JA
Jaime A
Active since Feb 2020
12
Reviews
0
Industries
Reviews
12 reviews18 months ago
Great service from T...
Great service from Thumzili assisting me with making amendments to my policy
53 replies
36 months ago
Mr Delivery ****mers
Placed an order via the Mr delivery app for delivery which was accepted at 18h29 and payment went off from my account. 20mins after the estimated arrival time at about 19h30 I logged a query on the app that my delivery was late. I received an email advising they were checking what's going on and will get back to me. I waited a few mins and when I checked the app again my order was canceled. No reason given and no refund was received.
0 replies
37 months ago
Pathetic service incompetent staff
Submitted a claim after my son was born premature and spent two weeks in icu. Before submitting the claim I read through all the information packs regarding the benefits I can claim for as I myself am a Santam employee. After submitting the claim I received no feedback from them and no updates on my claim. After calling in numerous times I was advised that I will only receive feedback after 14 working days. I called back after 18 working days as I still received no feedback and was advised my claim was rejected due to their updated policy wording. When I informed them that I am 100% sure I never received any updated wording from them as I did my homework before submitting the claim and confirmed with them more than once that my contact details are correct, the consultant had no answer for me. When I enquired about the official rejection letter and their disputes process the consultant advised she will mail me all the requested information as well as the updated policy wording which I should have received upon my renewal. It's been a month later and I have still not received anything. Pathetic service
53 replies
51 months ago
Game store liars
Purchased a Campmaster 3x3 Gazebo online from Game on 31/12/2021. As per the advert online(Item no. 809633-EA) the gazebo comes with a 1 year warranty. On the 29/01/2022 we put up the gazebo for the first time and after it was up and while we were sitting under it the legs on the top around the frame started breaking loose. On Monday 31/01/2022 an email was sent to Game's websupport email with photos of the damaged item and the box as per the returns policy on Game's website. Two days later we were contacted and advised to take the item to the Cape Gate branch so that it can be inspected by a manager. When we got to the store the floor manager was not there as he had already left for the day and one of his colleagues inspected the gazebo. The colleague informed us that they can clearly see the damages but that according to their knowledge the 1 year warranty on the item only covers the shade cover and the side panels and not the legs or frame of the gazebo itself. When asked for them to show me the T&C's where this is indicated they were unable to provide me with this info. Furthermore we were informed that even if the floor manager had been there, the Cape Gate store would be unable to assist us as only the 'Online' department would be able to advise on the return. They had even advised that they were surprised to see that we were able to purchase this item as they have not had any stock of this specific item since before the end of 2021 and can confidently say that they will not be able to help us as it was already discussed between the managers that there's nothing they can do. After our visit to the store another email was sent to the online websupport querying where it states that the 1 year warranty only covers the shade cover and not the gazebo itself and 5 days later there has still been no reply. Now my question is with a gazebo why would a person need a warranty on a shade cover and not the frame of the gazebo itself and why is this explanation of the warranty indicated or communicated anywhere in store or online. I know many people who have made similar purchases from Game and not one of them were aware of this condition which exists with regards to the warranty. I did not want a refund and simply wanted to exchange the broken gazebo for a new one but after this experience so far will not advise anybody to purchase anything at Game again.
0 replies
52 months ago
Awaiting online delivery
Made an online purchase and as per tracking item was shipped on 27/12/2021 already yet I am still awaiting delivery. Order #201011917431
0 replies
55 months ago
**** customer service
Two weeks later and still nothing from Vox. I called customer care and explained that I need urgent installation for work purposes. Consultant told me she will escalate and get back to me. Still nothing. Vumatel confirmed everything is sorted on their side I am just waiting for Vox to deliver the modem and configure. Still waiting on feedback. No Fibre but I am going to be billed for these days. Other service providers connect and configure you the same day Vumatel sends confirmation. I have not experienced such bad service before
106 replies
56 months ago
Refuse to cancel policy of a deceased
My father who was the policy holder passed away 3 months ago already and we have tried to cancel his policy but Budget Insurance refuses to cancel and have sent us from pillar to post and deducts the premium every month. We have all the necessary documents but your incompetent consultants are clueless and pretend to not know what to do. It's not difficult to understand. He is dead and we want to cancel his policy. Why are you continuing to deduct premium every month from a dead person
159 replies
63 months ago
Vodacom thiefs
My account used to be debited on the last day of every month. On 19 January I changed my bank details and the consultant said that they only have 3 debit dates, the 1st, the 5th and the 7th. The person now paying my account only gets paid on the 4th of the month and therefore I changed it to the 7th. I confirmed by asking how much will be debited and was assured only my monthly debit amount. Today is the 9th and they debited more than double this morning saying that my account is in arrears. The consultant said that invoices are generated on the 1st and if it's not paid on the 1st your account goes in to arrears. I then asked her if I'm paying for January and February and she said yes but when I asked her if that then means nothing will be deducted for February she said on the 7th march, February will be deducted. So first she said that on the 7th my account will be in arrears because invoices are generated at the end of the month in the same breath she says that 7 march only 1 payment will go off so then why did 2 go off now? Also note that on the 13th January I went into Vodacom Cape Gate to change my bank details and I was never informed that if I change my debit order date my account will be in arrears. They debited R5498 without any warning. The invoice states R2600. On the 19th I called and changed my bank details telephonically with one if their service consultants who again confirmed that my normal debit amount will go off the 7th.. if I was informed that my account would go into arrears then I wouldn't have changed the date. They are refusing to pay back my money because my account was in "arrears" and I owe them the money. This is pathetic service and I have numerous problems with Vodacom every month. Clearly the in store staff were wrong and advising me incorrectly and now took all my money. I want my money refunded immediately or I will be reporting Vodacom to the communications ombudsman and the newspapers.
112 replies
63 months ago
Old Mutual Superfund
Requested a full transfer withdrawal from my Old Mutual Superfund to Sygnia Preservation fund 3 months ago as I no longer work for Old Mutual and I am still awaiting confirmation
61 replies
63 months ago
Bad service
Been trying for the past 3 months to transfer my pension fund from Old Mutual to Sygnia Preservation fund. At first Sygnia blamed Old Mutual for the delay. Now it seems Old Mutual is waiting on Sygnia and there is absolutely no reply from Sygnia to my or Old Mutuals emails. When I call in I don't get through and am told to send an email. Shocking service
56 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (91.66666666666667%)