HT
HighTower T
Active since Nov 2019
23
Reviews
0
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Reviews
23 reviews2 months ago
Excellent Customer Service
Excellent Customer Service. I went to the Jet Emalahleni downtown store. In Emala Mall, on 5 February 2026. I was approached by Siya a young man who asked if I would be interested in opening an account and enjoy shopping at Jet. Once the paper work was done. Siya patiently and calmly went to the payment counters with me. We went to a lady wearing dreadlocks. She had a pile of papers she was busy with and we waited for about 15 minutes with no help from her as Siya asked her to help us. We heard the lady in dreadlocks murmur unprofessional wirds to her other colleague who was standing next to her in another till. Then Siya tried a second lady called Retshepile who helped us promptly without complaining. I enjoyed my shopping from Siya who assisted me with choosing the sizes and clothing for my son. Retshepile made it possible to get the account approved showing amazing team work. Siya and Retshepile deserve to be at the front desk as they represent professional and flexible customer service. Great work to these two of a kind Jet workers. I appreciate the service they gave me against the odds.
53 replies
7 months ago
Bad Attitude and Poor Customer Service
I went to the Checkers Hyper at the Saveways Crescent Centre in Witbank. It was on 11 August 2025, before I left for my personal journey outside the country. I went to the food stall where two ladies were standing with name tags. A slightly medium younger looking lady with a "T" in the if not Tebogo, correct me if I have forgotten. Then there was an older lady standing further from the food counter. I approached them hungry with my 10 year old son. I asked if the Cheesy Cheez sandwiches were fresh and made that day. I got no answer but a silent dirty look. I asked for the second time and still got no reply. I continued to ask the same question for the third time. Finally, I got an agitated, disrespectful, smurk and scornful explanation from the young lady in the front who said that she hates it when people ask if the food is fresh or from the same day. "Are people stupid or blind". I asked the older lady standing behind her, and she said timidly yes the bread was for the day, looking at the your lady. Imagine, the disappointment and unprofessional behaviour and manner of speaking with a customer I experienced next to my son. We were eager to hear an exciting and convincing answer as we were both hungry and wanted to buy and eat food we were happy with. Please can these two ladies be removed from the front desk to receive proper customer care training. I could have been a food inspector for all I care. Just their behaviour and rude communication style ruined our shopping experience. I always shop at this Checkers Hyper store without any hassles, as I enjoy the food. It was the first time seeing and dealing with these two individuals. My son and myself always buy cooked food and ask the same questions always with straight and polite answers from some of the friendly staff members.
0 replies
9 months ago
Ghosting Poor Customer Service
I am very disappointed at the level of poor customer service I have received from Ubuntu Life. Since the Inception of my policy. I have not received my policy documents. I was told an sms would be sent to my old phone to get a link from which I could access or print my documents. To this day I have not received that sms. I sent numerous emails and WhatsApps to the provided email and WhatsApp numbers in vain. I have no record of payments they have deducted from my account to date. I rely on bank statements which keep track of debit orders going off my account on a monthly basis. All I need is a detailed answer from Ubuntu Life and proper guidance in writing of their claims process, client performance in terms of my payment history. My policy documents and a clear explanation of their Exclusions. Is the anyone doing this on their end. Can Ubuntu Life talk to me please.
0 replies
16 months ago
Poor Customer Service
I was at the Emal Mall, in Witbank Emalahleni, Standard Bank branch, on 10 December 2024. I learnt that my daughter's account which I opened for her when she was young has been frozen, hence the reason I could not retrieve the funds which I have deposited into it in Nivember 2024. I was told the account has been frozen in September 2024. My question is why was the function of depositing money into the PureSave account not frozen. I was not informed in writing, telephonically nor by email before the account was frozen. The lady banker tried to help until she called the CustomerCate line. As I was in a rush I had to return the next day with a copy of my daughters birth certificate. To my dismay I was told my daughter must go to the nearest Standard Bank with her ID and another bank's bank statement with proof of address showing. I spent R80 travelling by taxi in two days to go back and forth only to returned home without my money. I am requesting a resolution as I need the funds to be taken out of the frozen account. My daughter is not in Witbank at the moment and she cannot go to the bank as well. I cannot transfer or buy anything as the money is locked into the PureSave account. I cannot do transactions on the Standard Bank App on the PureSave account anymore. Your prompt response will be appreciated in terms of how I can get my money back. I have been a customer of Standard Bank all my life. Never have I experienced such delays and unexplained behaviour before.I have no access to my money, it is extremely frustrating. I am so disappointed.
