RV
Robin V
Active since Jan 2020
20
Reviews
0
Industries
Reviews
20 reviews5 months ago
PnP ASAP - Pathetic Inventory Management
On the ASAP App they keep showing items that aren't available, and this is before the day has even begun. Even worse is that AFTER I get the out-of-stock statuses, I can STILL find the items shown as available in the app, and I even managed to add 20 each of them. To make matters even worse, there is no option to cancel once SHOPPING has started, no option to cancel an order where less than 50% of the requested items have been shopped, no compensation for the inconvenience caused AND THEY STILL DON'T EVEN UPDATE THE AVAILABLE INVENTORY after all of that. Nothing they can say or claim about this will explain how a customer can be told items are out of stock in one order, then literally still see them in stock afterwards + be able to order them. It borders on **** behavior
266 replies
9 months ago
Not allowing RETURNS or REFUNDS
They just DISABLED RETURNS from my app profile. I assume them I am supposed to accept a certain about of damaged or inferior goods, and I should stop requesting money owed to me be refunded into my bank account. Guys rather just use PnP ASAP, if it's an option ... STOP THESE KINDS OF UNFRIENDLY CUSTOMER "service" PRACTICES !!!
0 replies
11 months ago
Zero customer support !!!
Zero customer support !!! Nothing has changed in years now and might even be getting worse. Use Uber Eats or another place that actually values customers. 1hr already BTW and still waiting on an agent to contact using the dumbass Whatsapp channel. After 4pm on a SUNDAY!, but apparently all the agents are busy. It must be a team of max 3 people or something.
0 replies
11 months ago
Garbage Pizzas
Absolute TRASH pizzas and once again, also missing the extra toppings that I added. Don't fall for the pictures on their site / on the app, as those pictures might as well be ******, based on the garbage that gets delivered. AVOID AVOID AVOID!
0 replies
17 months ago
ORDER 1833 - Stalled Updates and Pathetic Customer Service
Absolutely pathetic customer service, even worse communication and unable to perform a basic modern online service. Apparently, their MD himself is above reply to NORMAL customers. Please see the breakdown of my communications below: 28/11/2024 - Order placed and paid for at 15:27pm 28/11/2024 - Order #1833 29/11/2024 - I received an email to say my order is on it's way at 10:24am 29/11/2024 - On the Aramex tracking (47246530273), it says Label added to shipment, shipment now waiting to be handed to the last mile courier. 29/11/2024 - Note, this is the LAST UPDATE ON THE TRACKING as of 16:42pm on 04/12/2024 (6 days later) 02/12/2024 - I email for an update at 07:04am, as per: If you have any questions, reply to this email or contact us at Orders@jcleroux.co.za 02/12/2024 - Your message wasn't delivered to orders@jcleroux.co.za because the address couldn't be found, or is unable to receive mail. 02/12/2024 - I forward it again at 07:10am to confirm it was a temporary issue, that email comes back undelivered as well. 02/12/2024 - At 07:15am I log the web ticket 111798. I have heard nothing from the company and there is no tracking updates at this time. 02/12/2024 - Around 14:06pm I log another web ticket, including more details. Ticket number 111810. 03/12/2024 - At 10:07am I receive a response on ticket 111798, asking for my order number. WHICH WAS IN THE TICKET DESCRIPTION (Attached) 03/12/2024 - I respond almost immediately at 10:09am, with the ticket number 1833 03/12/2024 - Over 2hrs later at 12:32pm I receive a reply to say they HAVE followed up and I will received feedback (Attached) 03/12/2024 - At 18:13pm, after hearing nothing more than 5hrs later, I ask what is the feedback from that initial team discussion. 03/12/2024 - I also inform them that the customer support email provided, does not work. 04/12/2024 - It is now more than 16hrs later since I have heard from them, after being told I would receive feedback. 04/12/2024 - As of 16:56pm the order tracking from Aramex HAS STILL NOT CHANGED (Attached) 04/12/2024 - As of 16:56pm I have still not received any reply to web ticket 111810 logged on 02/12/2024 05/12/2024 - Checked at 09:03am, no updates or responses from the day before. 05/12/2024 - At 09:40am my wife called them on (021) 865-8200 and was told ALL MANAGERS are in a meeting. They will call her back. 05/12/2024 - The person this call confirmed that we already know, nothing has been handed to the courier yet (Ghost Order). 05/12/2024 - At 10:34am I emailed them again, telling them that it has now been 2 days since they said I would get feedback. 05/12/2024 - As of 13:40pm , NO CALLS , NO EMAILS from anyone on this mailing list, and NO UPDATE ON THE SHIPMENT TRACKING 05/12/2024 - It is now 3hrs since the call my wife made.
