SA
Shanaz A
Active since Jan 2020
12
Reviews
0
Industries
Reviews
12 reviews3 months ago
Unacceptable level of service 😒
Registered claim HLB 2026/464911 ..dd 5/01/26 ..CASE # 60989154 dd 8/01/26 email sent to Hoclaims to follow up ..as well as an email to the Agent Fakir Naidoo who is dealing with my claim and who assigned Zimela to attend to my matter..To date there has been no communication despite me having to follow up myself.. this level of service is unacceptable..please investigate as a matter of urgency why the delay 🙄. Awaiting your feedback soonest.
0 replies
4 months ago
Misleadibg advertising
8th December 2024....I visited the store and purchased Sunlight liquid dishwasher 750ml but not given what was advertised as per their "White Friday" specials.. The advertising displays the 750 ml bottle of Sunlight Liquid however at the till point I was told its the refill sachet...I was unhappy as I wanted to purchase what was advertised.. a Manager was called ...I forget his name. He still wouldn't give me the product that was advertised...no apology and had an attitude problem..As a consumer I have the right to purchase the advertised product and believe that I was mislead .At the end of the day it's the principle that matters whether the product is being sold in a sachet or bottle ...I have taken pictures as proof of the advert..
0 replies
6 months ago
Unacceptable customer service 😒
AE367284 My claim was rejected for interior repairs. However I emailed Siyabonga on 3/10 requesting he escalates my claim for reconsideration based on my dispute with the rejection...To-date I have not received an acknowledgment or response from none of the responsible person or persons to execute my complaint..kindly investigate and revert soonest.
106 replies
7 months ago
Unacceptable level of Customer Service
Long outstanding claim...Very frustrated and unacceptable level of service.. Lack of effective communication. Over promised and under delivered
53 replies
14 months ago
Unfairly Prejudiced
On the 24 February 2025 I submitted a claim to Bankmed for R1050 for services rendered by my specialist Dr P Govender ( Reference no 10990814703). All relevant documents were provided ie Invoice and proof of payment. My claim was rejected with a code 4 meaning that my claim was not submitted in time.. I called in yesterday and spoke to a lady by the name of Baba. She advised that my date of service was the 12/06/25.. I then told her that it's incorrect that I've seen the doctor on the 6/12/24...why would I submit a claim for a consultation that was done in June last year. So this is the issue..the invoice date is as follows.. 2024/12/06...the date in the descriptive line on the invoice is 12/06/24 which is obviously reversed by error ..my proof of payment is dated the 6/12/24 in line with the invoice date ..surely the two dates match and common sense will tell that the date in the description line was an error..two out of the three dates are 6/12/24. The lady Baba promised to provide me with feedback today but to no avail..It will be noted that this claim will expire the 6 March 2025. I feel that my claim has been treated with utmost disrespect. It should've been referred to Management for a decision to be made by using his/her discretion and by doing a full due diligence. ..sadly the competency of the staff is much to be desired... Kindly revisit my claim and would appreciate your favorable consideration in view of the 2 correct dates outweighing the wrong date which is a human and genuine error. Thank you
112 replies
46 months ago
Bad non customer service delivery
With reference to my third party claim..2928750, a lady by the name if Gretchen is dealing with this matter.. she has no clue of delivering customer service. She has no common courtesy to respond to emails nor has she made any effort to contact me..I have to keep on following up with my claim but instead someone else is always assisting where possible...Gretchen is never available..Please help...if Management could intervene with my matter and expedite my claim asap..its almost a month later and no progress has been made..makes me wonder if this is how you treat people with third party claims ...we may not be your customers but deserve some respect and courtesy.
134 replies
46 months ago
Unfairly treated by misleading advert..
I did a short term insurance quote with Outsurance about a week ago and unfortunately they could not match my premium with my current Insurance. They are currently running a promotion whereby an award of R500 or R1500 will be awarded to the individual if Outsurance is unable to match or better your current insurance premium. When I requested for the benefit of the award of R1500 which is what I qualified for , I was politely told that it's not for business quotes..just to mention my vehicle is used for business purposes. I was flabbergasted as nowhere does your advert specify it's for personal cover only. This is grossly unfair and unjust as I believe that I was misled by your advert.... and based on this I should be awarded the bonus of R1500 as a good gesture...should I bring this to the attention of the Advertising Board. Awaiting your response
268 replies
53 months ago
Disappointed as a long standing customer
0833006231 ID 6105090060089 We visited your MTN store on Thursday 2 December in the Clearwater Mall for an early upgrade ie 16 December 2021.The date of upgrade according to your App is 16 December of which I have taken a screenshot as proof which I showed the staff member. After entering all my details into your system for the early upgrade together with the package chosen....lo and behold ..a 'penalty' fee of R599 was displayed on the screen. This meant this fee must be paid before the early upgrade could be processed .... com'n MTN...this is absolutely ludicrous . a few days before the actual upgrade date I'm being penalised.. Being a customer for over 35 years and having 3 current contracts with you I surely deserve some compromise and compensation as a loyal customer . If I recall previous early upgrades were done without any issues.. We would get a call from your Agents or SMS inviting your customers to do an early upgrade. What Happened????. I understand that changes are inevitable but should be in the interest and the benefit of your customers and not put them out of pocket.. Kindly investigate this matter and would appreciate you considering you waiving this 'penalty' fee in view of our long standing beneficial loyal relationship.. also bearing in mind that I have never defaulted with my accounts May I mention that its quite disappointing to note that your packages offered are no longer feasible or realistic in terms of my needs. I may have to shop around going forward. Awaiting your feedback.
0 replies
54 months ago
Sheet Street..lack of skilled staff and service
S Abdussamad 6105090060089 Account number 0251413407 My daughter and I have been shopping at your store in the Clearwater Mall for many years. We built a good relationship with the staff and well known to them.. On Saturday 6th , my daughter wanted to make a payment into my account but ho and behold the payment was refused. Reason, my ID was required yet my account details etc were all provided and being well known to the staff no hassles were expected.. I fully understand that fraud is on the increase but come on....really..this was a PAYMENT and NOT a PURCHASE!!!. Winnie , the Manager of the store was most unhelpful and still refused to accept the payment....its Policy..Surely Managers are empowered to make decisions to assist customers to the best of their ability. But Winnie just refused to assist..giving lame and poor excuses like their cant use the system , they signed declarations , its policy etc etc and etc..She had no inclination as to how to use her discretion and initiative not forgetting the attitude..My daughter eventually left the store frustrated and angry and so was I after she told me about the incident..Please ensure your staff especially Managers are well equipped and trained to be able to use their discretion to deal with such situations . You want happy customers at the end of the day and cant say much after this...a good relationship ruined...
53 replies
55 months ago
Disgusted Policy
I wanted to exchange a clothing item at PEP in Clearwater Mall.. unfortunately I misplaced the slip even though the price tag was still in tack. . They totally refused to exchange the item without the slip and yet the item was a factory fault..I did not want a refund but merely an exchange for another clothing item..its the first store I come across who will not exchange or refund without a slip. Other retail stores will offer you a voucher. I'm totally disgusted at this policy and unacceptable..
0 replies
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