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Nompumelelo S
Active since Dec 2019
21
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0
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Reviews
21 reviews1 month ago
TSHIGI CHAKA WEALTH TECH Pretoria base
The five star is not for the Business but specifically for TSHIGI CHAKA, for putting her best foot forward in explaining what the business is all about. I understand how cold calling can be so challenging and I truly applaud how she took the time to listen explain and Re explain to ensure I fully understand the benefits of the business for the betterment of my finical status, wealth and peace of mind. She really showed how the business can help avoid all those unnecessary phone calls for being behind debts. I hope that she grows and does well, get your RE dear and look at being a broker because taking your call was worth my time. To TSHIGI CHAKA from Wealth Tech in Pretoria from number 0837057590 if manager has not informed you, you have done great as an outbound agent. I do hope that the manager Sphokazi will ensure s/he I no longer receive such calls again cause you are the only agent who even took the time to speak whilst others just kept quiet and cut the call. TSHIGI CHAKA may you blossom even on concrete surfaces for the job you have done today. All the best. Please do remove my details off your data base PLEASE. Regards Nompumelelo Sithole
53 replies
1 month ago
Bad Management & Useless Stuff Mr Price Cellular - Bridgecity
Fuxking useless excuses of employees and Manager, I spent an entire week trying to get my receipt for a phone I purchased when taking up an account with them. When I first went I was informed since the manager is not in for the day noone else is able to check for me so I can make a claim and told to come back the next day which I did and was informed by the manager that he will call me once he finds the receipts, first question would be how would you call me when I'm trying to claim for a lost phone. He than told me to wait around while he searches I waited around bridge city for over two hours and eventually left. Noone had the time of day to explain the process regarding a claim. I only got the receipts this week for the IMIE number and was told to go to the store where I purchased the phone to close it which I mentioned I purchased it from them directly and all I got was OH! but I have managed to read through the online process to close the phone and process my claim. Honestly the service I received was terrible in such a way that even if I had further questions to ask I won't trust that they will even assist. At this point I'm waiting to clear the account and close it.
53 replies
1 month ago
Discovery "online self-service" Grimm reaper bank
I lost my mobile device so I had to reset all my details, I have changed my number and email address and mentioned that my old email address has been compromised but they have continued to send personal mails to the old email address. I have been trying to reset my App so I can be able to pay for my life cover which now is at risk of being cancelled and to pay for the loan but every other the day I get the call about the same thing to pay my debt emails sent to the incorrect details, I have been updating the same details for over two weeks, put through to client services to assist with the app which is not not working and was informed there is no point of going to the branch in Umhlanga as Discovery is an online banking. I have received no assistance and getting threats letters that I will be handed over if I don't make payment. Honestly this is emotionally draining, I'm still trying to recover from being held at gun point this is the last thing I need because it's not that I'm not taking the calls, honestly thier client service is terrible, emotionally draining a waste of time and worse of all thier Loans has such a high interest its design so that you forever remain in debt. I have run out of options, my major concern is my life cover that's due to cancel due to thier failure to do thier job properly. Every day I'm getting threat emails reminded of my policy but I have spent hours on end trying to sort out what they don't even know what's wrong. After all this running around I'm still going to be expected to clear all debts and pay an even high interest just cause they failed to play thier part I must be reprimanded. I regret taking out a life cover and loan with you guys, I regret having an account with you as a whole. And sad part I'm always told someone will call to confirm change of personal details and yet here we are details sent to compromised account details. If I had a wond I would make my debt with you disappear cause God knows I'm already looking for insurance elsewhere for my life cover.
424 replies
13 months ago
What's the point of the will if the money will still go to the Estate.
I was advised to add my kids on the will as they are under age. Which I eventually had sorted. The lady who assisted informed me I need to call the life cover department so they can update from estate to trustees which I did I was told by the agent it can't be done and the money will go to estate as I don't have a beneficiary which I'm failing to understand the purpose of the will at this point. I am now really considering going back to FNB cause honestly better the devil you know. I'm now paying for a life cover that my beneficiaries won't even access. Hopefully this will be sorted cause I don't understand why I will sign the will which if my kids are still under age my life covers down the drain. This is emotionally exhausting and it's clear the next best step is to go back to my previous insurer.
