SS
Selwyn S
Active since Feb 2020
36
Reviews
0
Industries
Reviews
36 reviews2 months ago
Repeated Attempts to Address Product Issues
This is now the third and, ultimately, final attempt to bring my concerns regarding C*****'s Butro product to the company's attention. Despite raising this issue multiple times before, it appears to have fallen on deaf ears, or cost reduction is of more importance. The core issue lies with Butro itself. It appears that C***** may have attempted to reduce costs or alter the raw materials in their formulation, which has significantly compromised the product's quality. Butro has become extremely difficult to spread, making it unsuitable for simple snacks such as Provita with a bit of Butro and peanut butter. In practice, it is nearly impossible to achieve a satisfactory spread. Furthermore, once Butro is app**** to bread, rolls, or similar items, it begins to develop a shiny, oily appearance within 10 to 15 seconds. This suggests that the product is breaking down and reverting to a liquid state. Attempting to spread any additional topping over this oily surface is futile, as it simply slides off whatever you are preparing. A few years ago, I encountered the same issue. At that time, I was contacted and informed that C***** had changed the formula but would be reverting to the original version due to numerous customer complaints. Unfortunately, it now seems as though the company is disregarding customer feedback and has returned to producing a product that quickly turns into an oily or slimy substance when exposed to air. Given these ongoing issues and lack of response, I have decided to switch to genuine butter instead.
53 replies
2 months ago
Difficulties with Discovery Digital Platforms and Profile Information
I am using this complaints channel as I have been unable to locate an email submission option on the Discovery website. The only alternative I could find was a WhatsApp bot, which unfortunately was not able to assist with my query. If I am not mistaken, this is the second time I have raised a concern of this nature. I am a Discovery Health member and am regularly encouraged to make increased use of digital platforms for queries and account management. Having recently retired after approximately 30 years in the IT industry, I am fully supportive of digital solutions — provided they function reliably and as intended. My primary concern relates to my online profile on the Discovery web portal. I prefer using the web interface rather than a mobile phone due to the larger screen, however a significant amount of my information appears to be missing. In particular, I require a list of all hospital admissions since my IMRT radiation treatment in 2021. While the relevant page exists and the months are displayed, there are almost no records reflected for hospital admissions. As a result, I am required to contact Discovery telephonically to obtain information that I would expect to be available online. This has left me uncertain as to whether the move to digital platforms is intended to replace traditional channels, or whether it primarily redirects members to digital telephony. In addition, I have experienced ongoing difficulties when calling in. I am often asked to open the app to receive a verification message to confirm my identity, however these messages do not arrive. After waiting two to three minutes, the system reverts to a default OTP, which I receive and enter successfully. Despite this, when speaking with a consultant, I am informed that I have not been verified, which contradicts the guidance provided earlier in the call. I raise these concerns not to criticise the move toward digital solutions, but to highlight challenges that make it difficult to use them effectively. I am more than willing to engage fully with the available technology, provided it operates consistently and delivers the information it is intended to provide. I would appreciate your assistance in addressing these issues and in ensuring that my profile information is accurate and complete.
112 replies
5 months ago
Do NOT buy from Amazon South Africa
Purchased 2 x Magsafe battery backup for iPhones. One works the other does not. Amazon could not give a continental. Their attitude is they will let the supplier know its faulty and if they agree to refund it will happen. With mine ZERO response from this SOUTH AFRICAN company/****mer. The supplier has not responded, and now I lose my money. AMAZON IS SHOWING THEIR TRUE COLOURS AND I HOPE THEY FAIL. Rollon Takealot - your service and support etc knocks spots off Amazon South Africa. Two companies' names on Amazon as supplier
0 replies
7 months ago
Problematic systems
I’ve had generally decent service from Customer Support, but the system itself just isn’t working the way I expected it should. A couple of clear examples: 1. When I stop at a shopping centre and want to activate CARWATCH, the app randomly indicates the car is still running, which means one cannot activate CARWATCH. This has happened to all 3 cars at various times. Once when I phoned in, I was told to drive a few kilometres, switch off, and “see if that helps.” That’s not what I’m paying for, and it’s not a real solution. 2. As the admin (and a retired head of IT), I set up two-factor authentication. Lately, when I request an OTP, it simply doesn’t arrive. Last week I tried around 6–7pm, and only at 2am did I suddenly receive several codes all at once. Sometimes the codes are all different, and sometimes all the codes are the same – totally inconsistent. That makes the security side of things unreliable and, frankly, pointless. I have screen shots showing times if required. When I logged a complaint on the website, I received a call from someone in social media support. How does social media have anything to do with IT security or a non-functioning SMS system tied to a tracking unit? I asked for a supervisor or manager — none were “available,” and nobody offered to call me back. I was just my problem would be “escalated.” That’s the same empty line government departments use, and usually nothing gets done. And then there’s the cost. From what I recall, I wasn’t told upfront that my monthly fee would increase by 10% in years two and three of the three-year contract. Sure, it’s in the Terms and Conditions that you only get after signing, but 10% increases when inflation is 3–4% feels unreasonable. At this point, I’m questioning whether switching service providers was the right choice. I’m paying more for a system that seems to deliver less.