56 replies
21 months ago
Truworths - Modern-day **** Company
After reading a couple of revies, I see this is actually Truworths MO and not an isolated incident. THEY can change ONLINE ORDERS after it's been placed and cancelled items you have ordered, but as the customer YOU CANNOT CANCEL OR CHANGE YOUR ORDER, after it's been "processed" - basically just some or other BS they claim their barely legal T%C's allows them to do. If a customer no longer wants an order MINUTES after being told that an item they ordered isn't available, they MUST be allowed to cancel that order ONLINE (where it was placed). This is the shady "process" ****Worths excepts clients to follow. Everything can be done ONLINE, all communication will be done ONLINE, but if you want a refund GOT IN STORE (and obviously forfeit the delivery fee)
290 replies
24 months ago
Decofurn Kenilworth is a Disgrace!
What an utter disgrace and a pathetic example of so-called "customer service". Imagine treating customers as your private courier companies because YOUR STORE and YOUR STAFF messed up a purchase. We bought a chair from the KENILWORTH store and their staff unpacked it from the packaging FOR SOME RESAON (it definitely wasn't to verify all the parts were there). Once we got home and found a piece was missing, we called them to DELIVER the missing parts, as no part of this shortcoming was our fault. They flat-out REFUSED to make the 4km (7min) drive to resolve the issue. Instead, they insisted that WE DRIVE BACK and collect the part that THEY MISPLACED. I asked them what their normal delivery fee is, to which they gave the figure of R250. So it's fine to them to charge a R250 fee, but on their own f-up, they expect PAYING CUSTOMERS to drive up and down, at the customers own costs. Take heed, maybe the reason they are cheap isn't due to purchasing power and better sourcing, it's cheaper because of the NON-EXISTENT SERVICE!
0 replies
25 months ago
SA Metal Wetton
Sort out the BS happening outside your premises. From guys walking around with baseball bats, to a pregnant Pitbull tied up to road sign .... And save that BS that it's not your problem. This **** isn't in the area/road on flipping holiday
0 replies
26 months ago
WE NEED TO STOP THIS PRACTICE
I wish I could literally give this company zero stars and add it to the list of companies that make empty claims and offer worthless services. Then they make cancelling such worthless services, a million times harder than the sign-up process (obviously to discourage clients). I signed up with TrueCredit ONLINE ONLY, now they expect me to submit forms and email them to cancel the service - what BS. Yet another **** company, that removes any sort of CANCEL request/link from their site. I have now sent an email to cancel this service, failing that I will be escalating it to the NCR, CPA and whoever will listen. For any future clients, this service did absolutely nothing, so do not waste your money.
112 replies
26 months ago
STAY AWAY
Absolutely useless service. You are better off just dealing with the Credit bureaus yourself. I achieved more results in my personal capacity, than using the utterly useless platform. The only thing they are consistent with, is deducting their premium subscription. They will also then make it has hard as possible to cancel said service, SAYING YOU (the customer) MUST PHONE IN TO CANCEL. Yes, an online service provider but you must CALL TO CANCEL. I even made it clear that I did want to chat to an agent or call in, I just wanted it cancelled. Then I got hit with a reply to call in as the agent call make outgoing calls. So, the company won't even pay for calls or provide a callback service, but the PAYING customer must? ... Just steer clear of this "service". I will be lodging a complaint with the NCR and CPA as well.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (10%)
1 Star
18 (90%)