106 replies
13 months ago
Ackerman credit score sabotage
I closed my Ackermans account November last year but for some reason under my ITC it still reflects which contributes towards my credit score negatively I have sent an email and clearly noone is interested in assisting which means they are deliberately trying discredit my score. At this point I don't knew what else to do besides raise this with the credit Bureau cause I can't even get a home loan. I'm stuck with thier information that makes my credit looks bad
0 replies
13 months ago
Rage deliberately bring down my score
I closed my Rage account November last year but for some reason under my ITC it still reflects which contributes towards my credit score negatively I have sent an email and clearly noone is interested in assisting which means they are deliberately trying discredit my score. At this point I don't knew what else to do besides raise this with the credit Bureau cause I can't even get a home loan. I'm stuck with thier information that makes my credit looks bad
0 replies
14 months ago
Discover Bank Interest over charge - Discovery Life
I recently took out a revolving loan with you guys. I dont understand why I'm being charged two interest. If I have to make a payment by the 31st, this amount indicated would already include an interest but for some odd reason I am then charged again an interest seven days after payment is collected. Are you purposely doing this to ensure that my debt is never cleared cause this has been happening for a while now and its clear that this loan debt wont clear if you purposely debit me and collect interest twice a month. You have put me in such a financial detriment. I was trying to pay extra so I clear my debt quicker but honestly this is now killing me. I regret ever choosing you from the start. And to top it all of, I took out a Life policy, I was informed when trying to call that, there is no contact number for the will department so I need to send an email. I have done this December last year 2024, I have had no follow up so if I die today investment will go to an estate and my kids will be left in great struggle meaning they really wont have a future. I am so tired of having to chase insurance which is why I moved from FNB to get away from all of this but honestly maybe the saying is true better the devil you know. Cause now I'm worried, the point of the insurance is for peace of mind.
108 replies
15 months ago
Non disclosure of Financial implications
I went to the branch yesterday for a new card as my old card was slowed by your Atm machine in town. Firstly I was not the amount that would be taken for the new card. The person assisting me in the gateway branch was very slow and I couldn't ask any questions while she was attempting to sort out my card, The process took 30 mins just to get a new card by the time I needed to check my sons card it was already too late and had to rush to work. Honestly i am so disappointed that so much money was taken for card replacement which worse of all the amount was not mention to me. And the slow service made matter worse cause the process it way too long just for a replacement. I am still unable to use my sons card and the agent assist me told me there is no need for my sons card as The card I have I am able to access all three accounts. which I appreciate that for that she was able to provide extra information. And after explaining its an emergency card, she still showed little to no interest in making sure this issue is resolved quickly. I left there with one card working and my emergency card still does not work. The idea of going back is just emotionally draining. I am so disappointed with the service, I still dont know how the ucount account works but at this point I am not interested in using this service. The best part is it seems I have three active cards for One account and one of my sons has two cards for just one account. I'm sure if I go back. I will find out that bother my sons have more then one card for just one account. Extremely disappointed at this point.
265 replies
18 months ago
GATEWAY SPEC-SAVERS
I did my eyes test on the 15/10/2024 today is the 21/10/2024 and I followed up on my order as they had said they would rush it as it is considered urgent. Today I find out that the order was only placed today after having spoken to several agents who where unable to trace because obviously it was never placed. I am so disappointed as I desperately needy glasses I would understand the delay if maybe I had not made payment but all was paid in full. I am really disappointed as glasses seem to show that I will only get them beginning of next month. Gateway Spec savers such a disappointment. I am considering taking my parents and kids elsewhere cause clearly you guys have no sense of urgency
53 replies
20 months ago
FNB LIFE - swingle you for all you got
I don't know anymore what to do about this bank, it's like they trying to arrange my death for me and honestly I think I have now had enough. I am considering going to the Ombudsman at this point cause nothing about this bank is honest anymore. You sent me documents for my life insurance policy yet every month I'm being deducted different amounts not so long ago I was being over charged for my policy every agent I spoke to mention different amounts and now these past three months I have had three different amounts being debits for my policy. Sadly I know this won't be resolved and I know I won't be refunded the difference. Since my last complaint no-one came back to me with a final resolution.
53 replies
Review Distribution
5 Star
2 (9.523809523809524%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (90.47619047619048%)