KK
Kathleen K
Active since Dec 2019
12
Reviews
0
Industries
Reviews
12 reviews3 months ago
*******ly approved a cell phone contract on my name to a person unknown to me
A few months ago I received a call from someone claiming to be from MTN and they followingvup on an outstanding account. I asked for info. I told this person I do not have a cell phone account. I ambon prepaid and have no intention of having a cell phone account. He then told me to come into the store to sort it out. I told him the village I live in has no cell phone outlet let alone MTN. He hhen told me to meet them half and go to the nearest store to sort it out. The nearest store is in a city away from where we live and I told him to sort it out because they allowed this account to be opened on my name without verification. I now receive a letter of demand. This is certainly going to have an adverse reflection on my credit score. Another thing this is in violation of the POPI Act as MTN allowed my credentials to be used without my knowledge. If this is not rectified I will be contacting the consumer council. I also want any adverse report on my credit record to be rectified and I want it to be done soonest. If this is not done I will also br opening a ******** case at the police station and I will post that case number here
0 replies
8 months ago
Bad bad service
Terrible service. Previous complaint not sorted out. Even though they are in breach of contract we were still prepared to meet them halfway and said gor early cancellation we had to pay R1000 cancellation fee andvthey would arrange collection of laptop. This cancellation fee was paid early in August. We emailed them confirming payment and attaching proof of payment which wad not acknowledged. We still have not received any call regarding collection. And on top of that we have just been billed the invoice for September. By rights we should not even have paid the cancellation but we did. If we reverse the debit order it will be a stain on my ITC. Absolutely horrible service. We complained about this laptop from the get go of this contract and then thd loan laptop they sent, did not want to connect to wi-fi.
2 replies
11 months ago
Bad Service
We purchased a Laptop on contract with option to buy. From day we have had endless problems with this laptop. It connects with WiFi and literally minutes later drops connection. Sometimes it says connected but other times no connection. It has been collected and returned informing us there is no problem. But as soon as I start working it drops connection. When we logged another call we were informed that they checked everything and it connects. Yes it connects but then disconnects again. We received a call from someone and he said we must check our router. Mt husband explained that it has bern checked by our service provider . All our other devices work perfectly except this laptop. My husband also does online rork ftom his laptop with no issues. I have even tried working conndcted to my cell phone Hotspot with the samr problem. I do online work and I am dependent on a reliable laptop which this is most definitely not. We have sent emails to cancel the contract and that it must be collected and we have not received any response. We have told them that end May 2025 was the last time the debit order will be honored and still no response. Service is non existent.
53 replies
17 months ago
Disappointing and not nice at all
Staff friendly but the worse KFC I have ever eaten. Certainly had none of the 11 herbs and spices. No flavor. Most disappointing ever. Only ate it because I was hungry and got home late after visiting my husband in hospital. Just tasteless and certainly not worth the money I paid for 5 meals. And websites and FB links so user unfriendly unable to write a private message.
0 replies
29 months ago
Non existent service
I am waiting for a deliver for my Yoco card machine and delivery is just non existent. I have to apologize to Yoco company. I will be cancelling my Yoco card Machine and using alternative source for my card payments which is ver sad because I have been really very happy wit Yoco for the last year and half. This is a replacement machine as mine is faulty. CCD Couriers are absolutely pathetic to say the least.
142 replies
41 months ago
Just lovethe experience I have had with Yoco
Just lovethe experience I have had with Yoco. Only been 5 months and received an email informing me that due to my growing business and increase in transactions my transaction fees are being reduced. How awesome is that. So used to all prices increasing almost on a monthly basis and here my transaction fees are going down
132 replies
46 months ago
Bad service
I bought a tumble dryer from Takealot and used it twice. During the second time of use it started burning. I wanted to do a return replacement only to get reply that this item on not refundable. I was told to contact service provider which in this case is Mastercare. They want to know if I have a service contract. This is a brand new machine with a 36month guarantee. Anyway besides that they want the invoice. I contact Takealot for the invoice and they send me the invoice. I open the email only to see that they sent me the invoice for the dog food I bought. Now please. I need help from someone
0 replies
47 months ago
Complaint
I bought a tumble dryer from takealot. I have used it twice and it burnt out. My whole place was filled with smoke. My son in law reported a return claim as he had made the purchase on my behalf. Upon enquiry he went and checked on the progress of the claim only to see that it had been closed. He then viewed it only to see that this brand new machine will not be replaced and I have to contact the agent. I contacted the agent and they are mastercard and they do repaired and also they need an invoice. Now my question is this is a brand new machine and it should be replaced. Secondly I am battling to get an invoice. I emailed takealot and was told to click on accounts and then invoice on the app. There is no invoice icon. How am I going to get this resolved
134 replies
62 months ago
Canceled contract
I have an MTN contract and I started receiving emails as well as sms messages informing me that my contract is up for renewal. On 14 November 2020 I emailed MTN informing them I do not want the contract renewed and if they can convert the Sim card to pre paid. I received no response but they continued deducting the debit order. On the 9th March 2021 I sent another email informing them of the same. I have now received an email from them informing me when the next debit order is going off. I already only use this sum as pre paid and they can go into the account to view. I want all my money back that has been taken off my bank from December 2020 and I want this Sim to be converted to prepaid. Thank you
53 replies
65 months ago
Clicks Club Card Rewards not being credited to my Card
As most people are aware Engen Garages are affiliated with Clicks Stores whereby, if one swipes your Clicks card out an Engen outlet one is rewarded with Clicks Club Card Points. My husband mainly uses Engen Garages to fill up with fuel and has filled up fuel to the value of R12500.00 (Twelve thousand five hundred Rand), has been rewarded with R20.00(Twenty Rand). Now we do not have an Engen in the village where we live so have to drive out onto the N2 which is quite a number of KM's out of our way to take full advantage of this service which is non existant. My husband has been to a Clicks outlet to query this and the assistant phoned in his presence and he was then told the points would be credited onto his rewards card. Nothing was done. He then phone Clicks Head office to query this and was told someone would be getting back to him. If The reward is only R20.00 on R12500.00 purchses then I feel this is false advertising. This is actually an insult. I am going to copy and paste the email received back from Clicks The following is the email my husband sent to Clicks then I will copy and paste the response received back Message Good day,I went to clicks Richards Bay to check how many points I have accumulated after spending over 12,500 on fuel, only to be told that I have R20 on my card. The supervisor got the cards department on the line, they provided me with reference number 17974169 on 1/12/20 @ 9H30 and the sad thing is no one cared to call me. I am in retail myself, going to the media is not a nice thing to do, but as you know it is very effective. Please help me... Cell 0741055887, card no 0200681438585, kind regards Pieter Their Response Hi Pieter, Thank you for your email. We are sorry to hear that you have not received feedback as yet. We have requested that the consultant, Thabisa who has logged the query for you to follow up and contact you to further advise. Please accept our apologies for the delay and inconvenience caused. Kind regards Shahiema Basardien | Clicks Group Customer Service Consultant Tel: 0860 CLICKS (0860 254 257) International: +27 (0)21 460 1009 Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. Please Can this matter be attended to ASAP
0 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
1 (8.333333333333334%)
2 Star
0 (0%)
1 Star
9 (75%)