JV
Jaco N
Active since Mar 2009
12
Reviews
0
Industries
Reviews
12 reviews6 months ago
Non Stop SPAM negates the product/prices/service
Products, prices and turnaround times are brilliant. But the relentless, incessant and unsolicited marketing mails are driving me crazy. Its absolutely ridiculous and shows a complete disrespect for the customer... All the great work undone because you feel you have to SPAM customers... make it stop or I will
0 replies
18 months ago
Customer of 14 years - exit left
I've been a customer of them for over 14 years... I've long known to only buy recognised brands from them as they also sell a host of Temu/Shein nonsense that does not last a day even if used correctly. But now, I've bought Ginologist gin from them that clearly had gone foul... There was a large amount of sediment drifting in the bottles which can only be described as "goo". These things happen, simple return + refund. Not with OneDayOnly... 3 weeks have past and all I get is emails written by an AI-happy customer service agent who has not authority/interest in resolving the matter. It's a joke... one less customer... if history repeats (as it does) you will soon be left with none. Hope the staff know what is coming.
0 replies
22 months ago
They've become "Has Been's" - won't exist in 2 years
Used to be the benchmark in service and product quality. Comms are non existent, Tracy makes promises every minute but none are kept and their warehouse operations is nothing short of a circus. Even their couriers are useless....
53 replies
25 months ago
Fly By Night Operation
Poor quality Unsafe for use History of Split seams whilst using in open water Avoid avoid avoid
0 replies
98 months ago
Ridiculous feedback
returned a product a few weeks ago... still waiting for a SARS compliant Credit note.... keep be told they can't issue one which is plain ridiculous.
0 replies
104 months ago
No follow through - No feedback - No Reply
Still struggling to get all my accounts open after deciding to move everything accross to FNB... Terrible way to get started. Still Robin Hendrickse is absolutely nowhere and not replying to mails or answering calls. How do I get my accounts open if the guy who's suppose to be assisting me cannot follow throug!
122 replies
104 months ago
I don't need a team of bankers - just one person who can get things done
Another day and another escalation to HP because nothing is happening... The growth banker involved in switching my accounts (Robin Hendrickse) has been causing substantial delays and not replying to my mails or taking my calls... Please can my account be reassigned to someone who's willing to follow through until the customer's accounts have been completely resolved and not just to the point where he get's his commission or tick maker for making the "sale".
183 replies
105 months ago
Shocking service to a new customer
I accepted a bond quote from FNB that was worse than the offer from ABSA as I wanted to be an FNB customer... Why? - because media portray's them as being digitally savvy and technologically ahead of the competition. Sadly me experience has been one of extreme frustration: - Poor turnaround times for bond approval - Once my cheque account was opened the "Growth Banker" (Robin Hendrickse) became unresponsive and unhelpful. - 2 months waiting time for switching of debit order with me following up on multiple occasions. - the FNB app is dissapointing and offers little more than the prehistoric one Nedbank uses. - the "team of private bankers" is actually just another run of the mill inbound call centre that has a "please call/contact *** department with your query" answer for everything. My previous bank at least had an extremely efficient and helpful call centre. So yes, I'm a millennial that expects great customer service for the fees I pay and a bank which "responds" and corrects their mistakes... Let's see if FNB let's me down again.
305 replies
108 months ago
This is how things probably workd in 1652...
<p>I've been struggling since 16 May to "link my account" and I've had a myriad of excuses...</p> <p> </p> <p>Logged tickets via various sources and ZERO feedback from most. </p> <p> </p> <p>Even though I stated my issue I received and email 7 DAYS LATER asking me what the issue was... I replied immediately and waited another 9 days for someone to call me back. Couldn't take call so I called the number they left on voicemail and it's an inbound call centre!!!!<br /><br />Now the lady tells me I need to send an email containing just about my whole life story so they can link my account to my profile!!</p> <p> </p> <p>How can a company like AF operate like this in today's day & age... My profile has my ID and so does my new company product... just link it! Or call me and let's do it in 15 secs. But expecting me to draft a long mail with special requirements in subject etc... Jan van Riebeeck probably had to do that in 1652... <br /><br />If you want to compete with proper businesses like Alan Gray you need to get your stuff together AF!</p>
56 replies
109 months ago
5 years of loyalty spoilt by 1 person
<p>I've been an Afrihost member since 2012 and for the most part have always received exceptional service from them and as such I have converted half my colleagues (each with more than one sim) and all of my family to using this service. I myself have 4 different services.<br /><br /></p> <p>Signing up for the latest one (fibre) proved quite a challenge and the tech struggled for 3 days to get me internet access even after I was billed, I tried all avanues to escalate and eventually I was told on Monday that a supervisor would call me... Nothing, no one called.</p> <p> </p> <p>This morning I get an email addressing me by completely the wrong name and telling me "remember we throttle peer-to-peer" activity... Absolute Greek to me. I need you to CALL ME and assist with <span style="text-decoration: underline;"><strong>my issue</strong></span>.<br /><br />To be fair, I do now have access (although its performance is woefull - hence my request to <strong><span style="text-decoration: underline;">call me</span></strong>) but even after 4 emails requesting this the supervisor has told me "she is busy" I must send another sms and talk to someone else...<br /><br />Think I will talk to someone else... they're called WebAfrica / Crystalweb / Cell C... should I continue? Unfortunately one persons attitude will make me feel the best part of Afrihost is that you can leave easily as there is no contract.<br /><br />Good luck!</p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
10 (83.33333333333333%)