RL
Renschia L
Active since Feb 2020
13
Reviews
0
Industries
Reviews
13 reviews3 weeks ago
CUSTOMER RIGHTS HAVE BEEN VIOLATED
I have tried all the apps, whatsapp, etc., regarding my problem and no one is doing anything about this. My account nr is 9391797113 I paid my account on Sunday, but it only reflected on Monday. My power was disconnected on Monday afternoon. The accounts department received our proof of payment. I followed up on Tuesday and got a reference number. I was told that it has to be sent to the next department. On Tuesday evening at 6:30 pm, a lady phoned me from Witbank to reconnect our power. We were not home and she said she will phone again on Wednesday morning and do the reconnection. It has been 72 hours since then, and our power has not been connected yet. I have phoned numerous times and every time someone tells me it will be escalated to the relevant department. Nothing has been done yet. It has been escalated so many times, and no one has acted on these emails or escalations. I lost a large freezer full of meat. The farm workers have fridges in the storeroom and their food has also gone rotten. They have little kids that are going to sleep hungry tonight. It feels that my consumer rights are being violated. The bill has been paid. It takes 24 hours to get approval for reconnection, but we are still in the dark after countless phone calls and emails to the Witbank centre. It seems that someone is not doing their job there.
1 reply
8 months ago
STADIO WORST ADMIN DEPARTMENT
Worst experience with their admin department! We have been struggling to get my daughter's certificate after she completed her studies and passed Cum Laude. Although she was on the list, her name was not printed in the program, her distinctions (8 of them) was not printed on the name tag. She didn't receive her certificate after the ceremony. The admin department does not respond to any emails that have been sent. er name was also not printed in the program,
1 reply
11 months ago
TOY KINGDOM NOT DELIVERING FULL ORDER
I ordered and paid for a set of Mr and Mrs Potato Head advertised at R359. When my order was delivered, only Mrs Potato Head was in the box. For the past three weeks I have been trying to get this sorted out. Amazon keeps on giving me computer generated answers. They want me to return the one Potato head for a full refund. I am using it in my classroom for lessons. I don't want the refund, just the rest of the order. They are refusing to help me any further. I managed to get a hold of Toy Kingdom. It looked promising, until they said, that they want to follow up with Amazon. That was on the 18th of June 2025 and no one has responded.
0 replies
11 months ago
AMAZON NOT DELIVERING WHAT WAS ORDERED
I ordered and paid for a set of Mr and Mrs Potato Head advertised at R359. When my order was delivered, only Mrs Potato Head was in the box. For the past three weeks I have been trying to get this sorted out. Amazon keeps on giving me computer generated answers. They want me to return the one Potato head for a full refund. I am using it in my classroom for lessons. I don't want the refund, just the rest of the order. They are refusing to help me any further. I managed to get a hold of Toy Kingdom. It looked promising, until they said, that they want to follow up with Amazon. That was on the 18th of June 2025 and no one has responded.
0 replies
18 months ago
POOR CUSTOMER SERVICE AND DELIVERY
I placed an order with this company on the 26th of November 2024. Their website said delivery within 3 - 7 business days. It is already 13 business days have passed already and I have not yet received my order. The tracking details they provide shows that it has been lying somewhere for 5 business days. This is unacceptable! I did contact them, but my issue was not resolved. Will not order from them again!
0 replies
18 months ago
ARAMEX THE WORST
I ordered toys from a company. They send it via Aramex. It is already 7 days and I have not received my parcel yet. I have tried whatsapp chat with no success. I have phoned them and after 20 minutes and speaking to an agent, I still don't know where my parcel is. Their system is not updated regularly. I can't track anything. Please stay away from this company.
0 replies
26 months ago
WOODFORD CAR RENTAL CAPE TOWN INTL AIRPORT
Best service we have ever received from a car rental company. Pickup from Cape Town Int airport was quick and easy. Got a nice clean economy car and had no issues at all.
1 reply
42 months ago
Standard bank does not deliver
Tried to buy data through the internet. It keeps on giving a Technical error. When I buy 1 GB @ R85 it has no problem going through, but when I try to buy the specials 20GB + 20GB NO for R199, it suddenly give a technical error. Not sure whether it is Vodacom's problem, but it is available on the Standard bank internet banking site. So my question is, are these deals for real or is it a scam on a banking app??? Tried to buy on different times, still gives the same error. Standard bank should know that if they advertise a product at that price they have to deliver!
2 replies
49 months ago
FNB NOT THERE TO HELP THEIR CLIENTS
This my second review for FNB. I have complained about a problem weeks ago and an FNB consultant contacted me and also gave me a reference number. I also received an email stating the following: Your High Priority Complaint Reference Number 4551019NF been assigned to a Service Resolution Consultant in Customer Resolution Centre. It was send on the 29th of April and almost a month ago. Nothing has been done since! I have sent a couple of emails regarding this matter and no-one has even answered me. This has been hands down the worst service I have ever had to deal with.
1 reply
50 months ago
FNB DOES NOT WANT TO HELP
I had to give a policy as insurance many years ago when I took out a loan. The loan has been paid back (it has been more than 10 years now) and FNB never signed off on my policy. I went to the Amersfoort branch with an example of the letter that they should give me, but they had no idea what to do or what I was talking about. They were not in the mood to help me at all. I then contacted a lady at FNB via email and she tried to help and escalated it to the correct department, but still no one seems to even bother and get back to me. The first email has been sent on the 12th of February 2022! It seems to me that the slogan "How can we help?" and FNB should not be used in the same sentence. I am really disappointed in very bad service. I have been a client at FNB for almost 40 years and this is how they treat me!
1 reply
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
11 (84.61538461538461%)