112 replies
16 months ago
Good Customer Service
I was at the Del Judor Service Centre in Witbank (Emalahleni) Mpumalanga Province, on 13 November 2024, Wednesday. The lady at the till called Winnie Salom greeted me with a smile and politely told me about the bread special as she kindly helped me. I actually went to the bread shelf and bought the special. I was greatful of her friendliness and good customer service. Keep it up and I hope your management realise your big potential and business leadership skills.
0 replies
18 months ago
Happy Shopping Experience KG Mall Shoprite
I went to the KG Mall Shoprite Shop at almost 8:45PM on, 26 October 2024, to do a short late shopping of 2 items for the first time. I was amazed at the rare and professional behaviour of the employees. As I was browsing through the food islands looking for bread and milk. I was actually called by a gentleman who was busy baking bread who showed me the freshly made brown bread, after watching look at the sliced bread and walk on. I took 2 freshly made loaves of bread instead of 1. I proceeded to the milk section where a medium built matured lady helped me to look for the "Isibhakela" maas milk. She looked at the shelves and helped me to find an alternative ensuring me the stock was finished but the shop does order the product. I would like to thank the 2 extremely customer focused lady and gentleman. These 2 employees did not look agitated as I came late to the store. They spoke to me respectfully and calmly. They set a good example of happy individuals at work, helping people. I was impressed and cannot stop talking about my wonderful shopping experience at KG Mall Shoprite, Emalahleni. They deserve to coach and lead others by their excellent conduct.
0 replies
27 months ago
Poor Customer Service
I went to the Ackermans store in Witbank down town. I had my son try on 3 pants I intended to buy him. As we got the till paypoint. I asked the lady to check the total price for me before I could buy to stay within my budget. The Ackermans employee rudely and loudly asked why I did not use my calculator to check the total price. Before I could explain that I did have my cell phone with me. She added sounding annoyed that why I did not ask my son to check the total price for me. My son who has ADHD told her that he was busy browsing around in the store. The lady then said if she checks I must pay for all 3 items I agreed under pressure and just wanting to end the noise and tense situation. The lady had a name tag written Barbara. She had a pony tail. I left and came back shortly afterwards as I realised that one of the pants were not the required colour and size for school. As I approached the till point again Barbara seeing me come to her till desk just stood there staring at me not saying a word. I hesitated and went to the next lady. Barbara's body language indicated that she did not want to help me. The second lady named Mpumi was just as unprofessional. She asked me why I did not check the pants size before buying in a degrading bad attitude. I told her I did. Mpumi first turned and looked at Barbara before treating me with disrespect. These 2 ladies are unprofessional and should not be in the front desk dealing with customers. Can Barbara and Mpumi be taken for good customer service training as they will tarnish the image of Ackermans.
0 replies
29 months ago
Poor Customer Service
I have been a loyal customer of ABSA Bank, Homeloans for over 14 years. Losing my job in 2019 brought the business relationship we had to a horrible end. My house was sold through HelpUSell within ABSA Homeloans in 2022. Until in early 2023. When I was contacted by two different ABSA Legal services personnel requesting me to make an outstanding payment on my Homeloans account. I gave an Affidavit to the first ABSA Legal Representative stating my current unemployment stance. No one has made me aware nor was I sent an amount owing to ABSA before and after my former house was sold. I got emails and phone messages recently informing me that I owe an undisclosed amount of money to my Homeloan account. Can someone explain the sudden payment arrangement I am expected to make. I am unemployed with no source of income. I lost my house and did not receive a cent from its purchase or profit. All the money was paid to ABSA by the buyer. Why am I asked to make a payment when I do not even know the amount to be paid. I find the cold treatment from ABSA unacceptable and unprofessional.
129 replies
38 months ago
Service Excellence
Service Excellence is what I received from using WE4U Logistics for the removal of my belongings from Gauteng to the Mpumalanga province. My furniture was in tact no damages, loss or breakages experienced. I would use this trustworthy company again, in a heartbeat, in the future. I certainly recommend anyone who might need removal services to give them a try. They will not regret it. You get Just in Time service and best customer satisfaction deal!
0 replies
38 months ago
Service Excellence
I am happy with the remarkable customer service that I am getting from Enlighten Panel. Quick response, giving feedback and ensuring that their customers are satisfied with the service they offer. I am proud to be a member of their surveys panel. Keep up the good work!
53 replies
Review Distribution
5 Star
9 (39.130434782608695%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (60.869565217391305%)