106 replies
9 months ago
Complaint Regarding Poor Service on Claim
I am writing to express my profound disappointment in the handling of my recent, minor claim lodged online on 24–25 June 2025. Initially, I was impressed by your prompt assessment. However, since that point, every step of the process has been marred by poor communication, unnecessary delays, and administrative errors that fall far below the standard promised and expected from Momentum Insure. After the assessment, I received no follow-up until I lodged a formal complaint. Although the assessor asked if I had a preferred service provider, I only learned of your preferred provider when I questioned why the assessments approved value of the repair was a third less than my lowest quotation. When I was advised this was their preferred service providers price, the quotation was one-third cheaper than mine, it raised serious concerns to me about workmanship quality. Multiple complaints were needed before I finally received a waiver to sign, yet every version of the paperwork inexplicably showed an excess when my policy clearly states that there is no excess. Even after re-submitting the correctly signed form, I was told you could not open the attachment, only to succeed on the second attempt—another avoidable delay. On 24 July, a month after I first raised the claim, I was assured the reimbur*****t would reach my account within “2–3 days.” Today, 3 August, I am still waiting. To compound matters, my surname has been misspelled in every communication, which suggests a worrying lack of attention to detail. Throughout, I have repeatedly seen statements claiming that Momentum Insure “goes to great lengths to bring you excellent service.” Regrettably, my experience has been anything but excellent. I expect an immediate resolution: accurate paperwork, correct spelling of my name, and expedited payment of the full claim amount. Continued delays will leave me with no choice but to escalate this matter to the Ombudsman for Short-Term Insurance.
107 replies
9 months ago
Excellent service and turnaround time
I have used this company in the past and recently. I have found them to be super efficient with supply and delivery and appreciate that they are available and respond to queries (not related to quality!), with speed. Quality of items purchased have been great!
53 replies
11 months ago
Netcare not refunding my co-payment , and delete mail without reading them.
I was admitted to Linmed Hospital on 24th March for a procedure and was advised I had to pay a co-payment. As this is part of my cancer treatment, the medical aid was approached to waive the co-payment, to which they agreed. Since I had already paid, I requested a credit from Netcare. The email and supporting documents were submitted on 25th April 2025. On 7th May 2025, I sent an email requesting confirmation as to when my refund would be processed. On 8th May 2025, I received an email stating that all my documents were received, but there was no mention of the refund timeline. I rep****, seeking an answer to my initial query and clarification on why the confirmation email was delayed by two weeks. Unfortunately, the email I sent was deleted without being read minutes after sending it. It appears that Ms. Nonhlanhla Kubheka may not be fully committed to client service and perhaps should be reassigned. As a pensioner, R7200 is a significant amount and cannot be overlooked. If you review your records, you will find a similar complaint from me regarding a past refund request. Is it Netcare's policy to delay credits? It certainly seems to be the case. I have copies of all emails date and time stamped should you require further proof.
174 replies
13 months ago
Responding to email when she could be on her way home.
Every time I deal with Momentum, I have to convince myself that it is the same company. Usually one deals with large corporate, you could get that one person who goes the extra mile. In the throes of looking for another car, I called Momentum to obtain quote, to make sure I'm within my budget, which was about 3 calls and not sure how many emails. Then today I sent mail advising to add the car from last quotation to my policy. mail sent around 6pm, expecting a call in the morning. NOPE - at 6-05pm, Momentum called - it was Candice. When I asked why she is still there - her response was - was getting ready to leave when you mail came in so I called to see how I could help. AGAIN, fantastic service, went through all that had to be done, until we had finished at around 6-30pm, and still asked ... Anything else I can assist with? Not sure if management are aware this service. Candice could have left my mail till the morning... but handled it there and then Brilliant service really. All my dealings with Momentum this last week were fantastic.... They have a fantastic customer support team.
53 replies
13 months ago
Very pleasant experience EVERY time.
I have had fantastic service from day one when I asked for an initial quote, right through to today where i have had to call about 3 times in the last week or so to make changes. Each time I call the call centre, they are all brilliant know what they doing and its a pleasure dealing with Momentum Insure Today was Jabu, last week when I needed a quote it was Johanna.
53 replies
24 months ago
Virtual Card limit hidden from customers, and you will never know it.
WOW – what a pathetic service from Secure chat at FNB. My issue was embarrassing, as I use a virtual credit card, for online purchasing and at pay points. Suddenly yesterday – my payment of around R600 was declined – Transaction Declined daily limit. WHAT! Daily limit according to my app shows R2500. This was first transaction of the day, so how could I have exceeded my limit. This happened at 2 shops. The strange thing is that when I used my physical credit card the transaction went through.(scratch my head) Now when I use the virtual card, I was led to understand it is linked to my actual credit card and appears on my credit card statement as a normal credit card transaction – and I do not get 2 statements ….so one assumes the credit limit set for the card on the app is correct and applies to the virtual card as well. Whilst using secure chat to find out what is going on I was transferred to 5 different people / departments & one person TELLS ME THAT THE DAILY LIMIT ON THE VIRTUAL IS DIFFEERENT TO MY ACTUAL credit card limit – HUH . Now the bigger issue is no one could assist in telling me what the virtual card limit is and how I can change it. I then asked how or where I can see the virtual card limit and I was told I cannot see that limit either……and closed the chat. WHAT????? How come in the past – I have NEVER had this issue???? And no-one at FNB can help or advise. Then today I went to a shop and transacted R260 – transaction OK. Second shop transaction R350 – DECLINED _ EXCEDEED DAILY LIMIT. *** is going on…. And no one at FNB can tell me. May it’s time to look for another bank.
177 replies
Review Distribution
5 Star
3 (8.333333333333334%)
4 Star
1 (2.7777777777777777%)
3 Star
0 (0%)
2 Star
7 (19.444444444444443%)
1 Star
25 (69.44444444444444%)