KD
Kyle B
Active since Feb 2020
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
********* treatment!
To Rain Customer Support, I have been a Rain customer for approximately 3–4 years. For the past 27 days my connection has been unstable or unavailable. I have reported this multiple times. I have now been informed by Rain support that my router is no longer supported and will not be replaced unless I cancel my current package and upgrade to a more expensive package. I am not requesting an upgrade. I am requesting that Rain provide the service I am currently paying for. In terms of Section 54 of the Consumer Protection Act, I am entitled to receive services that are performed in a quality and manner that consumers are generally entitled to expect. If the router required to deliver the service has failed or is obsolete, the responsibility to repair, replace or otherwise restore the service rests with the supplier. Requiring me to pay more to restore a service I already have constitutes a failure to provide the contracted service. Please confirm in writing within 5 business days one of the following: • Replacement equipment at no additional cost, OR • Restoration of my service under my current package, OR • Penalty-free cancellation and refund for the period the service has been unavailable. If I do not receive a written resolution, I will escalate this matter to ICASA and the National Consumer Commission.
318 replies
2 months ago
Update on my 22 days connection issue!
Hello Peter complaint | 12 Feb 26 Yesterday after speaking to a one of their consults abroad, by the name of Apple, I felt happy that she confirmed that she would sort out the refund on my account for the 22 days my service hasn’t been working, and confirmed that she will try and escalate a replacement router since that is the issue. I then got a phone call shortly after that at 5:30 from one of the South African consultants, and she then confirmed that RAIN will NOT replace my router, as it is no longer an available model, and I must therefore CANCEL MY SERVICE TO GET A NEW ROUTER AND PAY THE INCREASED COST - WILD. I have been with rain for 3 or 4 years, and now because the router is faulty I must cancel my service and go through all the admin to get a new router and pay the increased cost, make it make sense. Hell no will I be doing that, what an inconvenience for any customer that has to do this! Literally feels like RAIN is 100% pushing their customers into a corner to pay a higher fee. I then got a phone call shortly after posting my review on hellopeter, and the consultant assured me she will see what she can do to replace my router and keep me at the same price point, now that is customer service, that is helpful that is a resolution. She then told me she would call me back on Thursday (12 Feb @ 12:00) which she did, she called me to late me know that the sales team will call me and help me with a migration, did I get a call? Nope 😂 ofcourse not, 23 days into my query and I still need to follow up and beg for answers. Count your days rain, you are really tarnishing your own reputation. THIS IS NOT CUSTOMER SERVICE, If you guys cannot replace my router (which is OUT of my control) I want you guys to email me and confirm that you CANNOT fulfill the service and you can cancel my subscription on your own! I will NOT cancel my service, and I will request a refund for each day that my connection does not work. Ps - train your staff to stick to agreed timeliness, very ********* behaviour. Hello Peter complaint | 11 Feb 26 22 days with an unstable connection, 22 DAYS. I have been escalating my query with multiple consultants since the 22 of January, today is the 11th of Feb. I get told to perform the basic trouble shooting steps over and over and over again, then get told it’s being escalated to a different department, and that someone from the department will call me, however THEY NEVER DO. I have to call and follow up everyday, and then get told that I need to do the troubleshooting steps, and then get told that’s it’s being escalated and someone will call me. 22 days with an unstable/non existing connection, almost a full month. No support from the team, no concern for their customers, no interest in following up. Spending an average of 15-30 minutes on each call it’s WILD
224 replies
2 months ago
NO CONNECTION + NO HELP!!!
22 days with an unstable connection, 22 DAYS. I have been escalating my query with multiple consultants since the 22 of January, today is the 11th of Feb. I get told to perform the basic trouble shooting steps over and over and over again, then get told it’s being escalated to a different department, and that someone from the department will call me, however THEY NEVER DO. I have to call and follow up everyday, and then get told that I need to do the troubleshooting steps, and then get told that’s it’s being escalated and someone will call me. 22 days with an unstable/non existing connection, almost a full month. No support from the team, no concern for their customers, no interest in following up. Spending an average of 15-30 minutes on each call it’s WILD.
56 replies
30 months ago
HORRIBLE CONNECTION, POOR CUSTOMER SERVICE
Beyond over Rain WiFi! These are all the days I’ve called and complained about you guys regarding my **** commection ! 4th oct 6th oc t 7th oct 17th , 18 October 25 oct (7 times) 26 oct, 1st 02 nov. 09 Nov These are the days I have had no connection in which I’m still waiting for my update on the refund????? 6th , 21, 26 30 (no connection) ! After you guys also failed to update my debit order on the 7th of September it was only updated in October? I had to pay a double installment and I’m still dealing with this ****? Everytime I call I get told to move my router here and move my router there, take the SIM card out reset this reset that, ITS A LOAD OF *******. My airtime bill exceeds what I’m paying monthly for all the calls I have to make for my connection, I am so beyond OVER IT - I DO NOT RECOMMEND RAIN
969 replies
57 months ago
POOR SERVICE.
Really not happy with this courier, they’re extremely delayed and unorganised and provide false expectations for deliveries. Takes so long to get through to them, their tracking page has incorrect details, Will never use their services again.
0 replies
67 months ago
AMAZING...... But
I genuinely love Nandos, After recently become a big fan of their food, Its all Ive been ordering for the past few weeks. Their food is honestly so delicious, and fresh. It doesn't make me feel guilty tov order from there, as its all so much healthier than your regular fast food places. The prices are a bit more steep, but for what you get, it is definitely a great value for money. The only inconvenience about ordering from Nandos whether it be online or at their actual store, their waiting times are a bit ridiculous, as one simple order can take up to 10 minutes to complete. if you're looking for quality food and if you're not in a. rush then Nandos is for you. Also, their Churros dessert is out of this world. <3
53 replies
71 months ago
Greenstone Branch is Great!
I ordered a lasagne for the first time from the GREENSTONE branch Through mrD, and it was really tasty! Well packed and super fresh. I’ll totally Be ordering again.
0 replies
71 months ago
Really not worth it!
I ordered a medium pizza, and the size of the medium pizza for R100 is sooooooo disappointing, it was literally the size of a kiddies pizza, not to mention the waiting time, as well as the wrong goods being delivered
0 replies
72 months ago
So impressed.
Today I ordered a Mugg & Bean breakfast from the Greenstone branch for the first time through MR Delivery, and I must say that I am so happy with the service. When ordering food through a delivery service, the way a fast food restaurant prepares their take away order is very important to me. I like my food to be well presented and not look sloppy, as it completely puts me off of the order when it is. Apart from that, the food was great! And this branch definitely lived up to my expectations today. Thank you! :)
0 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (58.333333333333336%)