provided me with the best service ever.
0 replies
36 months ago
account arrears issue
Hello Peter, I need assistance, On Air has listed themselves under my profile to say my account is on arrears. my account was paid up in February 2023 and they used to complain and say I owe previous months and when I send statement they keep quite and say nothing. In March I have send them my statement from the time they say I am owing and they did not come back to me and now they have listed themselves under my credit score and says I am in arrears. they will send messages to say they have been trying to call which is a lie as they have never responded to my mails with bank statements as proof.
53 replies
39 months ago
vouchers used
Hello Peter, I bought a voucher of R500 for my friend who was getting married as a gift on the 25th of November 2022. on the 16th Dec she find out that the voucher was used when in the shop. I called Mr.Price Kolonnade as I was in Limpopo to advise them and they say I should send a mail for them to assist. am e-mail was send to them it was never responded to. on Saturday the 28th of Jan 2023 I went to the outlet and i was promised to get a response by Monday the 30th and today I follow up they promised to call me soon . it was this morning until now they have not come back to me. apparently the voucher was used 2 days after I bought it in hammanskraal only their employees could have used that as the voucher was in Limpopo . I need my money back, i do not need their voucher anymore.
60 replies
39 months ago
money not credited back to my Hollywood bets accounts after 15 days of withdrawal failure
Hello Peter, on the 15th Jan 2023 I withdrew R1 900 from my Hollywood bets account and I then received a message from them saying that it was rejected by the bank. I have been following up and the money is supposed to be reversed back to my Hollywood account so that I can withdraw again or use however until today I am still waiting for that money. Every time I call to follow up, is either the call is dropped or they just say it is still under investigation. Their website or voice msgs state that investigation takes up to 48 hours however this one is already 15 days without any response or money being credited back to my Hollywood account
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
2 (10.526315789473685%)
2 Star
4 (21.05263157894737%)
1 Star
13 (68.42105263157895%)